I was openign anki and for some reason it was stuck on the processing screen

Before the error happened, I was… just opening up anki and for some reason it was stuck on the processing screen
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Error message (don't change this)
Anki 23.12.1 (1a1d4d54)  (ao)
Python 3.9.15 Qt 6.5.3 PyQt 6.5.3
Platform: macOS-13.6.1-arm64-arm-64bit

Traceback (most recent call last):

  File "/Users/anaadiawasthy/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 255, in _send_request_with_retry
    response = self._send_request_with_retry_inner(

  File "/Users/anaadiawasthy/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/__init__.py", line 289, in wrapped_f
    return self(f, *args, **kw)

  File "/Users/anaadiawasthy/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/__init__.py", line 379, in __call__
    do = self.iter(retry_state=retry_state)

  File "/Users/anaadiawasthy/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/__init__.py", line 326, in iter
    raise retry_exc from fut.exception()

tenacity.RetryError: RetryError[<Future at 0x11648fcd0 state=finished raised ReadTimeout>]


During handling of the above exception, another exception occurred:


Traceback (most recent call last):

  File "/Users/anaadiawasthy/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 263, in _send_request_with_retry
    response = last_attempt.result()

  File "concurrent.futures._base", line 439, in result

  File "concurrent.futures._base", line 391, in __get_result

  File "/Users/anaadiawasthy/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/__init__.py", line 382, in __call__
    result = fn(*args, **kwargs)

  File "/Users/anaadiawasthy/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 276, in _send_request_with_retry_inner
    return self.thread_local_session.get().send(

  File "requests.sessions", line 703, in send

  File "requests.adapters", line 532, in send

requests.exceptions.ReadTimeout: HTTPSConnectionPool(host='app.ankihub.net', port=443): Read timed out. (read timeout=20)


The above exception was the direct cause of the following exception:


Traceback (most recent call last):

  File "aqt.taskman", line 142, in _on_closures_pending

  File "/Users/anaadiawasthy/Library/Application Support/Anki2/addons21/1322529746/gui/auto_sync.py", line 99, in sync_with_ankiweb
    future.result()

  File "concurrent.futures._base", line 439, in result

  File "concurrent.futures._base", line 391, in __get_result

  File "/Users/anaadiawasthy/Library/Application Support/Anki2/addons21/1322529746/gui/operations/utils.py", line 39, in wrapper
    return func(*args, **kwargs)

  File "/Users/anaadiawasthy/Library/Application Support/Anki2/addons21/1322529746/gui/operations/ankihub_sync.py", line 118, in _on_sync_done
    future.result()

  File "concurrent.futures._base", line 439, in result

  File "concurrent.futures._base", line 391, in __get_result

  File "concurrent.futures.thread", line 58, in run

  File "/Users/anaadiawasthy/Library/Application Support/Anki2/addons21/1322529746/gui/operations/ankihub_sync.py", line 110, in <lambda>
    task=lambda: ah_deck_updater.update_decks_and_media(to_sync_ah_dids),

  File "/Users/anaadiawasthy/Library/Application Support/Anki2/addons21/1322529746/gui/deck_updater.py", line 61, in update_decks_and_media
    self._update_decks(ah_dids)

  File "/Users/anaadiawasthy/Library/Application Support/Anki2/addons21/1322529746/gui/deck_updater.py", line 84, in _update_decks
    should_continue = self._update_single_deck(ah_did)

  File "/Users/anaadiawasthy/Library/Application Support/Anki2/addons21/1322529746/gui/deck_updater.py", line 96, in _update_single_deck
    self._update_deck_config(ankihub_did)

  File "/Users/anaadiawasthy/Library/Application Support/Anki2/addons21/1322529746/gui/deck_updater.py", line 112, in _update_deck_config
    deck = self._client.get_deck_by_id(ankihub_did)

  File "/Users/anaadiawasthy/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 893, in get_deck_by_id
    response = self._send_request(

  File "/Users/anaadiawasthy/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 237, in _send_request
    response = self._send_request_with_retry(

  File "/Users/anaadiawasthy/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 265, in _send_request_with_retry
    raise AnkiHubRequestException(e) from e

1322529746.ankihub_client.ankihub_client.AnkiHubRequestException: AnkiHub request exception: HTTPSConnectionPool(host='app.ankihub.net', port=443): Read timed out. (read timeout=20)

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1 Like

Hello,

This has been fixed!