Error

[andreib]

Before the error happened, I was…
Watching a video with Anki open.

Error message (don't change this)

Anki 24.11 (87ccd24e)  (ao)
Python 3.9.18 Qt 6.6.2 PyQt 6.6.1
Platform: Windows-10-10.0.22631

Traceback (most recent call last):

  File "aqt.taskman", line 144, in _on_closures_pending

  File "aqt.taskman", line 88, in <lambda>

  File "aqt.taskman", line 108, in wrapped_done

  File "aqt.operations", line 253, in wrapped_done

  File "C:\Users\andre\AppData\Roaming\Anki2\addons21\1322529746\gui\operations\ankihub_sync.py", line 96, in <lambda>
    lambda e: on_done(future_with_exception(e))

  File "C:\Users\andre\AppData\Roaming\Anki2\addons21\1322529746\gui\auto_sync.py", line 99, in sync_with_ankiweb
    future.result()

  File "concurrent.futures._base", line 439, in result

  File "concurrent.futures._base", line 391, in __get_result

  File "concurrent.futures.thread", line 58, in run

  File "aqt.operations", line 243, in wrapped_op

  File "C:\Users\andre\AppData\Roaming\Anki2\addons21\1322529746\gui\operations\ankihub_sync.py", line 92, in <lambda>
    op=lambda _: get_subscriptions_and_clean_up(),

  File "C:\Users\andre\AppData\Roaming\Anki2\addons21\1322529746\gui\operations\ankihub_sync.py", line 83, in get_subscriptions_and_clean_up
    subscribed_decks = client.get_deck_subscriptions()

  File "C:\Users\andre\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 626, in get_deck_subscriptions
    raise AnkiHubHTTPError(response)

1322529746.ankihub_client.ankihub_client.AnkiHubHTTPError: AnkiHub request error: 502 Bad Gateway

Sentry link (for developers)

[MarcosZan]

Hello,

Let’s try to address the most obvious cause first: I see that your Anki version is 24.11 (the current verion is 25.02). You can update it by downloading the latest version and simply running the installer—this will update Anki automatically.

You can download the latest version here.

Also, make sure your add-ons are up to date: open Anki while holding Shift, then go to Tools > Add-ons > Check for Updates. Install any available updates and restart Anki.

Let us know if you continue to experience any issues!

[andreib]

Thank you! I will keep you posted!

[abdo.nh]

It should be temporary server issue as we were updating the website.