Syncing Issue with Anki

🐛 Bug
1

Before the error happened, I was…
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Error message (don't change this) 
Anki 26.08.1 (39e4b0b4) (ao)
Python 3.13.14 Qt 6.11.0 PyQt 6.11.0
Platform: macOS-26.5.1-arm64-arm-64bit-Mach-O

Traceback (most recent call last):

  File "/Users/runner/work/anki/anki/out/installer/build/anki/macos/app/Anki.app/Contents/Resources/app_packages/aqt/taskman.py", line 152, in raise_exception

  File "/Users/runner/work/anki/anki/out/installer/build/anki/macos/app/Anki.app/Contents/Resources/app_packages/aqt/taskman.py", line 148, in _on_closures_pending

  File "/Users/runner/work/anki/anki/out/installer/build/anki/macos/app/Anki.app/Contents/Resources/app_packages/aqt/taskman.py", line 88, in <lambda>

  File "/Users/runner/work/anki/anki/out/installer/build/anki/macos/app/Anki.app/Contents/Resources/app_packages/aqt/taskman.py", line 111, in wrapped_done

  File "/Users/runner/work/anki/anki/out/installer/build/anki/macos/app/Anki.app/Contents/Resources/app_packages/aqt/operations/__init__.py", line 253, in wrapped_done

  File "/Users/lexicheramie/Library/Application Support/Anki2/addons21/1322529746/gui/operations/ankihub_sync.py", line 157, in <lambda>
    ).failure(lambda e: on_done(future_with_exception(e))).with_progress().run_in_background()
                        ~~~~~~~^^^^^^^^^^^^^^^^^^^^^^^^^^

  File "/Users/lexicheramie/Library/Application Support/Anki2/addons21/1322529746/gui/menu.py", line 441, in on_done
    future.result()
    ~~~~~~~~~~~~~^^

  File "/Applications/Anki.app/Contents/Frameworks/Python.framework/Versions/3.13/lib/python3.13/concurrent/futures/_base.py", line 453, in result
    return self.__get_result()
           ~~~~~~~~~~~~~~~~~^^

  File "/Applications/Anki.app/Contents/Frameworks/Python.framework/Versions/3.13/lib/python3.13/concurrent/futures/_base.py", line 402, in __get_result
    raise self._exception

  File "/Applications/Anki.app/Contents/Frameworks/Python.framework/Versions/3.13/lib/python3.13/concurrent/futures/thread.py", line 59, in run
    result = self.fn(*self.args, **self.kwargs)

  File "/Users/runner/work/anki/anki/out/installer/build/anki/macos/app/Anki.app/Contents/Resources/app_packages/aqt/operations/__init__.py", line 243, in wrapped_op

  File "/Users/lexicheramie/Library/Application Support/Anki2/addons21/1322529746/gui/operations/ankihub_sync.py", line 154, in <lambda>
    op=lambda _: subscribe_to_intro_deck(),
                 ~~~~~~~~~~~~~~~~~~~~~~~^^

  File "/Users/lexicheramie/Library/Application Support/Anki2/addons21/1322529746/gui/operations/ankihub_sync.py", line 134, in subscribe_to_intro_deck
    client.subscribe_to_deck(config.intro_deck_id)
    ~~~~~~~~~~~~~~~~~~~~~~~~^^^^^^^^^^^^^^^^^^^^^^

  File "/Users/lexicheramie/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 713, in subscribe_to_deck
    raise AnkiHubHTTPError(response)

1322529746.ankihub_client.ankihub_client.AnkiHubHTTPError: AnkiHub request error: 500 Internal Server Error





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Sentry link (for developers)

2

Hello, I forwarded your logs to the developers again. They are identifying the issue and working on a fix. Thank you for your patience, and sorry for the inconvenience.

3

Thank you! I really need to get this working ASAP for medical school.