Syncing error

🐛 Bug
1

Before the error happened, I was just trying to sync my step deck

Error message (don't change this) 
Anki 26.08.1 (39e4b0b4) (ao)
Python 3.13.13 Qt 6.11.0 PyQt 6.11.0
Platform: Windows-10-10.0.19045-SP0

Traceback (most recent call last):

  File "D:\a\anki\anki\out\installer\build\anki\windows\app\src\app_packages\aqt\taskman.py", line 152, in raise_exception

  File "D:\a\anki\anki\out\installer\build\anki\windows\app\src\app_packages\aqt\taskman.py", line 148, in _on_closures_pending

  File "D:\a\anki\anki\out\installer\build\anki\windows\app\src\app_packages\aqt\taskman.py", line 88, in <lambda>

  File "D:\a\anki\anki\out\installer\build\anki\windows\app\src\app_packages\aqt\taskman.py", line 111, in wrapped_done

  File "D:\a\anki\anki\out\installer\build\anki\windows\app\src\app_packages\aqt\operations\__init__.py", line 253, in wrapped_done

  File "C:\Users\Andrea\AppData\Roaming\Anki2\addons21\1322529746\gui\operations\ankihub_sync.py", line 157, in <lambda>
    ).failure(lambda e: on_done(future_with_exception(e))).with_progress().run_in_background()
                        ~~~~~~~^^^^^^^^^^^^^^^^^^^^^^^^^^

  File "C:\Users\Andrea\AppData\Roaming\Anki2\addons21\1322529746\gui\decks_dialog.py", line 354, in on_done
    future.result()
    ~~~~~~~~~~~~~^^

  File "concurrent\futures\_base.py", line 449, in result

  File "concurrent\futures\_base.py", line 401, in __get_result

  File "concurrent\futures\thread.py", line 59, in run

  File "D:\a\anki\anki\out\installer\build\anki\windows\app\src\app_packages\aqt\operations\__init__.py", line 243, in wrapped_op

  File "C:\Users\Andrea\AppData\Roaming\Anki2\addons21\1322529746\gui\operations\ankihub_sync.py", line 154, in <lambda>
    op=lambda _: subscribe_to_intro_deck(),
                 ~~~~~~~~~~~~~~~~~~~~~~~^^

  File "C:\Users\Andrea\AppData\Roaming\Anki2\addons21\1322529746\gui\operations\ankihub_sync.py", line 134, in subscribe_to_intro_deck
    client.subscribe_to_deck(config.intro_deck_id)
    ~~~~~~~~~~~~~~~~~~~~~~~~^^^^^^^^^^^^^^^^^^^^^^

  File "C:\Users\Andrea\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 713, in subscribe_to_deck
    raise AnkiHubHTTPError(response)

1322529746.ankihub_client.ankihub_client.AnkiHubHTTPError: AnkiHub request error: 500 Internal Server Error





<script id="cookie-consent__cookie-groups" type="application/json">[{"varname": "functional", "name": "Functional", "description": "", "is_required": false}, {"varname": "performance", "name": "Performance", "description": "", "is_required": false}]</script>
<!DOCTYPE html>
<html class="h-full" lang="en">
    <head>
        <meta charset="utf-8">
        <meta http-equiv="x-ua-compatible" content="ie=edge">
        <title>
            
    Server Error

        </title>
        <meta name="... [truncated]

Sentry link (for developers)

2

Hello, the fixes for this issue have taken place. Please make sure your Anki and your AnkiHub add-on are up to date:

Anki: You can download it here: https://apps.ankiweb.net/. After downloading, simply run the downloaded file to update your application.
AnkiHub add-on: On your Anki main screen, go to Tools > Add-ons > Check for Updates. After the update is complete, please restart Anki.

Please let me know if you continue to experience the issue; if so, we will begin troubleshooting it in a more personalized way.

3

I am still having the same issue, I’ve updated my anki and I’ve updated the add-on and tried deleting it and re-adding it and nothing seems to be working. If you could help troubleshoot I would be extremely grateful.

4

Hello, the developers have identified an issue and fixed it for you. Please try again and let me know if it works.

5

It’s still not working unfortunately. I can try uninstalling and redoing the steps if that seems like it may help!

6

You can try logging out and logging back into the AnkiHub add-on to see if that helps.

If you’re still getting errors, please copy and paste the entire error message here so I can see if it’s the same issue or not.

8

Tried everything including reinstalling and I have made sure my subscription is active. Here is the error message I keep getting each time I try to sync.

Anki 26.08.1 (39e4b0b4) (ao)

Python 3.13.13 Qt 6.11.0 PyQt 6.11.0

Platform: Windows-10-10.0.19045-SP0

Traceback (most recent call last):

File “D:\a\anki\anki\out\installer\build\anki\windows\app\src\app_packages\aqt\taskman.py”, line 152, in raise_exception

File “D:\a\anki\anki\out\installer\build\anki\windows\app\src\app_packages\aqt\taskman.py”, line 148, in _on_closures_pending

File “D:\a\anki\anki\out\installer\build\anki\windows\app\src\app_packages\aqt\taskman.py”, line 88, in

File “D:\a\anki\anki\out\installer\build\anki\windows\app\src\app_packages\aqt\taskman.py”, line 111, in wrapped_done

File “D:\a\anki\anki\out\installer\build\anki\windows\app\src\app_packages\aqt\operations\_init_.py”, line 253, in wrapped_done

File “C:\Users\Andrea\AppData\Roaming\Anki2\addons21\1322529746\gui\operations\ankihub_sync.py”, line 157, in

).failure(lambda e: on_done(future_with_exception(e))).with_progress().run_in_background()

~~~~~~~^^^^^^^^^^^^^^^^^^^^^^^^^^

File “C:\Users\Andrea\AppData\Roaming\Anki2\addons21\1322529746\gui\auto_sync.py”, line 100, in sync_with_ankiweb

future.result()

~~~~~~~~~~~~~^^

File “concurrent\futures\_base.py”, line 449, in result

File “concurrent\futures\_base.py”, line 401, in __get_result

File “concurrent\futures\thread.py”, line 59, in run

File “D:\a\anki\anki\out\installer\build\anki\windows\app\src\app_packages\aqt\operations\_init_.py”, line 243, in wrapped_op

File “C:\Users\Andrea\AppData\Roaming\Anki2\addons21\1322529746\gui\operations\ankihub_sync.py”, line 154, in

op=lambda _: subscribe_to_intro_deck(),

~~~~~~~~~~~~~~~~~~~~~~~^^

File “C:\Users\Andrea\AppData\Roaming\Anki2\addons21\1322529746\gui\operations\ankihub_sync.py”, line 134, in subscribe_to_intro_deck

client.subscribe_to_deck(config.intro_deck_id)

~~~~~~~~~~~~~~~~~~~~~~~~^^^^^^^^^^^^^^^^^^^^^^

File “C:\Users\Andrea\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py”, line 713, in subscribe_to_deck

raise AnkiHubHTTPError(response)

1322529746.ankihub_client.ankihub_client.AnkiHubHTTPError: AnkiHub request error: 500 Internal Server Error

Server Error

<meta name="… [truncated]

9

Hello, I forwarded your logs to the developers again. They are identifying the issue and working on a fix. Thank you for your patience, and sorry for the inconvenience.