I cant seem to sync Anking Step Deck onto my laptop. I have tried re-installing Anki, the Anki-hub add-on, and also tried unsubscribing and then subscribing to the deck. I have to restart use of the deck and have been unable to for the past month.
Anki 25.02 (038d85b1) (ao)
Python 3.9.18 Qt 6.6.2 PyQt 6.6.1
Platform: Windows-10-10.0.19045
Traceback (most recent call last):
File “C:\Users\DELL\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py”, line 286, in _send_request_with_retry
return send_with_retry()
File “C:\Users\DELL\AppData\Roaming\Anki2\addons21\1322529746\lib\tenacity_init_.py”, line 289, in wrapped_f
return self(f, *args, **kw)
File “C:\Users\DELL\AppData\Roaming\Anki2\addons21\1322529746\lib\tenacity_init_.py”, line 379, in call
do = self.iter(retry_state=retry_state)
File “C:\Users\DELL\AppData\Roaming\Anki2\addons21\1322529746\lib\tenacity_init_.py”, line 326, in iter
raise retry_exc from fut.exception()
tenacity.RetryError: RetryError[<Future at 0x1b735d216d0 state=finished raised SSLError>]
During handling of the above exception, another exception occurred:
Traceback (most recent call last):
File “C:\Users\DELL\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py”, line 290, in _send_request_with_retry
response = last_attempt.result()
File “concurrent.futures._base”, line 439, in result
File “concurrent.futures._base”, line 391, in __get_result
File “C:\Users\DELL\AppData\Roaming\Anki2\addons21\1322529746\lib\tenacity_init_.py”, line 382, in call
result = fn(*args, **kwargs)
File “C:\Users\DELL\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py”, line 281, in send_with_retry
return self.thread_local_session.get().send(
File “requests.sessions”, line 703, in send
File “requests.adapters”, line 698, in send
requests.exceptions.SSLError: HTTPSConnectionPool(host=‘ankihub.s3.amazonaws.com’, port=443): Max retries exceeded with url: /deck_e77aedfe-a636-40e2-8169-2fce2673187e_notes.csv.gz?response-content-disposition=attachment&AWSAccessKeyId=AKIASSGURO7AU2A7QZOX&Signature=Iiguc1G3NIUFrEO9Y%2FbPWABWXX4%3D&Expires=1743375413 (Caused by SSLError(SSLCertVerificationError(1, ‘[SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed: unable to get local issuer certificate (_ssl.c:1129)’)))
The above exception was the direct cause of the following exception:
Traceback (most recent call last):
File “C:\Users\DELL\AppData\Roaming\Anki2\addons21\1322529746\gui\operations\deck_installation.py”, line 173, in _download_and_install_decks_inner
_download_and_install_single_deck(
File “C:\Users\DELL\AppData\Roaming\Anki2\addons21\1322529746\gui\operations\deck_installation.py”, line 202, in _download_and_install_single_deck
notes_data: List[NoteInfo] = AnkiHubClient().download_deck(
File “C:\Users\DELL\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py”, line 673, in download_deck
s3_response_content = self._download_with_progress_cb(
File “C:\Users\DELL\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py”, line 703, in _download_with_progress_cb
with self._send_request(
File “C:\Users\DELL\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py”, line 243, in _send_request
return self._send_request_with_retry(
File “C:\Users\DELL\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py”, line 292, in _send_request_with_retry
raise AnkiHubRequestException(e) from e
1322529746.ankihub_client.ankihub_client.AnkiHubRequestException: AnkiHub request exception: HTTPSConnectionPool(host=‘ankihub.s3.amazonaws.com’, port=443): Max retries exceeded with url: /deck_e77aedfe-a636-40e2-8169-2fce2673187e_notes.csv.gz?response-content-disposition=attachment&AWSAccessKeyId=AKIASSGURO7AU2A7QZOX&Signature=Iiguc1G3NIUFrEO9Y%2FbPWABWXX4%3D&Expires=1743375413 (Caused by SSLError(SSLCertVerificationError(1, ‘[SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed: unable to get local issuer certificate (_ssl.c:1129)’)))
The above exception was the direct cause of the following exception:
Traceback (most recent call last):
File “aqt.taskman”, line 144, in _on_closures_pending
File “C:\Users\DELL\AppData\Roaming\Anki2\addons21\1322529746\gui\auto_sync.py”, line 99, in sync_with_ankiweb
future.result()
File “concurrent.futures._base”, line 439, in result
File “concurrent.futures._base”, line 391, in __get_result
File “C:\Users\DELL\AppData\Roaming\Anki2\addons21\1322529746\gui\operations\utils.py”, line 39, in wrapper
return func(*args, **kwargs)
File “C:\Users\DELL\AppData\Roaming\Anki2\addons21\1322529746\gui\operations\ankihub_sync.py”, line 120, in _on_new_deck_subscriptions_done
future.result()
File “concurrent.futures._base”, line 439, in result
File “concurrent.futures._base”, line 391, in __get_result
File “C:\Users\DELL\AppData\Roaming\Anki2\addons21\1322529746\gui\operations\utils.py”, line 39, in wrapper
return func(*args, **kwargs)
File “C:\Users\DELL\AppData\Roaming\Anki2\addons21\1322529746\gui\operations\deck_installation.py”, line 90, in _on_install_done
import_results: List[AnkiHubImportResult] = future.result()
File “concurrent.futures._base”, line 439, in result
File “concurrent.futures._base”, line 391, in __get_result
File “concurrent.futures.thread”, line 58, in run
File “C:\Users\DELL\AppData\Roaming\Anki2\addons21\1322529746\gui\operations\deck_installation.py”, line 76, in
task=lambda: _download_and_install_decks_inner(
File “C:\Users\DELL\AppData\Roaming\Anki2\addons21\1322529746\gui\operations\deck_installation.py”, line 192, in _download_and_install_decks_inner
raise exceptions[0]
1322529746.gui.exceptions.DeckDownloadAndInstallError: Error while downloading and installing deck e77aedfe-a636-40e2-8169-2fce2673187e: AnkiHub request exception: HTTPSConnectionPool(host=‘ankihub.s3.amazonaws.com’, port=443): Max retries exceeded with url: /deck_e77aedfe-a636-40e2-8169-2fce2673187e_notes.csv.gz?response-content-disposition=attachment&AWSAccessKeyId=AKIASSGURO7AU2A7QZOX&Signature=Iiguc1G3NIUFrEO9Y%2FbPWABWXX4%3D&Expires=1743375413 (Caused by SSLError(SSLCertVerificationError(1, ‘[SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed: unable to get local issuer certificate (_ssl.c:1129)’)))
Hello,
Please try this fix: Trouble logging into AnkiHub - #14 by abdo.nh
Hello, this did not work. Any other fix?
I am signed into AnkiHub on the application btw, just that I cannot install the Anking deck. When I try installing, this add-on error keeps popping up.
Can you copy paste the error? Is it the same one?