I cant sync with the anking deck

🐛 Bug
1

Anki 25.09.3 (5d89b44b) (ao)

Python 3.13.5 Qt 6.9.1 PyQt 6.9.1

Platform: Windows-10-10.0.19045-SP0

Traceback (most recent call last):

File “C:\Users\user\AppData\Local\AnkiProgramFiles\.venv\Lib\site-packages\aqt\taskman.py”, line 152, in raise_exception

raise exception

File “C:\Users\user\AppData\Local\AnkiProgramFiles\.venv\Lib\site-packages\aqt\taskman.py”, line 148, in _on_closures_pending

closure()

~~~~~~~^^

File “C:\Users\user\AppData\Roaming\Anki2\addons21\1322529746\gui\auto_sync.py”, line 100, in sync_with_ankiweb

future.result()

~~~~~~~~~~~~~^^

File “C:\Users\user\AppData\Local\AnkiProgramFiles\python\cpython-3.13.5-windows-x86_64-none\Lib\concurrent\futures\_base.py”, line 449, in result

return self.__get_result()

~~~~~~~~~~~~~~~~~^^

File “C:\Users\user\AppData\Local\AnkiProgramFiles\python\cpython-3.13.5-windows-x86_64-none\Lib\concurrent\futures\_base.py”, line 401, in __get_result

raise self._exception

File “C:\Users\user\AppData\Roaming\Anki2\addons21\1322529746\gui\operations\utils.py”, line 36, in wrapper

return func(*args, **kwargs)

File “C:\Users\user\AppData\Roaming\Anki2\addons21\1322529746\gui\operations\ankihub_sync.py”, line 146, in _on_new_deck_subscriptions_done

future.result()

~~~~~~~~~~~~~^^

File “C:\Users\user\AppData\Local\AnkiProgramFiles\python\cpython-3.13.5-windows-x86_64-none\Lib\concurrent\futures\_base.py”, line 449, in result

return self.__get_result()

~~~~~~~~~~~~~~~~~^^

File “C:\Users\user\AppData\Local\AnkiProgramFiles\python\cpython-3.13.5-windows-x86_64-none\Lib\concurrent\futures\_base.py”, line 401, in __get_result

raise self._exception

File “C:\Users\user\AppData\Roaming\Anki2\addons21\1322529746\gui\operations\utils.py”, line 36, in wrapper

return func(*args, **kwargs)

File “C:\Users\user\AppData\Roaming\Anki2\addons21\1322529746\gui\operations\new_deck_subscriptions.py”, line 64, in check_and_install_new_deck_subscriptions

text=messages.deck_install_confirmation(decks, logged_to_ankiweb=logged_into_ankiweb()),

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

File “C:\Users\user\AppData\Roaming\Anki2\addons21\1322529746\gui\messages\messages.py”, line 32, in deck_install_confirmation

template = env.get_template(“deck_install_confirmation.html”)

File “C:\Users\user\AppData\Local\AnkiProgramFiles\.venv\Lib\site-packages\jinja2\environment.py”, line 1016, in get_template

return self._load_template(name, globals)

~~~~~~~~~~~~~~~~~~~^^^^^^^^^^^^^^^

File “C:\Users\user\AppData\Local\AnkiProgramFiles\.venv\Lib\site-packages\jinja2\environment.py”, line 975, in _load_template

template = self.loader.load(self, name, self.make_globals(globals))

File “C:\Users\user\AppData\Local\AnkiProgramFiles\.venv\Lib\site-packages\jinja2\loaders.py”, line 126, in load

source, filename, uptodate = self.get_source(environment, name)

~~~~~~~~~~~~~~~^^^^^^^^^^^^^^^^^^^

File “C:\Users\user\AppData\Local\AnkiProgramFiles\.venv\Lib\site-packages\jinja2\loaders.py”, line 209, in get_source

raise TemplateNotFound(

…<2 lines>…

)

jinja2.exceptions.TemplateNotFound: ‘deck_install_confirmation.html’ not found in search path: ‘C:\\Users\\user\\AppData\\Roaming\\Anki2\\addons21\\1322529746\\gui\\messages\\templates’

Error message (don't change this) 
Anki 25.09.3 (5d89b44b) (ao)
Python 3.13.5 Qt 6.9.1 PyQt 6.9.1
Platform: Windows-10-10.0.19045-SP0

Traceback (most recent call last):

  File "C:\Users\user\AppData\Local\AnkiProgramFiles\.venv\Lib\site-packages\aqt\taskman.py", line 152, in raise_exception
    raise exception

  File "C:\Users\user\AppData\Local\AnkiProgramFiles\.venv\Lib\site-packages\aqt\taskman.py", line 148, in _on_closures_pending
    closure()
    ~~~~~~~^^

  File "C:\Users\user\AppData\Roaming\Anki2\addons21\1322529746\gui\auto_sync.py", line 100, in sync_with_ankiweb
    future.result()
    ~~~~~~~~~~~~~^^

  File "C:\Users\user\AppData\Local\AnkiProgramFiles\python\cpython-3.13.5-windows-x86_64-none\Lib\concurrent\futures\_base.py", line 449, in result
    return self.__get_result()
           ~~~~~~~~~~~~~~~~~^^

  File "C:\Users\user\AppData\Local\AnkiProgramFiles\python\cpython-3.13.5-windows-x86_64-none\Lib\concurrent\futures\_base.py", line 401, in __get_result
    raise self._exception

  File "C:\Users\user\AppData\Roaming\Anki2\addons21\1322529746\gui\operations\utils.py", line 36, in wrapper
    return func(*args, **kwargs)

  File "C:\Users\user\AppData\Roaming\Anki2\addons21\1322529746\gui\operations\ankihub_sync.py", line 146, in _on_new_deck_subscriptions_done
    future.result()
    ~~~~~~~~~~~~~^^

  File "C:\Users\user\AppData\Local\AnkiProgramFiles\python\cpython-3.13.5-windows-x86_64-none\Lib\concurrent\futures\_base.py", line 449, in result
    return self.__get_result()
           ~~~~~~~~~~~~~~~~~^^

  File "C:\Users\user\AppData\Local\AnkiProgramFiles\python\cpython-3.13.5-windows-x86_64-none\Lib\concurrent\futures\_base.py", line 401, in __get_result
    raise self._exception

  File "C:\Users\user\AppData\Roaming\Anki2\addons21\1322529746\gui\operations\utils.py", line 36, in wrapper
    return func(*args, **kwargs)

  File "C:\Users\user\AppData\Roaming\Anki2\addons21\1322529746\gui\operations\new_deck_subscriptions.py", line 64, in check_and_install_new_deck_subscriptions
    text=messages.deck_install_confirmation(decks, logged_to_ankiweb=logged_into_ankiweb()),
         ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

  File "C:\Users\user\AppData\Roaming\Anki2\addons21\1322529746\gui\messages\messages.py", line 32, in deck_install_confirmation
    template = env.get_template("deck_install_confirmation.html")

  File "C:\Users\user\AppData\Local\AnkiProgramFiles\.venv\Lib\site-packages\jinja2\environment.py", line 1016, in get_template
    return self._load_template(name, globals)
           ~~~~~~~~~~~~~~~~~~~^^^^^^^^^^^^^^^

  File "C:\Users\user\AppData\Local\AnkiProgramFiles\.venv\Lib\site-packages\jinja2\environment.py", line 975, in _load_template
    template = self.loader.load(self, name, self.make_globals(globals))

  File "C:\Users\user\AppData\Local\AnkiProgramFiles\.venv\Lib\site-packages\jinja2\loaders.py", line 126, in load
    source, filename, uptodate = self.get_source(environment, name)
                                 ~~~~~~~~~~~~~~~^^^^^^^^^^^^^^^^^^^

  File "C:\Users\user\AppData\Local\AnkiProgramFiles\.venv\Lib\site-packages\jinja2\loaders.py", line 209, in get_source
    raise TemplateNotFound(
    ...<2 lines>...
    )

jinja2.exceptions.TemplateNotFound: 'deck_install_confirmation.html' not found in search path: 'C:\\Users\\user\\AppData\\Roaming\\Anki2\\addons21\\1322529746\\gui\\messages\\templates'

i need help please, half the decks been deleted and i cant sync to redownload the deck, ive tried logging out, disabling everything, subscribing and unsuscribing nothing seems to work

Sentry link (for developers)

2

Hello,

Please update your AnkiHub add-on:

  1. On your Anki main screen, go to Tools > Add-ons > Check for Updates.
  2. After the update is complete, please restart Anki.

If there is no update, or the issue persists, your local installation is likely corrupted:

  • Go to Tools > Add-ons.
  • Delete the AnkiHub add-on.
  • Restart Anki.
  • Reinstall AnkiHub using its code (1322529746).
3

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