Error Message

šŸ› Bug
1

Before the error happened, I was re-opening Anki after an update. Here is the text from the error messageā€¦
Anki 24.11 (87ccd24e) (ao)
Python 3.9.18 Qt 6.6.2 PyQt 6.6.1
Platform: macOS-15.4.1-arm64-arm-64bit

Traceback (most recent call last):

File ā€œaqt.taskmanā€, line 144, in _on_closures_pending

File ā€œaqt.taskmanā€, line 88, in

File ā€œaqt.taskmanā€, line 108, in wrapped_done

File ā€œaqt.operationsā€, line 253, in wrapped_done

File ā€œ/Users/sarahflorig/Library/Application Support/Anki2/addons21/1322529746/gui/operations/ankihub_sync.pyā€, line 96, in
lambda e: on_done(future_with_exception(e))

File ā€œ/Users/sarahflorig/Library/Application Support/Anki2/addons21/1322529746/gui/menu.pyā€, line 338, in on_done
future.result()

File ā€œconcurrent.futures._baseā€, line 439, in result

File ā€œconcurrent.futures._baseā€, line 391, in __get_result

File ā€œconcurrent.futures.threadā€, line 58, in run

File ā€œaqt.operationsā€, line 243, in wrapped_op

File ā€œ/Users/sarahflorig/Library/Application Support/Anki2/addons21/1322529746/gui/operations/ankihub_sync.pyā€, line 92, in
op=lambda _: get_subscriptions_and_clean_up(),

File ā€œ/Users/sarahflorig/Library/Application Support/Anki2/addons21/1322529746/gui/operations/ankihub_sync.pyā€, line 83, in get_subscriptions_and_clean_up
subscribed_decks = client.get_deck_subscriptions()

File ā€œ/Users/sarahflorig/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.pyā€, line 626, in get_deck_subscriptions
raise AnkiHubHTTPError(response)

1322529746.ankihub_client.ankihub_client.AnkiHubHTTPError: AnkiHub request error: 502 Bad Gateway

Error message (don't change this) 
Anki 24.11 (87ccd24e)  (ao)
Python 3.9.18 Qt 6.6.2 PyQt 6.6.1
Platform: macOS-15.4.1-arm64-arm-64bit

Traceback (most recent call last):

  File "aqt.taskman", line 144, in _on_closures_pending

  File "aqt.taskman", line 88, in <lambda>

  File "aqt.taskman", line 108, in wrapped_done

  File "aqt.operations", line 253, in wrapped_done

  File "/Users/sarahflorig/Library/Application Support/Anki2/addons21/1322529746/gui/operations/ankihub_sync.py", line 96, in <lambda>
    lambda e: on_done(future_with_exception(e))

  File "/Users/sarahflorig/Library/Application Support/Anki2/addons21/1322529746/gui/menu.py", line 338, in on_done
    future.result()

  File "concurrent.futures._base", line 439, in result

  File "concurrent.futures._base", line 391, in __get_result

  File "concurrent.futures.thread", line 58, in run

  File "aqt.operations", line 243, in wrapped_op

  File "/Users/sarahflorig/Library/Application Support/Anki2/addons21/1322529746/gui/operations/ankihub_sync.py", line 92, in <lambda>
    op=lambda _: get_subscriptions_and_clean_up(),

  File "/Users/sarahflorig/Library/Application Support/Anki2/addons21/1322529746/gui/operations/ankihub_sync.py", line 83, in get_subscriptions_and_clean_up
    subscribed_decks = client.get_deck_subscriptions()

  File "/Users/sarahflorig/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 626, in get_deck_subscriptions
    raise AnkiHubHTTPError(response)

1322529746.ankihub_client.ankihub_client.AnkiHubHTTPError: AnkiHub request error: 502 Bad Gateway

Sentry link (for developers)

3

Hello,

Letā€™s try this first:

Your Anki is not up to date, you can download the latest version from https://apps.ankiweb.net/. Just run the downloaded file, and Anki will update automatically.

Then update the AnkiHub add-on:
Go to Tools > Add-ons > Check for Updates. Restart Anki after that.

Please let us know if the issue occurs again! :blush: