Hello everyone, I have a problem with ankihub sync even my add-ons are up to date, any help please?

[dr_mfm]

Before the error happened, I was…
[Replace this text.]

Error message (don't change this)

Anki 24.11 (87ccd24e)  (ao)
Python 3.9.18 Qt 6.6.2 PyQt 6.6.1
Platform: Windows-10-10.0.22631

Traceback (most recent call last):

  File "aqt.taskman", line 144, in _on_closures_pending

  File "C:\Users\fouad\AppData\Roaming\Anki2\addons21\1322529746\gui\menu.py", line 335, in on_done
    future.result()

  File "concurrent.futures._base", line 439, in result

  File "concurrent.futures._base", line 391, in __get_result

  File "C:\Users\fouad\AppData\Roaming\Anki2\addons21\1322529746\gui\operations\utils.py", line 39, in wrapper
    return func(*args, **kwargs)

  File "C:\Users\fouad\AppData\Roaming\Anki2\addons21\1322529746\gui\operations\ankihub_sync.py", line 119, in _on_sync_done
    future.result()

  File "concurrent.futures._base", line 439, in result

  File "concurrent.futures._base", line 391, in __get_result

  File "concurrent.futures.thread", line 58, in run

  File "C:\Users\fouad\AppData\Roaming\Anki2\addons21\1322529746\gui\operations\ankihub_sync.py", line 111, in <lambda>
    task=lambda: ah_deck_updater.update_decks_and_media(to_sync_ah_dids),

  File "C:\Users\fouad\AppData\Roaming\Anki2\addons21\1322529746\gui\deck_updater.py", line 61, in update_decks_and_media
    self._update_decks(ah_dids)

  File "C:\Users\fouad\AppData\Roaming\Anki2\addons21\1322529746\gui\deck_updater.py", line 91, in _update_decks
    raise e

  File "C:\Users\fouad\AppData\Roaming\Anki2\addons21\1322529746\gui\deck_updater.py", line 84, in _update_decks
    should_continue = self._update_single_deck(ah_did)

  File "C:\Users\fouad\AppData\Roaming\Anki2\addons21\1322529746\gui\deck_updater.py", line 98, in _update_single_deck
    result = self._fetch_and_apply_deck_updates(ankihub_did)

  File "C:\Users\fouad\AppData\Roaming\Anki2\addons21\1322529746\gui\deck_updater.py", line 120, in _fetch_and_apply_deck_updates
    deck_updates = self._client.get_deck_updates(

  File "C:\Users\fouad\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 736, in get_deck_updates
    for chunk in self._get_deck_updates_inner(

  File "C:\Users\fouad\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 811, in _get_deck_updates_inner
    notes_data_deck = self.download_deck(

  File "C:\Users\fouad\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 662, in download_deck
    s3_response_content = self._download_with_progress_cb(

  File "C:\Users\fouad\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 692, in _download_with_progress_cb
    raise AnkiHubHTTPError(response)

1322529746.ankihub_client.ankihub_client.AnkiHubHTTPError: AnkiHub request error: 403 Forbidden

Sentry link (for developers)

[Brian_BH]

Hello,

There are a couple of likely culprits, both related to a small numbers of Windows users.

Give this a shot, and let me know how/if it works for you : Trouble logging into AnkiHub - #14 by abdo.nh

[dr_mfm]

It didn’t work
and this what the app sent:

Anki 24.11 (87ccd24e) (ao)
Python 3.9.18 Qt 6.6.2 PyQt 6.6.1
Platform: Windows-10-10.0.22631

Traceback (most recent call last):

File “aqt.taskman”, line 144, in _on_closures_pending

File “C:\Users\fouad\AppData\Roaming\Anki2\addons21\1322529746\gui\menu.py”, line 335, in on_done
future.result()

File “concurrent.futures._base”, line 439, in result

File “concurrent.futures._base”, line 391, in __get_result

File “C:\Users\fouad\AppData\Roaming\Anki2\addons21\1322529746\gui\operations\utils.py”, line 39, in wrapper
return func(*args, **kwargs)

File “C:\Users\fouad\AppData\Roaming\Anki2\addons21\1322529746\gui\operations\ankihub_sync.py”, line 119, in _on_sync_done
future.result()

File “concurrent.futures._base”, line 439, in result

File “concurrent.futures._base”, line 391, in __get_result

File “concurrent.futures.thread”, line 58, in run

File “C:\Users\fouad\AppData\Roaming\Anki2\addons21\1322529746\gui\operations\ankihub_sync.py”, line 111, in
task=lambda: ah_deck_updater.update_decks_and_media(to_sync_ah_dids),

File “C:\Users\fouad\AppData\Roaming\Anki2\addons21\1322529746\gui\deck_updater.py”, line 61, in update_decks_and_media
self._update_decks(ah_dids)

File “C:\Users\fouad\AppData\Roaming\Anki2\addons21\1322529746\gui\deck_updater.py”, line 91, in _update_decks
raise e

File “C:\Users\fouad\AppData\Roaming\Anki2\addons21\1322529746\gui\deck_updater.py”, line 84, in _update_decks
should_continue = self._update_single_deck(ah_did)

File “C:\Users\fouad\AppData\Roaming\Anki2\addons21\1322529746\gui\deck_updater.py”, line 98, in _update_single_deck
result = self._fetch_and_apply_deck_updates(ankihub_did)

File “C:\Users\fouad\AppData\Roaming\Anki2\addons21\1322529746\gui\deck_updater.py”, line 120, in _fetch_and_apply_deck_updates
deck_updates = self._client.get_deck_updates(

File “C:\Users\fouad\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py”, line 736, in get_deck_updates
for chunk in self._get_deck_updates_inner(

File “C:\Users\fouad\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py”, line 811, in _get_deck_updates_inner
notes_data_deck = self.download_deck(

File “C:\Users\fouad\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py”, line 662, in download_deck
s3_response_content = self._download_with_progress_cb(

File “C:\Users\fouad\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py”, line 692, in _download_with_progress_cb
raise AnkiHubHTTPError(response)

1322529746.ankihub_client.ankihub_client.AnkiHubHTTPError: AnkiHub request error: 403 Forbidden

[Ahmed7]

Can you try this

Try signing out of your AnkiHub account from AnkiHub > Sign out then log in again.

[dr_mfm]

I signed out and signed in again, it is the same problem.
So, what is going on with the app?

[dr_mfm]

This again:

Anki 24.11 (87ccd24e) (ao)
Python 3.9.18 Qt 6.6.2 PyQt 6.6.1
Platform: Windows-10-10.0.22631

Traceback (most recent call last):

File “aqt.taskman”, line 144, in _on_closures_pending

File “C:\Users\fouad\AppData\Roaming\Anki2\addons21\1322529746\gui\menu.py”, line 335, in on_done
future.result()

File “concurrent.futures._base”, line 439, in result

File “concurrent.futures._base”, line 391, in __get_result

File “C:\Users\fouad\AppData\Roaming\Anki2\addons21\1322529746\gui\operations\utils.py”, line 39, in wrapper
return func(*args, **kwargs)

File “C:\Users\fouad\AppData\Roaming\Anki2\addons21\1322529746\gui\operations\ankihub_sync.py”, line 119, in _on_sync_done
future.result()

File “concurrent.futures._base”, line 439, in result

File “concurrent.futures._base”, line 391, in __get_result

File “concurrent.futures.thread”, line 58, in run

File “C:\Users\fouad\AppData\Roaming\Anki2\addons21\1322529746\gui\operations\ankihub_sync.py”, line 111, in
task=lambda: ah_deck_updater.update_decks_and_media(to_sync_ah_dids),

File “C:\Users\fouad\AppData\Roaming\Anki2\addons21\1322529746\gui\deck_updater.py”, line 61, in update_decks_and_media
self._update_decks(ah_dids)

File “C:\Users\fouad\AppData\Roaming\Anki2\addons21\1322529746\gui\deck_updater.py”, line 91, in _update_decks
raise e

File “C:\Users\fouad\AppData\Roaming\Anki2\addons21\1322529746\gui\deck_updater.py”, line 84, in _update_decks
should_continue = self._update_single_deck(ah_did)

File “C:\Users\fouad\AppData\Roaming\Anki2\addons21\1322529746\gui\deck_updater.py”, line 98, in _update_single_deck
result = self._fetch_and_apply_deck_updates(ankihub_did)

File “C:\Users\fouad\AppData\Roaming\Anki2\addons21\1322529746\gui\deck_updater.py”, line 120, in _fetch_and_apply_deck_updates
deck_updates = self._client.get_deck_updates(

File “C:\Users\fouad\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py”, line 736, in get_deck_updates
for chunk in self._get_deck_updates_inner(

File “C:\Users\fouad\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py”, line 811, in _get_deck_updates_inner
notes_data_deck = self.download_deck(

File “C:\Users\fouad\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py”, line 662, in download_deck
s3_response_content = self._download_with_progress_cb(

File “C:\Users\fouad\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py”, line 692, in _download_with_progress_cb
raise AnkiHubHTTPError(response)

1322529746.ankihub_client.ankihub_client.AnkiHubHTTPError: AnkiHub request error: 403 Forbidden

[dr_mfm]

does that happen because my anki version is 24.11
and anki hub add-ons in only up to 23.10 as written on anki web add-ons?

[Ahmed7]

@abdo.nh any ideas?

[Brian_BH]

Not necessarily, no.

Just to test an idea: can you try downgrading to 23.06?

https://apps.ankiweb.net/

Let me know how/if that works for you

[dr_mfm]

There is no 23.06 anki version on the website

[Brian_BH]

Sorry, faulty memory: 23.10

[dr_mfm]

it is not working and I don’t know what is the problem
it is trying to download decks from ankihub without any result, it still downloading but actually nothing happen

[Brian_BH]

Can you show me what you’re describing?

[dr_mfm]

This is the image, it has been like that for a long time with nothing happening
And usually, when it is downloading, there is a counter for the downloaded cards.

[abdo.nh]

Probably related:

Error when adding addon to 2nd device

@ProductTeam Sentry report: Sign In | Sentry This is caused by the S3 link expiring before the deck is downloaded. Maybe we can increase expiration time a bit just in case? We got some reports about this in the past. @Ahmed7 I don’t have actionable advice for the user for now except downloading the deck with a faster connection.

@dr_mfm How fast is your connection?