Server issue 03/04/2026

🐛 Bug
1

Before the error happened, I was

[Replace this text.]

Error message (don't change this) 
Anki 25.02.6 (6381f184)  (ao)
Python 3.9.18 Qt 6.6.2 PyQt 6.6.1
Platform: macOS-15.7.4-arm64-arm-64bit

Traceback (most recent call last):

  File "aqt.taskman", line 144, in _on_closures_pending

  File "aqt.taskman", line 88, in <lambda>

  File "aqt.operations", line 253, in wrapped_done

  File "/Users/marwakhalil/Library/Application Support/Anki2/addons21/1322529746/gui/reviewer.py", line 438, in on_failure
    raise exception

  File "concurrent.futures.thread", line 58, in run

  File "aqt.operations", line 243, in wrapped_op

  File "/Users/marwakhalil/Library/Application Support/Anki2/addons21/1322529746/user_state.py", line 165, in <lambda>
    op=lambda _: AnkiHubClient().get_user_details(),

  File "/Users/marwakhalil/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 1286, in get_user_details
    raise AnkiHubHTTPError(response)

1322529746.ankihub_client.ankihub_client.AnkiHubHTTPError: AnkiHub request error: 502 Bad Gateway
<html>
<head><title>502 Bad Gateway</title></head>
<body>
<center><h1>502 Bad Gateway</h1></center>
<hr><center>nginx/1.25.2</center>
</body>
</html>

Sentry link (for developers)

1 Like
Receiving this erorr message each time I open anki or try to sync. PLEASE HELP
3

Before the error happened, I was

[Replace this text.]

Error message (don't change this) 
Anki 25.02.5 (29192d15)  (ao)
Python 3.9.18 Qt 6.6.2 PyQt 6.6.1
Platform: macOS-26.3-arm64-arm-64bit

Traceback (most recent call last):

  File "concurrent.futures.thread", line 58, in run

  File "aqt.operations", line 243, in wrapped_op

  File "/Users/wyattwindhorst/Library/Application Support/Anki2/addons21/1322529746/gui/errors.py", line 104, in <lambda>
    op=lambda _: _upload_logs(key),

  File "/Users/wyattwindhorst/Library/Application Support/Anki2/addons21/1322529746/gui/errors.py", line 587, in _upload_logs
    raise e

  File "/Users/wyattwindhorst/Library/Application Support/Anki2/addons21/1322529746/gui/errors.py", line 579, in _upload_logs
    client.upload_logs(

  File "/Users/wyattwindhorst/Library/Application Support/Anki2/addons21/1322529746/addon_ankihub_client.py", line 81, in upload_logs
    s3_url_suffix = self._presigned_url_suffix_from_key(key=key, action="upload")

  File "/Users/wyattwindhorst/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 1018, in _presigned_url_suffix_from_key
    raise AnkiHubHTTPError(response)

1322529746.ankihub_client.ankihub_client.AnkiHubHTTPError: AnkiHub request error: 500 Internal Server Error






<script id="cookie-consent__cookie-groups" type="application/json">[{"varname": "functional", "name": "Functional", "description": "", "is_required": false}, {"varname": "performance", "name": "Performance", "description": "", "is_required": false}]</script>
<!DOCTYPE html>
<html class="h-full" lang="en">
  <head>
    <meta charset="utf-8">
    <meta http-equiv="x-ua-compatible" content="ie=edge">
    <title>Server Error</title>
    <meta name="viewport" content="width=device-width, initia... [truncated]

Sentry link (for developers)

4

Before the error happened, I was

[Replace this text.]

Error message (don't change this) 
Anki 25.09.2 (3890e12c) (ao)
Python 3.13.5 Qt 6.9.1 PyQt 6.9.1
Platform: macOS-15.5-arm64-arm-64bit-Mach-O

Traceback (most recent call last):

  File "/Users/paul/Library/Application Support/AnkiProgramFiles/.venv/lib/python3.13/site-packages/aqt/taskman.py", line 152, in raise_exception
    raise exception

  File "/Users/paul/Library/Application Support/AnkiProgramFiles/.venv/lib/python3.13/site-packages/aqt/taskman.py", line 148, in _on_closures_pending
    closure()
    ~~~~~~~^^

  File "/Users/paul/Library/Application Support/AnkiProgramFiles/.venv/lib/python3.13/site-packages/aqt/taskman.py", line 88, in <lambda>
    lambda future: self.run_on_main(lambda: on_done(future))
                                            ~~~~~~~^^^^^^^^

  File "/Users/paul/Library/Application Support/AnkiProgramFiles/.venv/lib/python3.13/site-packages/aqt/taskman.py", line 111, in wrapped_done
    on_done(fut)
    ~~~~~~~^^^^^

  File "/Users/paul/Library/Application Support/AnkiProgramFiles/.venv/lib/python3.13/site-packages/aqt/operations/__init__.py", line 253, in wrapped_done
    self._failure(exception)
    ~~~~~~~~~~~~~^^^^^^^^^^^

  File "/Users/paul/Library/Application Support/Anki2/addons21/1322529746/gui/operations/ankihub_sync.py", line 106, in <lambda>
    .failure(lambda e: on_done(future_with_exception(e)))
                       ~~~~~~~^^^^^^^^^^^^^^^^^^^^^^^^^^

  File "/Users/paul/Library/Application Support/Anki2/addons21/1322529746/gui/menu.py", line 333, in on_done
    future.result()
    ~~~~~~~~~~~~~^^

  File "/Users/paul/Library/Application Support/AnkiProgramFiles/python/cpython-3.13.5-macos-aarch64-none/lib/python3.13/concurrent/futures/_base.py", line 449, in result
    return self.__get_result()
           ~~~~~~~~~~~~~~~~~^^

  File "/Users/paul/Library/Application Support/AnkiProgramFiles/python/cpython-3.13.5-macos-aarch64-none/lib/python3.13/concurrent/futures/_base.py", line 401, in __get_result
    raise self._exception

  File "/Users/paul/Library/Application Support/AnkiProgramFiles/python/cpython-3.13.5-macos-aarch64-none/lib/python3.13/concurrent/futures/thread.py", line 59, in run
    result = self.fn(*self.args, **self.kwargs)

  File "/Users/paul/Library/Application Support/AnkiProgramFiles/.venv/lib/python3.13/site-packages/aqt/operations/__init__.py", line 243, in wrapped_op
    return self._op(mw.col)
           ~~~~~~~~^^^^^^^^

  File "/Users/paul/Library/Application Support/Anki2/addons21/1322529746/gui/operations/ankihub_sync.py", line 102, in <lambda>
    op=lambda _: get_subscriptions_and_clean_up(),
                 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~^^

  File "/Users/paul/Library/Application Support/Anki2/addons21/1322529746/gui/operations/ankihub_sync.py", line 89, in get_subscriptions_and_clean_up
    subscribed_decks = client.get_deck_subscriptions()

  File "/Users/paul/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 633, in get_deck_subscriptions
    raise AnkiHubHTTPError(response)

1322529746.ankihub_client.ankihub_client.AnkiHubHTTPError: AnkiHub request error: 500 Internal Server Error






<script id="cookie-consent__cookie-groups" type="application/json">[{"varname": "functional", "name": "Functional", "description": "", "is_required": false}, {"varname": "performance", "name": "Performance", "description": "", "is_required": false}]</script>
<!DOCTYPE html>
<html class="h-full" lang="en">
  <head>
    <meta charset="utf-8">
    <meta http-equiv="x-ua-compatible" content="ie=edge">
    <title>Server Error</title>
    <meta name="viewport" content="width=device-width, initia... [truncated]

Sentry link (for developers)

5

Before the error happened, I was

[Replace this text.]

Error message (don't change this) 
Anki 25.09.2 (3890e12c) (ao)
Python 3.13.5 Qt 6.9.1 PyQt 6.9.1
Platform: macOS-26.3-arm64-arm-64bit-Mach-O

Traceback (most recent call last):

  File "/Users/ryan/Library/Application Support/AnkiProgramFiles/python/cpython-3.13.5-macos-aarch64-none/lib/python3.13/concurrent/futures/thread.py", line 59, in run
    result = self.fn(*self.args, **self.kwargs)

  File "/Users/ryan/Library/Application Support/AnkiProgramFiles/.venv/lib/python3.13/site-packages/aqt/operations/__init__.py", line 243, in wrapped_op
    return self._op(mw.col)
           ~~~~~~~~^^^^^^^^

  File "/Users/ryan/Library/Application Support/Anki2/addons21/1322529746/gui/errors.py", line 104, in <lambda>
    op=lambda _: _upload_logs(key),
                 ~~~~~~~~~~~~^^^^^

  File "/Users/ryan/Library/Application Support/Anki2/addons21/1322529746/gui/errors.py", line 587, in _upload_logs
    raise e

  File "/Users/ryan/Library/Application Support/Anki2/addons21/1322529746/gui/errors.py", line 579, in _upload_logs
    client.upload_logs(
    ~~~~~~~~~~~~~~~~~~^
        file=log_file_path(),
        ^^^^^^^^^^^^^^^^^^^^^
        key=key,
        ^^^^^^^^
    )
    ^

  File "/Users/ryan/Library/Application Support/Anki2/addons21/1322529746/addon_ankihub_client.py", line 81, in upload_logs
    s3_url_suffix = self._presigned_url_suffix_from_key(key=key, action="upload")

  File "/Users/ryan/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 1018, in _presigned_url_suffix_from_key
    raise AnkiHubHTTPError(response)

1322529746.ankihub_client.ankihub_client.AnkiHubHTTPError: AnkiHub request error: 500 Internal Server Error






<script id="cookie-consent__cookie-groups" type="application/json">[{"varname": "functional", "name": "Functional", "description": "", "is_required": false}, {"varname": "performance", "name": "Performance", "description": "", "is_required": false}]</script>
<!DOCTYPE html>
<html class="h-full" lang="en">
  <head>
    <meta charset="utf-8">
    <meta http-equiv="x-ua-compatible" content="ie=edge">
    <title>Server Error</title>
    <meta name="viewport" content="width=device-width, initia... [truncated]

Sentry link (for developers)

6

Before the error happened, I was

[Replace this text.]

Error message (don't change this) 
Anki 25.07.5 (7172b2d2) (ao)
Python 3.13.5 Qt 6.9.1 PyQt 6.9.1
Platform: Windows-11-10.0.26200-SP0

Traceback (most recent call last):

  File "C:\Users\natha\AppData\Local\AnkiProgramFiles\python\cpython-3.13.5-windows-x86_64-none\Lib\concurrent\futures\thread.py", line 59, in run
    result = self.fn(*self.args, **self.kwargs)

  File "C:\Users\natha\AppData\Local\AnkiProgramFiles\.venv\Lib\site-packages\aqt\operations\__init__.py", line 243, in wrapped_op
    return self._op(mw.col)
           ~~~~~~~~^^^^^^^^

  File "C:\Users\natha\AppData\Roaming\Anki2\addons21\1322529746\gui\errors.py", line 104, in <lambda>
    op=lambda _: _upload_logs(key),
                 ~~~~~~~~~~~~^^^^^

  File "C:\Users\natha\AppData\Roaming\Anki2\addons21\1322529746\gui\errors.py", line 587, in _upload_logs
    raise e

  File "C:\Users\natha\AppData\Roaming\Anki2\addons21\1322529746\gui\errors.py", line 579, in _upload_logs
    client.upload_logs(
    ~~~~~~~~~~~~~~~~~~^
        file=log_file_path(),
        ^^^^^^^^^^^^^^^^^^^^^
        key=key,
        ^^^^^^^^
    )
    ^

  File "C:\Users\natha\AppData\Roaming\Anki2\addons21\1322529746\addon_ankihub_client.py", line 81, in upload_logs
    s3_url_suffix = self._presigned_url_suffix_from_key(key=key, action="upload")

  File "C:\Users\natha\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 1018, in _presigned_url_suffix_from_key
    raise AnkiHubHTTPError(response)

1322529746.ankihub_client.ankihub_client.AnkiHubHTTPError: AnkiHub request error: 500 Internal Server Error






<script id="cookie-consent__cookie-groups" type="application/json">[{"varname": "functional", "name": "Functional", "description": "", "is_required": false}, {"varname": "performance", "name": "Performance", "description": "", "is_required": false}]</script>
<!DOCTYPE html>
<html class="h-full" lang="en">
  <head>
    <meta charset="utf-8">
    <meta http-equiv="x-ua-compatible" content="ie=edge">
    <title>Server Error</title>
    <meta name="viewport" content="width=device-width, initia... [truncated]

Sentry link (for developers)

7

Before the error happened, I was


Replace this text.
Error message (don't change this) 
Anki 25.02.7 (1b882285)  (ao)
Python 3.9.18 Qt 6.6.2 PyQt 6.6.1
Platform: macOS-15.6.1-arm64-arm-64bit

Traceback (most recent call last):

  File "concurrent.futures.thread", line 58, in run

  File "aqt.operations", line 243, in wrapped_op

  File "/Users/joshnagaur/Library/Application Support/Anki2/addons21/1322529746/gui/errors.py", line 104, in <lambda>
    op=lambda _: _upload_logs(key),

  File "/Users/joshnagaur/Library/Application Support/Anki2/addons21/1322529746/gui/errors.py", line 587, in _upload_logs
    raise e

  File "/Users/joshnagaur/Library/Application Support/Anki2/addons21/1322529746/gui/errors.py", line 579, in _upload_logs
    client.upload_logs(

  File "/Users/joshnagaur/Library/Application Support/Anki2/addons21/1322529746/addon_ankihub_client.py", line 81, in upload_logs
    s3_url_suffix = self._presigned_url_suffix_from_key(key=key, action="upload")

  File "/Users/joshnagaur/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 1018, in _presigned_url_suffix_from_key
    raise AnkiHubHTTPError(response)

1322529746.ankihub_client.ankihub_client.AnkiHubHTTPError: AnkiHub request error: 500 Internal Server Error






<script id="cookie-consent__cookie-groups" type="application/json">[{"varname": "functional", "name": "Functional", "description": "", "is_required": false}, {"varname": "performance", "name": "Performance", "description": "", "is_required": false}]</script>
<!DOCTYPE html>
<html class="h-full" lang="en">
  <head>
    <meta charset="utf-8">
    <meta http-equiv="x-ua-compatible" content="ie=edge">
    <title>Server Error</title>
    <meta name="viewport" content="width=device-width, initia... [truncated]

Sentry link (for developers)

Screenshot 2026-03-04 at 6.25.47 PM
Screenshot 2026-03-04 at 6.25.47 PM1038×1210 64 KB

8

Before the error happened, I was

trying to sync and upload pdf

Error message (don't change this) 
Anki 25.07.5 (7172b2d2) (ao)
Python 3.13.5 Qt 6.9.1 PyQt 6.9.1
Platform: macOS-15.7.4-arm64-arm-64bit-Mach-O

Traceback (most recent call last):

  File "/Users/hannah/Library/Application Support/AnkiProgramFiles/python/cpython-3.13.5-macos-aarch64-none/lib/python3.13/concurrent/futures/thread.py", line 59, in run
    result = self.fn(*self.args, **self.kwargs)

  File "/Users/hannah/Library/Application Support/AnkiProgramFiles/.venv/lib/python3.13/site-packages/aqt/operations/__init__.py", line 243, in wrapped_op
    return self._op(mw.col)
           ~~~~~~~~^^^^^^^^

  File "/Users/hannah/Library/Application Support/Anki2/addons21/1322529746/gui/errors.py", line 104, in <lambda>
    op=lambda _: _upload_logs(key),
                 ~~~~~~~~~~~~^^^^^

  File "/Users/hannah/Library/Application Support/Anki2/addons21/1322529746/gui/errors.py", line 587, in _upload_logs
    raise e

  File "/Users/hannah/Library/Application Support/Anki2/addons21/1322529746/gui/errors.py", line 579, in _upload_logs
    client.upload_logs(
    ~~~~~~~~~~~~~~~~~~^
        file=log_file_path(),
        ^^^^^^^^^^^^^^^^^^^^^
        key=key,
        ^^^^^^^^
    )
    ^

  File "/Users/hannah/Library/Application Support/Anki2/addons21/1322529746/addon_ankihub_client.py", line 81, in upload_logs
    s3_url_suffix = self._presigned_url_suffix_from_key(key=key, action="upload")

  File "/Users/hannah/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 1018, in _presigned_url_suffix_from_key
    raise AnkiHubHTTPError(response)

1322529746.ankihub_client.ankihub_client.AnkiHubHTTPError: AnkiHub request error: 500 Internal Server Error






<script id="cookie-consent__cookie-groups" type="application/json">[{"varname": "functional", "name": "Functional", "description": "", "is_required": false}, {"varname": "performance", "name": "Performance", "description": "", "is_required": false}]</script>
<!DOCTYPE html>
<html class="h-full" lang="en">
  <head>
    <meta charset="utf-8">
    <meta http-equiv="x-ua-compatible" content="ie=edge">
    <title>Server Error</title>
    <meta name="viewport" content="width=device-width, initia... [truncated]

Sentry link (for developers)

9

Before the error happened, I was doing Anki cards from AnKing.

Error message (don't change this) 
Anki 25.02.6 (6381f184)  (ao)
Python 3.9.18 Qt 6.6.2 PyQt 6.6.1
Platform: Windows-10-10.0.26200

Traceback (most recent call last):

  File "concurrent.futures.thread", line 58, in run

  File "aqt.operations", line 243, in wrapped_op

  File "C:\Users\Niranjan Behera\AppData\Roaming\Anki2\addons21\1322529746\gui\errors.py", line 104, in <lambda>
    op=lambda _: _upload_logs(key),

  File "C:\Users\Niranjan Behera\AppData\Roaming\Anki2\addons21\1322529746\gui\errors.py", line 587, in _upload_logs
    raise e

  File "C:\Users\Niranjan Behera\AppData\Roaming\Anki2\addons21\1322529746\gui\errors.py", line 579, in _upload_logs
    client.upload_logs(

  File "C:\Users\Niranjan Behera\AppData\Roaming\Anki2\addons21\1322529746\addon_ankihub_client.py", line 81, in upload_logs
    s3_url_suffix = self._presigned_url_suffix_from_key(key=key, action="upload")

  File "C:\Users\Niranjan Behera\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 1018, in _presigned_url_suffix_from_key
    raise AnkiHubHTTPError(response)

1322529746.ankihub_client.ankihub_client.AnkiHubHTTPError: AnkiHub request error: 500 Internal Server Error






<script id="cookie-consent__cookie-groups" type="application/json">[{"varname": "functional", "name": "Functional", "description": "", "is_required": false}, {"varname": "performance", "name": "Performance", "description": "", "is_required": false}]</script>
<!DOCTYPE html>
<html class="h-full" lang="en">
  <head>
    <meta charset="utf-8">
    <meta http-equiv="x-ua-compatible" content="ie=edge">
    <title>Server Error</title>
    <meta name="viewport" content="width=device-width, initia... [truncated]

Sentry link (for developers)

10

Before the error happened, I was

[Replace this text.]

Error message (don't change this) 
Anki 25.02.5 (29192d15)  (ao)
Python 3.9.18 Qt 6.6.2 PyQt 6.6.1
Platform: macOS-26.3-arm64-arm-64bit

Traceback (most recent call last):

  File "concurrent.futures.thread", line 58, in run

  File "aqt.operations", line 243, in wrapped_op

  File "/Users/hannahgrainger/Library/Application Support/Anki2/addons21/1322529746/gui/errors.py", line 104, in <lambda>
    op=lambda _: _upload_logs(key),

  File "/Users/hannahgrainger/Library/Application Support/Anki2/addons21/1322529746/gui/errors.py", line 587, in _upload_logs
    raise e

  File "/Users/hannahgrainger/Library/Application Support/Anki2/addons21/1322529746/gui/errors.py", line 579, in _upload_logs
    client.upload_logs(

  File "/Users/hannahgrainger/Library/Application Support/Anki2/addons21/1322529746/addon_ankihub_client.py", line 81, in upload_logs
    s3_url_suffix = self._presigned_url_suffix_from_key(key=key, action="upload")

  File "/Users/hannahgrainger/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 1018, in _presigned_url_suffix_from_key
    raise AnkiHubHTTPError(response)

1322529746.ankihub_client.ankihub_client.AnkiHubHTTPError: AnkiHub request error: 500 Internal Server Error






<script id="cookie-consent__cookie-groups" type="application/json">[{"varname": "functional", "name": "Functional", "description": "", "is_required": false}, {"varname": "performance", "name": "Performance", "description": "", "is_required": false}]</script>
<!DOCTYPE html>
<html class="h-full" lang="en">
  <head>
    <meta charset="utf-8">
    <meta http-equiv="x-ua-compatible" content="ie=edge">
    <title>Server Error</title>
    <meta name="viewport" content="width=device-width, initia... [truncated]

Sentry link (for developers)

11

Before the error happened, I was

[Replace this text.]

Error message (don't change this) 
Anki 25.02.5 (29192d15)  (ao)
Python 3.9.18 Qt 6.6.2 PyQt 6.6.1
Platform: macOS-26.2-arm64-arm-64bit

Traceback (most recent call last):

  File "aqt.taskman", line 144, in _on_closures_pending

  File "aqt.taskman", line 88, in <lambda>

  File "aqt.taskman", line 108, in wrapped_done

  File "aqt.operations", line 253, in wrapped_done

  File "/Users/justinjames/Library/Application Support/Anki2/addons21/1322529746/gui/operations/ankihub_sync.py", line 106, in <lambda>
    .failure(lambda e: on_done(future_with_exception(e)))

  File "/Users/justinjames/Library/Application Support/Anki2/addons21/1322529746/gui/auto_sync.py", line 100, in sync_with_ankiweb
    future.result()

  File "concurrent.futures._base", line 439, in result

  File "concurrent.futures._base", line 391, in __get_result

  File "concurrent.futures.thread", line 58, in run

  File "aqt.operations", line 243, in wrapped_op

  File "/Users/justinjames/Library/Application Support/Anki2/addons21/1322529746/gui/operations/ankihub_sync.py", line 102, in <lambda>
    op=lambda _: get_subscriptions_and_clean_up(),

  File "/Users/justinjames/Library/Application Support/Anki2/addons21/1322529746/gui/operations/ankihub_sync.py", line 89, in get_subscriptions_and_clean_up
    subscribed_decks = client.get_deck_subscriptions()

  File "/Users/justinjames/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 633, in get_deck_subscriptions
    raise AnkiHubHTTPError(response)

1322529746.ankihub_client.ankihub_client.AnkiHubHTTPError: AnkiHub request error: 500 Internal Server Error






<script id="cookie-consent__cookie-groups" type="application/json">[{"varname": "functional", "name": "Functional", "description": "", "is_required": false}, {"varname": "performance", "name": "Performance", "description": "", "is_required": false}]</script>
<!DOCTYPE html>
<html class="h-full" lang="en">
  <head>
    <meta charset="utf-8">
    <meta http-equiv="x-ua-compatible" content="ie=edge">
    <title>Server Error</title>
    <meta name="viewport" content="width=device-width, initia... [truncated]

Sentry link (for developers)

12

Before the error happened, I was

[Replace this text.]

Error message (don't change this) 
Anki 25.09.2 (3890e12c) (ao)
Python 3.13.5 Qt 6.9.1 PyQt 6.9.1
Platform: Windows-11-10.0.26200-SP0

Traceback (most recent call last):

  File "C:\Users\faisa\AppData\Local\AnkiProgramFiles\.venv\Lib\site-packages\aqt\taskman.py", line 152, in raise_exception
    raise exception

  File "C:\Users\faisa\AppData\Local\AnkiProgramFiles\.venv\Lib\site-packages\aqt\taskman.py", line 148, in _on_closures_pending
    closure()
    ~~~~~~~^^

  File "C:\Users\faisa\AppData\Local\AnkiProgramFiles\.venv\Lib\site-packages\aqt\taskman.py", line 88, in <lambda>
    lambda future: self.run_on_main(lambda: on_done(future))
                                            ~~~~~~~^^^^^^^^

  File "C:\Users\faisa\AppData\Local\AnkiProgramFiles\.venv\Lib\site-packages\aqt\taskman.py", line 111, in wrapped_done
    on_done(fut)
    ~~~~~~~^^^^^

  File "C:\Users\faisa\AppData\Local\AnkiProgramFiles\.venv\Lib\site-packages\aqt\operations\__init__.py", line 253, in wrapped_done
    self._failure(exception)
    ~~~~~~~~~~~~~^^^^^^^^^^^

  File "C:\Users\faisa\AppData\Roaming\Anki2\addons21\1322529746\gui\operations\ankihub_sync.py", line 106, in <lambda>
    .failure(lambda e: on_done(future_with_exception(e)))
                       ~~~~~~~^^^^^^^^^^^^^^^^^^^^^^^^^^

  File "C:\Users\faisa\AppData\Roaming\Anki2\addons21\1322529746\gui\menu.py", line 333, in on_done
    future.result()
    ~~~~~~~~~~~~~^^

  File "C:\Users\faisa\AppData\Local\AnkiProgramFiles\python\cpython-3.13.5-windows-x86_64-none\Lib\concurrent\futures\_base.py", line 449, in result
    return self.__get_result()
           ~~~~~~~~~~~~~~~~~^^

  File "C:\Users\faisa\AppData\Local\AnkiProgramFiles\python\cpython-3.13.5-windows-x86_64-none\Lib\concurrent\futures\_base.py", line 401, in __get_result
    raise self._exception

  File "C:\Users\faisa\AppData\Local\AnkiProgramFiles\python\cpython-3.13.5-windows-x86_64-none\Lib\concurrent\futures\thread.py", line 59, in run
    result = self.fn(*self.args, **self.kwargs)

  File "C:\Users\faisa\AppData\Local\AnkiProgramFiles\.venv\Lib\site-packages\aqt\operations\__init__.py", line 243, in wrapped_op
    return self._op(mw.col)
           ~~~~~~~~^^^^^^^^

  File "C:\Users\faisa\AppData\Roaming\Anki2\addons21\1322529746\gui\operations\ankihub_sync.py", line 102, in <lambda>
    op=lambda _: get_subscriptions_and_clean_up(),
                 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~^^

  File "C:\Users\faisa\AppData\Roaming\Anki2\addons21\1322529746\gui\operations\ankihub_sync.py", line 89, in get_subscriptions_and_clean_up
    subscribed_decks = client.get_deck_subscriptions()

  File "C:\Users\faisa\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 633, in get_deck_subscriptions
    raise AnkiHubHTTPError(response)

1322529746.ankihub_client.ankihub_client.AnkiHubHTTPError: AnkiHub request error: 500 Internal Server Error






<script id="cookie-consent__cookie-groups" type="application/json">[{"varname": "functional", "name": "Functional", "description": "", "is_required": false}, {"varname": "performance", "name": "Performance", "description": "", "is_required": false}]</script>
<!DOCTYPE html>
<html class="h-full" lang="en">
  <head>
    <meta charset="utf-8">
    <meta http-equiv="x-ua-compatible" content="ie=edge">
    <title>Server Error</title>
    <meta name="viewport" content="width=device-width, initia... [truncated]

Sentry link (for developers)

13

Hello,

We are experiencing temporary server issues, and our developer team is already working on it. Everything should be back to normal soon.

1 Like
14

Before the error happened, I was

syncing my collection

Error message (don't change this) 
Anki 25.07.5 (7172b2d2) (ao)
Python 3.13.5 Qt 6.9.1 PyQt 6.9.1
Platform: Windows-11-10.0.26100-SP0

Traceback (most recent call last):

  File "C:\Users\User\AppData\Local\AnkiProgramFiles\python\cpython-3.13.5-windows-x86_64-none\Lib\concurrent\futures\thread.py", line 59, in run
    result = self.fn(*self.args, **self.kwargs)

  File "C:\Users\User\AppData\Local\AnkiProgramFiles\.venv\Lib\site-packages\aqt\operations\__init__.py", line 243, in wrapped_op
    return self._op(mw.col)
           ~~~~~~~~^^^^^^^^

  File "C:\Users\User\AppData\Roaming\Anki2\addons21\1322529746\gui\errors.py", line 104, in <lambda>
    op=lambda _: _upload_logs(key),
                 ~~~~~~~~~~~~^^^^^

  File "C:\Users\User\AppData\Roaming\Anki2\addons21\1322529746\gui\errors.py", line 587, in _upload_logs
    raise e

  File "C:\Users\User\AppData\Roaming\Anki2\addons21\1322529746\gui\errors.py", line 579, in _upload_logs
    client.upload_logs(
    ~~~~~~~~~~~~~~~~~~^
        file=log_file_path(),
        ^^^^^^^^^^^^^^^^^^^^^
        key=key,
        ^^^^^^^^
    )
    ^

  File "C:\Users\User\AppData\Roaming\Anki2\addons21\1322529746\addon_ankihub_client.py", line 81, in upload_logs
    s3_url_suffix = self._presigned_url_suffix_from_key(key=key, action="upload")

  File "C:\Users\User\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 1018, in _presigned_url_suffix_from_key
    raise AnkiHubHTTPError(response)

1322529746.ankihub_client.ankihub_client.AnkiHubHTTPError: AnkiHub request error: 500 Internal Server Error






<script id="cookie-consent__cookie-groups" type="application/json">[{"varname": "functional", "name": "Functional", "description": "", "is_required": false}, {"varname": "performance", "name": "Performance", "description": "", "is_required": false}]</script>
<!DOCTYPE html>
<html class="h-full" lang="en">
  <head>
    <meta charset="utf-8">
    <meta http-equiv="x-ua-compatible" content="ie=edge">
    <title>Server Error</title>
    <meta name="viewport" content="width=device-width, initia... [truncated]

Sentry link (for developers)

15

Before the error happened, I was

[Replace this text.]

Error message (don't change this) 
Anki 25.02.5 (29192d15)  (ao)
Python 3.9.18 Qt 6.6.2 PyQt 6.6.1
Platform: macOS-15.2-arm64-arm-64bit

Traceback (most recent call last):

  File "concurrent.futures.thread", line 58, in run

  File "aqt.operations", line 243, in wrapped_op

  File "/Users/emilystecevic/Library/Application Support/Anki2/addons21/1322529746/gui/errors.py", line 104, in <lambda>
    op=lambda _: _upload_logs(key),

  File "/Users/emilystecevic/Library/Application Support/Anki2/addons21/1322529746/gui/errors.py", line 587, in _upload_logs
    raise e

  File "/Users/emilystecevic/Library/Application Support/Anki2/addons21/1322529746/gui/errors.py", line 579, in _upload_logs
    client.upload_logs(

  File "/Users/emilystecevic/Library/Application Support/Anki2/addons21/1322529746/addon_ankihub_client.py", line 81, in upload_logs
    s3_url_suffix = self._presigned_url_suffix_from_key(key=key, action="upload")

  File "/Users/emilystecevic/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 1018, in _presigned_url_suffix_from_key
    raise AnkiHubHTTPError(response)

1322529746.ankihub_client.ankihub_client.AnkiHubHTTPError: AnkiHub request error: 500 Internal Server Error






<script id="cookie-consent__cookie-groups" type="application/json">[{"varname": "functional", "name": "Functional", "description": "", "is_required": false}, {"varname": "performance", "name": "Performance", "description": "", "is_required": false}]</script>
<!DOCTYPE html>
<html class="h-full" lang="en">
  <head>
    <meta charset="utf-8">
    <meta http-equiv="x-ua-compatible" content="ie=edge">
    <title>Server Error</title>
    <meta name="viewport" content="width=device-width, initia... [truncated]

Sentry link (for developers)

16

Before the error happened, I was

[Replace this text.]

Error message (don't change this) 
Anki 25.09.2 (3890e12c) (ao)
Python 3.13.5 Qt 6.9.1 PyQt 6.9.1
Platform: Windows-11-10.0.26200-SP0

Traceback (most recent call last):

  File "C:\Users\lizme\AppData\Local\AnkiProgramFiles\python\cpython-3.13.5-windows-x86_64-none\Lib\concurrent\futures\thread.py", line 59, in run
    result = self.fn(*self.args, **self.kwargs)

  File "C:\Users\lizme\AppData\Local\AnkiProgramFiles\.venv\Lib\site-packages\aqt\operations\__init__.py", line 243, in wrapped_op
    return self._op(mw.col)
           ~~~~~~~~^^^^^^^^

  File "C:\Users\lizme\AppData\Roaming\Anki2\addons21\1322529746\gui\errors.py", line 104, in <lambda>
    op=lambda _: _upload_logs(key),
                 ~~~~~~~~~~~~^^^^^

  File "C:\Users\lizme\AppData\Roaming\Anki2\addons21\1322529746\gui\errors.py", line 587, in _upload_logs
    raise e

  File "C:\Users\lizme\AppData\Roaming\Anki2\addons21\1322529746\gui\errors.py", line 579, in _upload_logs
    client.upload_logs(
    ~~~~~~~~~~~~~~~~~~^
        file=log_file_path(),
        ^^^^^^^^^^^^^^^^^^^^^
        key=key,
        ^^^^^^^^
    )
    ^

  File "C:\Users\lizme\AppData\Roaming\Anki2\addons21\1322529746\addon_ankihub_client.py", line 81, in upload_logs
    s3_url_suffix = self._presigned_url_suffix_from_key(key=key, action="upload")

  File "C:\Users\lizme\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 1018, in _presigned_url_suffix_from_key
    raise AnkiHubHTTPError(response)

1322529746.ankihub_client.ankihub_client.AnkiHubHTTPError: AnkiHub request error: 500 Internal Server Error






<script id="cookie-consent__cookie-groups" type="application/json">[{"varname": "functional", "name": "Functional", "description": "", "is_required": false}, {"varname": "performance", "name": "Performance", "description": "", "is_required": false}]</script>
<!DOCTYPE html>
<html class="h-full" lang="en">
  <head>
    <meta charset="utf-8">
    <meta http-equiv="x-ua-compatible" content="ie=edge">
    <title>Server Error</title>
    <meta name="viewport" content="width=device-width, initia... [truncated]

Sentry link (for developers)

17

Anki 25.02.6 (6381f184) (ao)

Python 3.9.18 Qt 6.6.2 PyQt 6.6.1

Platform: macOS-26.2-arm64-arm-64bit

Traceback (most recent call last):

File “concurrent.futures.thread”, line 58, in run

File “aqt.operations”, line 243, in wrapped_op

File “/Users/Meral/Library/Application Support/Anki2/addons21/1322529746/gui/errors.py”, line 104, in 

op=lambda \_: \_upload_logs(key),

File “/Users/Meral/Library/Application Support/Anki2/addons21/1322529746/gui/errors.py”, line 587, in _upload_logs

raise e

File “/Users/Meral/Library/Application Support/Anki2/addons21/1322529746/gui/errors.py”, line 579, in _upload_logs

client.upload_logs(

File “/Users/Meral/Library/Application Support/Anki2/addons21/1322529746/addon_ankihub_client.py”, line 81, in upload_logs

s3_url_suffix = self.\_presigned_url_suffix_from_key(key=key, action="upload")

File “/Users/Meral/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py”, line 1018, in _presigned_url_suffix_from_key

raise AnkiHubHTTPError(response)

1322529746.ankihub_client.ankihub_client.AnkiHubHTTPError: AnkiHub request error: 500 Internal Server Error

<meta charset="utf-8">

<meta http-equiv="x-ua-compatible" content="ie=edge">

<title>Server Error</title>

<meta name="viewport" content="width=device-width, initia... \[truncated\]
18

Before the error happened, I was

syncing

Error message (don't change this) 
Anki 25.02.7 (1b882285)  (ao)
Python 3.9.18 Qt 6.6.2 PyQt 6.6.1
Platform: macOS-15.6-arm64-arm-64bit

Traceback (most recent call last):

  File "concurrent.futures.thread", line 58, in run

  File "aqt.operations", line 243, in wrapped_op

  File "/Users/homefolder/Library/Application Support/Anki2/addons21/1322529746/gui/errors.py", line 104, in <lambda>
    op=lambda _: _upload_logs(key),

  File "/Users/homefolder/Library/Application Support/Anki2/addons21/1322529746/gui/errors.py", line 587, in _upload_logs
    raise e

  File "/Users/homefolder/Library/Application Support/Anki2/addons21/1322529746/gui/errors.py", line 579, in _upload_logs
    client.upload_logs(

  File "/Users/homefolder/Library/Application Support/Anki2/addons21/1322529746/addon_ankihub_client.py", line 81, in upload_logs
    s3_url_suffix = self._presigned_url_suffix_from_key(key=key, action="upload")

  File "/Users/homefolder/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 974, in _presigned_url_suffix_from_key
    raise AnkiHubHTTPError(response)

1322529746.ankihub_client.ankihub_client.AnkiHubHTTPError: AnkiHub request error: 500 Internal Server Error

Sentry link (for developers)

19

Before the error happened, I was

[Replace this text.]

Error message (don't change this) 
Anki 25.09.2 (3890e12c) (ao)
Python 3.13.5 Qt 6.9.1 PyQt 6.9.1
Platform: macOS-26.2-arm64-arm-64bit-Mach-O

Traceback (most recent call last):

  File "/Users/zhoar_torres/Library/Application Support/AnkiProgramFiles/python/cpython-3.13.5-macos-aarch64-none/lib/python3.13/concurrent/futures/thread.py", line 59, in run
    result = self.fn(*self.args, **self.kwargs)

  File "/Users/zhoar_torres/Library/Application Support/AnkiProgramFiles/.venv/lib/python3.13/site-packages/aqt/operations/__init__.py", line 243, in wrapped_op
    return self._op(mw.col)
           ~~~~~~~~^^^^^^^^

  File "/Users/zhoar_torres/Library/Application Support/Anki2/addons21/1322529746/gui/errors.py", line 104, in <lambda>
    op=lambda _: _upload_logs(key),
                 ~~~~~~~~~~~~^^^^^

  File "/Users/zhoar_torres/Library/Application Support/Anki2/addons21/1322529746/gui/errors.py", line 587, in _upload_logs
    raise e

  File "/Users/zhoar_torres/Library/Application Support/Anki2/addons21/1322529746/gui/errors.py", line 579, in _upload_logs
    client.upload_logs(
    ~~~~~~~~~~~~~~~~~~^
        file=log_file_path(),
        ^^^^^^^^^^^^^^^^^^^^^
        key=key,
        ^^^^^^^^
    )
    ^

  File "/Users/zhoar_torres/Library/Application Support/Anki2/addons21/1322529746/addon_ankihub_client.py", line 81, in upload_logs
    s3_url_suffix = self._presigned_url_suffix_from_key(key=key, action="upload")

  File "/Users/zhoar_torres/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 1018, in _presigned_url_suffix_from_key
    raise AnkiHubHTTPError(response)

1322529746.ankihub_client.ankihub_client.AnkiHubHTTPError: AnkiHub request error: 500 Internal Server Error






<script id="cookie-consent__cookie-groups" type="application/json">[{"varname": "functional", "name": "Functional", "description": "", "is_required": false}, {"varname": "performance", "name": "Performance", "description": "", "is_required": false}]</script>
<!DOCTYPE html>
<html class="h-full" lang="en">
  <head>
    <meta charset="utf-8">
    <meta http-equiv="x-ua-compatible" content="ie=edge">
    <title>Server Error</title>
    <meta name="viewport" content="width=device-width, initia... [truncated]

Sentry link (for developers)

20

Before the error happened, I was
 just syncing my system.

Error message (don't change this) 
Anki 25.02.5 (29192d15)  (ao)
Python 3.9.18 Qt 6.6.2 PyQt 6.6.1
Platform: macOS-15.6.1-arm64-arm-64bit

Traceback (most recent call last):

  File "concurrent.futures.thread", line 58, in run

  File "aqt.operations", line 243, in wrapped_op

  File "/Users/XXXXX/Library/Application Support/Anki2/addons21/1322529746/gui/errors.py", line 104, in <lambda>
    op=lambda _: _upload_logs(key),

  File "/Users/XXXXX/Library/Application Support/Anki2/addons21/1322529746/gui/errors.py", line 587, in _upload_logs
    raise e

  File "/Users/XXXXXX/Library/Application Support/Anki2/addons21/1322529746/gui/errors.py", line 579, in _upload_logs
    client.upload_logs(

  File "/Users/XXXXX/Library/Application Support/Anki2/addons21/1322529746/addon_ankihub_client.py", line 81, in upload_logs
    s3_url_suffix = self._presigned_url_suffix_from_key(key=key, action="upload")

  File "/Users/XXXXX/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 1018, in _presigned_url_suffix_from_key
    raise AnkiHubHTTPError(response)

1322529746.ankihub_client.ankihub_client.AnkiHubHTTPError: AnkiHub request error: 500 Internal Server Error






<script id="cookie-consent__cookie-groups" type="application/json">[{"varname": "functional", "name": "Functional", "description": "", "is_required": false}, {"varname": "performance", "name": "Performance", "description": "", "is_required": false}]</script>
<!DOCTYPE html>
<html class="h-full" lang="en">
  <head>
    <meta charset="utf-8">
    <meta http-equiv="x-ua-compatible" content="ie=edge">
    <title>Server Error</title>
    <meta name="viewport" content="width=device-width, initia... [truncated]

Sentry link (for developers)

21

Before the error happened, I was

[Replace this text.]

Error message (don't change this) 
Anki 25.02.5 (29192d15)  (ao)
Python 3.9.18 Qt 6.6.2 PyQt 6.6.1
Platform: macOS-26.1-arm64-arm-64bit

Traceback (most recent call last):

  File "concurrent.futures.thread", line 58, in run

  File "aqt.operations", line 243, in wrapped_op

  File "/Users/mariajovin/Library/Application Support/Anki2/addons21/1322529746/gui/errors.py", line 104, in <lambda>
    op=lambda _: _upload_logs(key),

  File "/Users/mariajovin/Library/Application Support/Anki2/addons21/1322529746/gui/errors.py", line 587, in _upload_logs
    raise e

  File "/Users/mariajovin/Library/Application Support/Anki2/addons21/1322529746/gui/errors.py", line 579, in _upload_logs
    client.upload_logs(

  File "/Users/mariajovin/Library/Application Support/Anki2/addons21/1322529746/addon_ankihub_client.py", line 81, in upload_logs
    s3_url_suffix = self._presigned_url_suffix_from_key(key=key, action="upload")

  File "/Users/mariajovin/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 1018, in _presigned_url_suffix_from_key
    raise AnkiHubHTTPError(response)

1322529746.ankihub_client.ankihub_client.AnkiHubHTTPError: AnkiHub request error: 500 Internal Server Error






<script id="cookie-consent__cookie-groups" type="application/json">[{"varname": "functional", "name": "Functional", "description": "", "is_required": false}, {"varname": "performance", "name": "Performance", "description": "", "is_required": false}]</script>
<!DOCTYPE html>
<html class="h-full" lang="en">
  <head>
    <meta charset="utf-8">
    <meta http-equiv="x-ua-compatible" content="ie=edge">
    <title>Server Error</title>
    <meta name="viewport" content="width=device-width, initia... [truncated]

Sentry link (for developers)