Hi, I have been having this pop up come up and I re downloaded Anki, hit enter in the terminal for the new updated one and deleted the older version and it still has this pop up on the new one. I was wondering how do I get rid of this pop up. Thank you!
Hello,
Please click Copy Debug Info and paste it here.
Anki 25.09.2 (3890e12c) (ao)
Python 3.13.5 Qt 6.9.1 PyQt 6.9.1
Platform: macOS-15.6.1-arm64-arm-64bit-Mach-O
Error in sys.excepthook:
Traceback (most recent call last):
File “/Users/abn/Library/Application Support/Anki2/addons21/1322529746/gui/errors.py”, line 197, in excepthook
LOGGER.info(
~~~~~~~~~~~^
“Excepthook”,
^^^^^^^^^^^^^
addon_mentioned_in_traceback=_this_addon_mentioned_in_tb(tb),
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
)
^
File “/Users/abn/Library/Application Support/Anki2/addons21/1322529746/lib/structlog/_native.py”, line 134, in meth
return self._proxy_to_logger(name, event, **kw)
~~~~~~~~~~~~~~~~~~~~~^^^^^^^^^^^^^^^^^^^
File “/Users/abn/Library/Application Support/Anki2/addons21/1322529746/lib/structlog/_base.py”, line 217, in _proxy_to_logger
return getattr(self._logger, method_name)(*args, **kw)
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~^^^^^^^^^^^^^
File “/Users/abn/Library/Application Support/AnkiProgramFiles/python/cpython-3.13.5-macos-aarch64-none/lib/python3.13/logging/init.py”, line 1522, in info
self._log(INFO, msg, args, **kwargs)
~~~~~~~~~^^^^^^^^^^^^^^^^^^^^^^^^^^^
File “/Users/abn/Library/Application Support/AnkiProgramFiles/python/cpython-3.13.5-macos-aarch64-none/lib/python3.13/logging/init.py”, line 1667, in _log
self.handle(record)
~~~~~~~~~~~^^^^^^^^
File “/Users/abn/Library/Application Support/AnkiProgramFiles/python/cpython-3.13.5-macos-aarch64-none/lib/python3.13/logging/init.py”, line 1686, in handle
self.callHandlers(record)
~~~~~~~~~~~~~~~~~^^^^^^^^
File “/Users/abn/Library/Application Support/Anki2/addons21/1322529746/lib/sentry_sdk/integrations/logging.py”, line 96, in sentry_patched_callhandlers
return old_callhandlers(self, record)
File “/Users/abn/Library/Application Support/AnkiProgramFiles/python/cpython-3.13.5-macos-aarch64-none/lib/python3.13/logging/init.py”, line 1744, in callHandlers
hdlr.handle(record)
~~~~~~~~~~~^^^^^^^^
File “/Users/abn/Library/Application Support/AnkiProgramFiles/python/cpython-3.13.5-macos-aarch64-none/lib/python3.13/logging/init.py”, line 1027, in handle
self.emit(record)
~~~~~~~~~^^^^^^^^
File “/Users/abn/Library/Application Support/Anki2/addons21/1322529746 01-49-41-805/settings.py”, line 793, in emit
self.flush(in_background=True)
~~~~~~~~~~^^^^^^^^^^^^^^^^^^^^
File “/Users/abn/Library/Application Support/Anki2/addons21/1322529746 01-49-41-805/settings.py”, line 799, in flush
feature_flags = config.get_feature_flags()
File “/Users/abn/Library/Application Support/Anki2/addons21/1322529746 01-49-41-805/settings.py”, line 337, in get_feature_flags
return self._private_config.feature_flags
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
AttributeError: ‘NoneType’ object has no attribute ‘feature_flags’
Original exception was:
Traceback (most recent call last):
File “/Users/abn/Library/Application Support/AnkiProgramFiles/.venv/lib/python3.13/site-packages/aqt/progress.py”, line 121, in handler
func()
~~~~^^
File “/Users/abn/Library/Application Support/AnkiProgramFiles/.venv/lib/python3.13/site-packages/aqt/main.py”, line 231, in on_window_init
fn()
~~^^
File “/Users/abn/Library/Application Support/AnkiProgramFiles/.venv/lib/python3.13/site-packages/aqt/main.py”, line 330, in setupProfile
self.loadProfile()
~~~~~~~~~~~~~~~~^^
File “/Users/abn/Library/Application Support/AnkiProgramFiles/.venv/lib/python3.13/site-packages/aqt/main.py”, line 568, in loadProfile
gui_hooks.profile_did_open()
~~~~~~~~~~~~~~~~~~~~~~~~~~^^
File “/Users/abn/Library/Application Support/AnkiProgramFiles/.venv/lib/python3.13/site-packages/_aqt/hooks.py”, line 4136, in call
hook()
~~~~^^
File “/Users/abn/Library/Application Support/Anki2/addons21/1322529746/entry_point.py”, line 132, in _on_profile_did_open
_general_setup()
~~~~~~~~~~~~~~^^
File “/Users/abn/Library/Application Support/Anki2/addons21/1322529746/entry_point.py”, line 266, in _general_setup
LOGGER.info(“Set up deck browser”)
~~~~~~~~~~~^^^^^^^^^^^^^^^^^^^^^^^
File “/Users/abn/Library/Application Support/Anki2/addons21/1322529746/lib/structlog/_native.py”, line 134, in meth
return self._proxy_to_logger(name, event, **kw)
~~~~~~~~~~~~~~~~~~~~~^^^^^^^^^^^^^^^^^^^
File “/Users/abn/Library/Application Support/Anki2/addons21/1322529746/lib/structlog/_base.py”, line 217, in _proxy_to_logger
return getattr(self._logger, method_name)(*args, **kw)
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~^^^^^^^^^^^^^
File “/Users/abn/Library/Application Support/AnkiProgramFiles/python/cpython-3.13.5-macos-aarch64-none/lib/python3.13/logging/init.py”, line 1522, in info
self._log(INFO, msg, args, **kwargs)
~~~~~~~~~^^^^^^^^^^^^^^^^^^^^^^^^^^^
File “/Users/abn/Library/Application Support/AnkiProgramFiles/python/cpython-3.13.5-macos-aarch64-none/lib/python3.13/logging/init.py”, line 1667, in _log
self.handle(record)
~~~~~~~~~~~^^^^^^^^
File “/Users/abn/Library/Application Support/AnkiProgramFiles/python/cpython-3.13.5-macos-aarch64-none/lib/python3.13/logging/init.py”, line 1686, in handle
self.callHandlers(record)
~~~~~~~~~~~~~~~~~^^^^^^^^
File “/Users/abn/Library/Application Support/Anki2/addons21/1322529746/lib/sentry_sdk/integrations/logging.py”, line 96, in sentry_patched_callhandlers
return old_callhandlers(self, record)
File “/Users/abn/Library/Application Support/AnkiProgramFiles/python/cpython-3.13.5-macos-aarch64-none/lib/python3.13/logging/init.py”, line 1744, in callHandlers
hdlr.handle(record)
~~~~~~~~~~~^^^^^^^^
File “/Users/abn/Library/Application Support/AnkiProgramFiles/python/cpython-3.13.5-macos-aarch64-none/lib/python3.13/logging/init.py”, line 1027, in handle
self.emit(record)
~~~~~~~~~^^^^^^^^
File “/Users/abn/Library/Application Support/Anki2/addons21/1322529746 01-49-41-805/settings.py”, line 793, in emit
self.flush(in_background=True)
~~~~~~~~~~^^^^^^^^^^^^^^^^^^^^
File “/Users/abn/Library/Application Support/Anki2/addons21/1322529746 01-49-41-805/settings.py”, line 799, in flush
feature_flags = config.get_feature_flags()
File “/Users/abn/Library/Application Support/Anki2/addons21/1322529746 01-49-41-805/settings.py”, line 337, in get_feature_flags
return self._private_config.feature_flags
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
AttributeError: ‘NoneType’ object has no attribute ‘feature_flags’
===Add-ons (active)===
(add-on provided name [Add-on folder, installed at, version, is config changed])
AnkiHub [‘1322529746 01-49-41-805’, 2025-04-09T03:52, ‘None’, ‘’]
AnkiHub [‘1322529746 03-40-37-470’, 2025-11-12T08:49, ‘None’, ‘’]
AnkiHub [‘1322529746 15-01-18-163’, 2025-03-27T07:38, ‘None’, ‘’]
AnkiHub [‘1322529746 15-33-41-361’, 2025-09-17T08:29, ‘None’, ‘’]
AnkiHub [‘1322529746 16-31-48-865’, 2025-05-06T13:08, ‘None’, ‘’]
AnkiHub [‘1322529746 16-32-21-668’, 2025-10-23T14:41, ‘None’, ‘’]
AnkiHub [‘1322529746 18-59-06-382’, 2025-08-25T08:39, ‘None’, ‘’]
AnkiHub [‘1322529746 19-43-08-190’, 2025-07-10T12:04, ‘None’, ‘’]
AnkiHub [‘1322529746’, 2026-02-19T12:42, ‘None’, ‘’]
Review Heatmap [‘1771074083’, 2022-06-29T20:43, ‘None’, ‘’]
===IDs of active AnkiWeb add-ons===
1322529746 1771074083
===Add-ons (inactive)===
(add-on provided name [Add-on folder, installed at, version, is config changed])
Please try this:
- Start Anki in Safe Mode
- Close Anki completely.
- Open Anki while holding down the Shift key on your keyboard. Keep holding it until the app fully opens. This temporarily disables all add-ons.
- Check for Updates
- Go to
Tools > Add-onsat the top of your screen. - Click
Check for Updates. - Restart Anki
Thanks! Is there a restart or is it just force quit for Anki
Just close Anki as usual and open it again
This shouldn’t be happening. Please delete all of these AnkiHub add-ons and restart Anki. Once you have removed all of the AnkiHub add-ons, please reinstall the AnkiHub add-on using this code: 1322529746
You will not lose any cards or progress deleting these AnkiHub add-ons.
Thank you so much, it worked! Appreciate it!
1 Like
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