Active membership not working

🙋 Support
1

I am trying to sync anking but it is telling me that I need an active membership which I already have. Please help, thanks!

2

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CleanShot 2024-09-29 at 08.56.43@2x
CleanShot 2024-09-29 at 08.56.43@2x2118×1412 423 KB

3

me too

4

@aa1579 @ibrahim.karajoghly1962

Your subscriptions should now be active

Let us know if you need anything else!

5

I am having the same issue

6

@tah005

Hello,

Try now, your subscription should be active :slight_smile:

7

Hello! I’m also having the same issue at the moment

8

Same issue here :frowning:

9

@flora626 @karolinas419

Your subscriptions should now be active

Let us know if you need anything else!

10

Hi, having the same issue here! Thanks in advance for the help.

11

@eklos314
Hello,

It appears there are no payments associated with your account. Are you on a scholarship? If so, it might have expired.

You’ll need to reapply to gain access to the subscription

12

Ah I see, thank you! Will do.