**Before the error happened, I was installing/syncing my newly subscribed Anking USMLE Step deck. Before this I had a problem which did not let me login to AnkiHub through the desktop app. I contacted support and they suggested a fix that was posted here in Oct 2024, installing some Certificate after going through “connection is secure” options. That got fixed. However, next it kept saying “sync cancelled”. I created a throwaway deck as proposed here in another post I saw. That got fixed too but now when I go to install the deck, its giving me this error
[Replace this text.]
Error message (don't change this)
Anki 25.02.4 (a5c33ad0) (ao)
Python 3.9.18 Qt 6.6.2 PyQt 6.6.1
Platform: Windows-10-10.0.19045
Traceback (most recent call last):
File "C:\Users\maaz\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 286, in _send_request_with_retry
return send_with_retry()
File "C:\Users\maaz\AppData\Roaming\Anki2\addons21\1322529746\lib\tenacity\__init__.py", line 289, in wrapped_f
return self(f, *args, **kw)
File "C:\Users\maaz\AppData\Roaming\Anki2\addons21\1322529746\lib\tenacity\__init__.py", line 379, in __call__
do = self.iter(retry_state=retry_state)
File "C:\Users\maaz\AppData\Roaming\Anki2\addons21\1322529746\lib\tenacity\__init__.py", line 326, in iter
raise retry_exc from fut.exception()
tenacity.RetryError: RetryError[<Future at 0x1ab35f7a850 state=finished raised SSLError>]
During handling of the above exception, another exception occurred:
Traceback (most recent call last):
File "C:\Users\maaz\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 290, in _send_request_with_retry
response = last_attempt.result()
File "concurrent.futures._base", line 439, in result
File "concurrent.futures._base", line 391, in __get_result
File "C:\Users\maaz\AppData\Roaming\Anki2\addons21\1322529746\lib\tenacity\__init__.py", line 382, in __call__
result = fn(*args, **kwargs)
File "C:\Users\maaz\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 281, in send_with_retry
return self.thread_local_session.get().send(
File "requests.sessions", line 703, in send
File "requests.adapters", line 698, in send
requests.exceptions.SSLError: HTTPSConnectionPool(host='ankihub.s3.amazonaws.com', port=443): Max retries exceeded with url: /deck_2fb041b2-1c29-4a81-a51a-31ee822984c8_notes.csv.gz?response-content-disposition=attachment&AWSAccessKeyId=AKIASSGURO7AU2A7QZOX&Signature=LHOpaHdHbZBa9ckY6gRKjDNSmHE%3D&Expires=1745593943 (Caused by SSLError(SSLCertVerificationError(1, '[SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed: unable to get local issuer certificate (_ssl.c:1129)')))
The above exception was the direct cause of the following exception:
Traceback (most recent call last):
File "C:\Users\maaz\AppData\Roaming\Anki2\addons21\1322529746\gui\operations\deck_installation.py", line 173, in _download_and_install_decks_inner
_download_and_install_single_deck(
File "C:\Users\maaz\AppData\Roaming\Anki2\addons21\1322529746\gui\operations\deck_installation.py", line 202, in _download_and_install_single_deck
notes_data: List[NoteInfo] = AnkiHubClient().download_deck(
File "C:\Users\maaz\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 673, in download_deck
s3_response_content = self._download_with_progress_cb(
File "C:\Users\maaz\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 703, in _download_with_progress_cb
with self._send_request(
File "C:\Users\maaz\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 243, in _send_request
return self._send_request_with_retry(
File "C:\Users\maaz\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 292, in _send_request_with_retry
raise AnkiHubRequestException(e) from e
1322529746.ankihub_client.ankihub_client.AnkiHubRequestException: AnkiHub request exception: HTTPSConnectionPool(host='ankihub.s3.amazonaws.com', port=443): Max retries exceeded with url: /deck_2fb041b2-1c29-4a81-a51a-31ee822984c8_notes.csv.gz?response-content-disposition=attachment&AWSAccessKeyId=AKIASSGURO7AU2A7QZOX&Signature=LHOpaHdHbZBa9ckY6gRKjDNSmHE%3D&Expires=1745593943 (Caused by SSLError(SSLCertVerificationError(1, '[SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed: unable to get local issuer certificate (_ssl.c:1129)')))
The above exception was the direct cause of the following exception:
Traceback (most recent call last):
File "aqt.taskman", line 144, in _on_closures_pending
File "C:\Users\maaz\AppData\Roaming\Anki2\addons21\1322529746\gui\auto_sync.py", line 99, in sync_with_ankiweb
future.result()
File "concurrent.futures._base", line 439, in result
File "concurrent.futures._base", line 391, in __get_result
File "C:\Users\maaz\AppData\Roaming\Anki2\addons21\1322529746\gui\operations\utils.py", line 39, in wrapper
return func(*args, **kwargs)
File "C:\Users\maaz\AppData\Roaming\Anki2\addons21\1322529746\gui\operations\ankihub_sync.py", line 120, in _on_new_deck_subscriptions_done
future.result()
File "concurrent.futures._base", line 439, in result
File "concurrent.futures._base", line 391, in __get_result
File "C:\Users\maaz\AppData\Roaming\Anki2\addons21\1322529746\gui\operations\utils.py", line 39, in wrapper
return func(*args, **kwargs)
File "C:\Users\maaz\AppData\Roaming\Anki2\addons21\1322529746\gui\operations\deck_installation.py", line 90, in _on_install_done
import_results: List[AnkiHubImportResult] = future.result()
File "concurrent.futures._base", line 439, in result
File "concurrent.futures._base", line 391, in __get_result
File "concurrent.futures.thread", line 58, in run
File "C:\Users\maaz\AppData\Roaming\Anki2\addons21\1322529746\gui\operations\deck_installation.py", line 76, in <lambda>
task=lambda: _download_and_install_decks_inner(
File "C:\Users\maaz\AppData\Roaming\Anki2\addons21\1322529746\gui\operations\deck_installation.py", line 192, in _download_and_install_decks_inner
raise exceptions[0]
1322529746.gui.exceptions.DeckDownloadAndInstallError: Error while downloading and installing deck 2fb041b2-1c29-4a81-a51a-31ee822984c8: AnkiHub request exception: HTTPSConnectionPool(host='ankihub.s3.amazonaws.com', port=443): Max retries exceeded with url: /deck_2fb041b2-1c29-4a81-a51a-31ee822984c8_notes.csv.gz?response-content-disposition=attachment&AWSAccessKeyId=AKIASSGURO7AU2A7QZOX&Signature=LHOpaHdHbZBa9ckY6gRKjDNSmHE%3D&Expires=1745593943 (Caused by SSLError(SSLCertVerificationError(1, '[SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed: unable to get local issuer certificate (_ssl.c:1129)')))
