Active membership not working

🙋 Support
1

I am trying to sync anking but it is telling me that I need an active membership which I already have. Please help, thanks!

2

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CleanShot 2024-09-29 at 08.56.43@2x
CleanShot 2024-09-29 at 08.56.43@2x2118×1412 423 KB

3

me too

4

@aa1579 @ibrahim.karajoghly1962

Your subscriptions should now be active

Let us know if you need anything else!

5

I am having the same issue

6

@tah005

Hello,

Try now, your subscription should be active :slight_smile:

7

Hello! I’m also having the same issue at the moment

8

Same issue here :frowning:

9

@flora626 @karolinas419

Your subscriptions should now be active

Let us know if you need anything else!

10

Hi, having the same issue here! Thanks in advance for the help.

11

@eklos314
Hello,

It appears there are no payments associated with your account. Are you on a scholarship? If so, it might have expired.

You’ll need to reapply to gain access to the subscription

12

Ah I see, thank you! Will do.

1 Like
13

Hello @Ahmed7, I am having the same issue please. I missed a payment but it is now all paid up - can you please unlock mine too. Cheers.

14

@venturer.21

Your subscription is now active

Let us know if you need anything else!

1 Like
15

Hello I am unable to update. It is saying i am an outdated client. Help?

16

Hello,

That means that you will need to update your client. :slight_smile:

You may need to update your add-on and/or Anki itself.

  • Add-ons can be updated within Anki by going to Tools - Add-ons - Check for Updates.
  • Anki itself can be updated by downloading the latest version, which is always available on the Anki website: https://apps.ankiweb.net/
17

I am trying to sync Anking but it is also telling me that I need an active membership when I already have one. Please help!

18

Hello @jos040

It seems that you’ve applied for a scholarship recently. You’ll need to wait for an acceptance from us via email, which you should receive within 5 days or less

Once you receive the acceptance, your subscription will be active :slight_smile:

19

Same here it has been 3 days for me

20

@ancalimon

Try now! It should be active :slight_smile: