Please help

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Error message (don't change this)
Anki 25.02 (038d85b1)  (ao)
Python 3.9.18 Qt 6.6.2 PyQt 6.6.1
Platform: Windows-10-10.0.26100

Traceback (most recent call last):

  File "C:\Users\smart\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 286, in _send_request_with_retry
    return send_with_retry()

  File "C:\Users\smart\AppData\Roaming\Anki2\addons21\1322529746\lib\tenacity\__init__.py", line 289, in wrapped_f
    return self(f, *args, **kw)

  File "C:\Users\smart\AppData\Roaming\Anki2\addons21\1322529746\lib\tenacity\__init__.py", line 379, in __call__
    do = self.iter(retry_state=retry_state)

  File "C:\Users\smart\AppData\Roaming\Anki2\addons21\1322529746\lib\tenacity\__init__.py", line 326, in iter
    raise retry_exc from fut.exception()

tenacity.RetryError: RetryError[<Future at 0x29bdfec83a0 state=finished raised ConnectTimeout>]


During handling of the above exception, another exception occurred:


Traceback (most recent call last):

  File "C:\Users\smart\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 290, in _send_request_with_retry
    response = last_attempt.result()

  File "concurrent.futures._base", line 439, in result

  File "concurrent.futures._base", line 391, in __get_result

  File "C:\Users\smart\AppData\Roaming\Anki2\addons21\1322529746\lib\tenacity\__init__.py", line 382, in __call__
    result = fn(*args, **kwargs)

  File "C:\Users\smart\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 281, in send_with_retry
    return self.thread_local_session.get().send(

  File "requests.sessions", line 703, in send

  File "requests.adapters", line 688, in send

requests.exceptions.ConnectTimeout: HTTPSConnectionPool(host='app.ankihub.net', port=443): Max retries exceeded with url: /api/decks/e77aedfe-a636-40e2-8169-2fce2673187e/ (Caused by ConnectTimeoutError(<urllib3.connection.HTTPSConnection object at 0x0000029BE0309430>, 'Connection to app.ankihub.net timed out. (connect timeout=5)'))


The above exception was the direct cause of the following exception:


Traceback (most recent call last):

  File "C:\Users\smart\AppData\Roaming\Anki2\addons21\1322529746\gui\operations\deck_installation.py", line 116, in _fetch_deck_infos
    deck = AnkiHubClient().get_deck_by_id(ankihub_did)

  File "C:\Users\smart\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 921, in get_deck_by_id
    response = self._send_request(

  File "C:\Users\smart\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 243, in _send_request
    return self._send_request_with_retry(

  File "C:\Users\smart\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 292, in _send_request_with_retry
    raise AnkiHubRequestException(e) from e

1322529746.ankihub_client.ankihub_client.AnkiHubRequestException: AnkiHub request exception: HTTPSConnectionPool(host='app.ankihub.net', port=443): Max retries exceeded with url: /api/decks/e77aedfe-a636-40e2-8169-2fce2673187e/ (Caused by ConnectTimeoutError(<urllib3.connection.HTTPSConnection object at 0x0000029BE0309430>, 'Connection to app.ankihub.net timed out. (connect timeout=5)'))


The above exception was the direct cause of the following exception:


Traceback (most recent call last):

  File "aqt.taskman", line 144, in _on_closures_pending

  File "C:\Users\smart\AppData\Roaming\Anki2\addons21\1322529746\gui\auto_sync.py", line 99, in sync_with_ankiweb
    future.result()

  File "concurrent.futures._base", line 439, in result

  File "concurrent.futures._base", line 391, in __get_result

  File "C:\Users\smart\AppData\Roaming\Anki2\addons21\1322529746\gui\operations\utils.py", line 39, in wrapper
    return func(*args, **kwargs)

  File "C:\Users\smart\AppData\Roaming\Anki2\addons21\1322529746\gui\operations\ankihub_sync.py", line 120, in _on_new_deck_subscriptions_done
    future.result()

  File "concurrent.futures._base", line 439, in result

  File "concurrent.futures._base", line 391, in __get_result

  File "C:\Users\smart\AppData\Roaming\Anki2\addons21\1322529746\gui\operations\utils.py", line 39, in wrapper
    return func(*args, **kwargs)

  File "C:\Users\smart\AppData\Roaming\Anki2\addons21\1322529746\gui\operations\deck_installation.py", line 72, in _on_deck_infos_fetched
    decks = future.result()

  File "concurrent.futures._base", line 439, in result

  File "concurrent.futures._base", line 391, in __get_result

  File "concurrent.futures.thread", line 58, in run

  File "C:\Users\smart\AppData\Roaming\Anki2\addons21\1322529746\gui\operations\deck_installation.py", line 54, in <lambda>
    task=lambda: _fetch_deck_infos(ankihub_dids),

  File "C:\Users\smart\AppData\Roaming\Anki2\addons21\1322529746\gui\operations\deck_installation.py", line 123, in _fetch_deck_infos
    raise DeckDownloadAndInstallError(e, ankihub_did=ankihub_did) from e

1322529746.gui.exceptions.DeckDownloadAndInstallError: Error while downloading and installing deck e77aedfe-a636-40e2-8169-2fce2673187e: AnkiHub request exception: HTTPSConnectionPool(host='app.ankihub.net', port=443): Max retries exceeded with url: /api/decks/e77aedfe-a636-40e2-8169-2fce2673187e/ (Caused by ConnectTimeoutError(<urllib3.connection.HTTPSConnection object at 0x0000029BE0309430>, 'Connection to app.ankihub.net timed out. (connect timeout=5)'))

Sentry link (for developers)

Hello,

Can you restart Anki and try again?

If this still does not work, can you try another Wifi connection or Mobile data if that’s available?

I already tried this before and it didn’t work !!!

Can you take a screenshot of your connection speed using https://www.speedtest.net/

Also, please use AnkiHub > Help > Upload logs and data and let us know the filename shown.

cc @abdo.nh