Anki on PC can’t start

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Hello,everyday i tried to open Anki app “version 2.1.64 Q6” ,but i cant open it many times ,i close it using “task manager” ,i don’t know if i can do something to solve this problem using information from error message! I hope u can help me!
Error Message :
Anki was unable to open your collection file, If problems persist after restarting your computer, please use the Open Backup button in the profile manager.

Debug info:

Traceback (most recent call last):

File “aqt.main”, line 582, in loadCollection File “aqt.main”, line 618, in _loadCollection

File “anki. collection”, line 141, in _


File “anki.collection”, line 314, in reopen

File “anki. backend generated”, line 1746, in open_collection

File “anki. backend”, line 156, in _run command

anki.errors. DBError: Anki already open, or media currently syncing.


This looks like a Anki issue, not an AnkiHub issue.

Please try posting on Reddit or on this official Anki Support forum to remedy your issue.

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