I can't install the AnKing Step Deck

kindly let me know how i can resolve this soon :slight_smile:

Error message (don't change this)
Anki 26.05 (e64c6b1a) (ao)
Python 3.13.11 Qt 6.11.0 PyQt 6.11.0
Platform: macOS-14.8-arm64-arm-64bit-Mach-O

Traceback (most recent call last):

  File "/Users/lucillebermal/Library/Application Support/Anki2/addons21/1322529746/gui/operations/deck_installation.py", line 201, in _download_and_install_decks_inner
    _download_and_install_single_deck(
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~^
        deck,
        ^^^^^
        behavior_on_remote_note_deleted=behavior_on_remote_note_deleted,
        ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
        recommended_deck_settings=recommended_deck_settings,
        ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
    )
    ^

  File "/Users/lucillebermal/Library/Application Support/Anki2/addons21/1322529746/gui/operations/deck_installation.py", line 228, in _download_and_install_single_deck
    notes_data: List[NoteInfo] = AnkiHubClient().download_deck(
                                 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~^
        deck.ah_did, download_progress_cb=deck_download_progress_cb
        ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
    )
    ^

  File "/Users/lucillebermal/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 672, in download_deck
    s3_response_content = self._download_with_progress_cb(s3_url_suffix, download_progress_cb)

  File "/Users/lucillebermal/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 696, in _download_with_progress_cb
    raise AnkiHubHTTPError(response)

1322529746.ankihub_client.ankihub_client.AnkiHubHTTPError: AnkiHub request error: 403 Forbidden
<?xml version="1.0" encoding="UTF-8"?>
<Error><Code>AccessDenied</Code><Message>Request has expired</Message><Expires>2026-06-22T10:36:55Z</Expires><ServerTime>2026-06-22T10:51:28Z</ServerTime><RequestId>SXW48ZMHTY23YKRX</RequestId><HostId>bozqEcmqZNhUToOmGkIF2LyKpsXskdiZgK1o5Xj6q5R1Qq0wDospaxz+EvfCYwwQK+HZed7vsk8=</HostId></Error>


The above exception was the direct cause of the following exception:


Traceback (most recent call last):

  File "/Users/runner/work/anki/anki/out/installer/build/anki/macos/app/Anki.app/Contents/Resources/app_packages/aqt/taskman.py", line 152, in raise_exception

  File "/Users/runner/work/anki/anki/out/installer/build/anki/macos/app/Anki.app/Contents/Resources/app_packages/aqt/taskman.py", line 148, in _on_closures_pending

  File "/Users/lucillebermal/Library/Application Support/Anki2/addons21/1322529746/gui/decks_dialog.py", line 354, in on_done
    future.result()
    ~~~~~~~~~~~~~^^

  File "/Applications/Anki.app/Contents/Frameworks/Python.framework/Versions/3.13/lib/python3.13/concurrent/futures/_base.py", line 449, in result
    return self.__get_result()
           ~~~~~~~~~~~~~~~~~^^

  File "/Applications/Anki.app/Contents/Frameworks/Python.framework/Versions/3.13/lib/python3.13/concurrent/futures/_base.py", line 401, in __get_result
    raise self._exception

  File "/Users/lucillebermal/Library/Application Support/Anki2/addons21/1322529746/gui/operations/utils.py", line 36, in wrapper
    return func(*args, **kwargs)

  File "/Users/lucillebermal/Library/Application Support/Anki2/addons21/1322529746/gui/operations/ankihub_sync.py", line 146, in _on_new_deck_subscriptions_done
    future.result()
    ~~~~~~~~~~~~~^^

  File "/Applications/Anki.app/Contents/Frameworks/Python.framework/Versions/3.13/lib/python3.13/concurrent/futures/_base.py", line 449, in result
    return self.__get_result()
           ~~~~~~~~~~~~~~~~~^^

  File "/Applications/Anki.app/Contents/Frameworks/Python.framework/Versions/3.13/lib/python3.13/concurrent/futures/_base.py", line 401, in __get_result
    raise self._exception

  File "/Users/lucillebermal/Library/Application Support/Anki2/addons21/1322529746/gui/operations/utils.py", line 36, in wrapper
    return func(*args, **kwargs)

  File "/Users/lucillebermal/Library/Application Support/Anki2/addons21/1322529746/gui/operations/deck_installation.py", line 97, in _on_install_done
    import_results: List[AnkiHubImportResult] = future.result()
                                                ~~~~~~~~~~~~~^^

  File "/Applications/Anki.app/Contents/Frameworks/Python.framework/Versions/3.13/lib/python3.13/concurrent/futures/_base.py", line 449, in result
    return self.__get_result()
           ~~~~~~~~~~~~~~~~~^^

  File "/Applications/Anki.app/Contents/Frameworks/Python.framework/Versions/3.13/lib/python3.13/concurrent/futures/_base.py", line 401, in __get_result
    raise self._exception

  File "/Applications/Anki.app/Contents/Frameworks/Python.framework/Versions/3.13/lib/python3.13/concurrent/futures/thread.py", line 59, in run
    result = self.fn(*self.args, **self.kwargs)

  File "/Users/lucillebermal/Library/Application Support/Anki2/addons21/1322529746/gui/operations/deck_installation.py", line 81, in <lambda>
    task=lambda: _download_and_install_decks_inner(
                 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~^
        decks,
        ^^^^^^
        behavior_on_remote_note_deleted=behavior_on_remote_note_deleted,
        ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
        recommended_deck_settings=recommended_deck_settings,
        ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
    ),
    ^

  File "/Users/lucillebermal/Library/Application Support/Anki2/addons21/1322529746/gui/operations/deck_installation.py", line 218, in _download_and_install_decks_inner
    raise exceptions[0]

1322529746.gui.exceptions.DeckDownloadAndInstallError: Error while downloading and installing deck e77aedfe-a636-40e2-8169-2fce2673187e: AnkiHub request error: 403 Forbidden
<?xml version="1.0" encoding="UTF-8"?>
<Error><Code>AccessDenied</Code><Message>Request has expired</Message><Expires>2026-06-22T10:36:55Z</Expires><ServerTime>2026-06-22T10:51:28Z</ServerTime><RequestId>SXW48ZMHTY23YKRX</RequestId><HostId>bozqEcmqZNhUToOmGkIF2LyKpsXskdiZgK1o5Xj6q5R1Qq0wDospaxz+EvfCYwwQK+HZed7vsk8=</HostId></Error>

Sentry link (for developers)

Hello,

Please update your AnkiHub add-on:

  1. On your Anki main screen, go to Tools > Add-ons > Check for Updates.
  2. After the update is complete, please restart Anki.

After restarting Anki, let us know if you continue to experience this issue.