The category for general support questions related to using AnkiHub.
Things not to ask about here:
- Questions already answered in our documentation
- Questions about specific decks (ask in AnkiHub Decks)
- General Anki questions (ask at the Anki Support Forum or in Off Topic)
Please include supporting information and documents such as screenshots, recordings, complete error messages, etc.
Hello,everyday i tried to open Anki app “version 2.1.64 Q6” ,but i cant open it many times ,i close it using “task manager” ,i don’t know if i can do something to solve this problem using information from error message! I hope u can help me!
Error Message :
Anki was unable to open your collection file, If problems persist after restarting your computer, please use the Open Backup button in the profile manager.
Debug info:
Traceback (most recent call last):
File “aqt.main”, line 582, in loadCollection File “aqt.main”, line 618, in _loadCollection
File “anki. collection”, line 141, in _
init
File “anki.collection”, line 314, in reopen
File “anki. backend generated”, line 1746, in open_collection
File “anki. backend”, line 156, in _run command
anki.errors. DBError: Anki already open, or media currently syncing.