Anki Hub add-on error

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CleanShot 2024-09-29 at 08.56.43@2x
CleanShot 2024-09-29 at 08.56.43@2x2118×1412 423 KB

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You’ve found the right place for AnkiHub support, but it looks like you accidentally pasted the category description instead of your actual issue.

To help with your “Anki Hub add-on error” we’ll need a bit more detail. Please reply in that topic with:

  1. Exact error message

    • Copy–paste the full text, or
    • Take a screenshot of the error popup.

  2. Your setup

    • Anki version (e.g. 2.1.65)
    • AnkiHub add-on version (from Tools → Add-ons → AnkiHub → View Files or hover tooltip)
    • Your operating system (Windows / macOS / Linux).

  3. What you were doing when it happened

    • For example: “Clicked AnkiHub → Login”, “Tried to sync a deck”, etc.
    • Whether it happens every time or only sometimes.

  4. Any other add-ons

    • If you can, try disabling other add-ons (start Anki with Shift held down) and see if the error still appears. Let us know the result.

Once you post that info (and any screenshots), we can make more specific suggestions—like whether it’s a known compatibility issue, a version mismatch, or a configuration problem.

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Anki 26.08.1 (39e4b0b4) (ao)

Python 3.13.14 Qt 6.11.0 PyQt 6.11.0

Platform: macOS-26.5.2-arm64-arm-64bit-Mach-O

Traceback (most recent call last):

File “/Users/runner/work/anki/anki/out/installer/build/anki/macos/app/Anki.app/Contents/Resources/app_packages/aqt/taskman.py”, line 152, in raise_exception

File “/Users/runner/work/anki/anki/out/installer/build/anki/macos/app/Anki.app/Contents/Resources/app_packages/aqt/taskman.py”, line 148, in _on_closures_pending

File “/Users/runner/work/anki/anki/out/installer/build/anki/macos/app/Anki.app/Contents/Resources/app_packages/aqt/taskman.py”, line 88, in

File “/Users/runner/work/anki/anki/out/installer/build/anki/macos/app/Anki.app/Contents/Resources/app_packages/aqt/taskman.py”, line 111, in wrapped_done

File “/Users/runner/work/anki/anki/out/installer/build/anki/macos/app/Anki.app/Contents/Resources/app_packages/aqt/operations/_init_.py”, line 253, in wrapped_done

File “/Users/anabelmarre/Library/Application Support/Anki2/addons21/1322529746/gui/operations/ankihub_sync.py”, line 157, in

).failure(lambda e: on_done(future_with_exception(e))).with_progress().run_in_background()

~~~~~~~^^^^^^^^^^^^^^^^^^^^^^^^^^

File “/Users/anabelmarre/Library/Application Support/Anki2/addons21/1322529746/gui/decks_dialog.py”, line 354, in on_done

future.result()

~~~~~~~~~~~~~^^

File “/Applications/Anki.app/Contents/Frameworks/Python.framework/Versions/3.13/lib/python3.13/concurrent/futures/_base.py”, line 453, in result

return self.__get_result()

~~~~~~~~~~~~~~~~~^^

File “/Applications/Anki.app/Contents/Frameworks/Python.framework/Versions/3.13/lib/python3.13/concurrent/futures/_base.py”, line 402, in __get_result

raise self._exception

File “/Applications/Anki.app/Contents/Frameworks/Python.framework/Versions/3.13/lib/python3.13/concurrent/futures/thread.py”, line 59, in run

result = self.fn(*self.args, **self.kwargs)

File “/Users/runner/work/anki/anki/out/installer/build/anki/macos/app/Anki.app/Contents/Resources/app_packages/aqt/operations/_init_.py”, line 243, in wrapped_op

File “/Users/anabelmarre/Library/Application Support/Anki2/addons21/1322529746/gui/operations/ankihub_sync.py”, line 154, in

op=lambda _: subscribe_to_intro_deck(),

~~~~~~~~~~~~~~~~~~~~~~~^^

File “/Users/anabelmarre/Library/Application Support/Anki2/addons21/1322529746/gui/operations/ankihub_sync.py”, line 134, in subscribe_to_intro_deck

client.subscribe_to_deck(config.intro_deck_id)

~~~~~~~~~~~~~~~~~~~~~~~~^^^^^^^^^^^^^^^^^^^^^^

File “/Users/anabelmarre/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py”, line 713, in subscribe_to_deck

raise AnkiHubHTTPError(response)

1322529746.ankihub_client.ankihub_client.AnkiHubHTTPError: AnkiHub request error: 500 Internal Server Error

Server Error

<meta name="… [truncated]

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Hello,

We are experiencing temporary server issues. The developers are already working on a solution, so you don’t need to do anything on your end. Everything should be back to normal soon! We apologize for the inconvenience!

Please try again and let us know if you continue experiencing the issue!