Anking Overhaul step 1 and 2 just bought not working

i have no idea why my sync retrieves no cards , its all empty and reads Congratulations! You have finished this deck for now! I just bought anking step 1 n 2 overhaul?

Error message (don't change this)
Anki 2.1.66 (70506aeb) Python 3.9.15 Qt 5.15.2 PyQt 5.15.5
Platform: Windows-10-10.0.19045
Flags: frz=True ao=True sv=3
Add-ons, last update check: 2023-11-12 22:02:57

Traceback (most recent call last):

  File "C:\Users\wisetech services\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 239, in _send_request_with_retry
    response = self._send_request_with_retry_inner(request, stream=stream)

  File "C:\Users\wisetech services\AppData\Roaming\Anki2\addons21\1322529746\lib\tenacity\__init__.py", line 289, in wrapped_f
    return self(f, *args, **kw)

  File "C:\Users\wisetech services\AppData\Roaming\Anki2\addons21\1322529746\lib\tenacity\__init__.py", line 379, in __call__
    do = self.iter(retry_state=retry_state)

  File "C:\Users\wisetech services\AppData\Roaming\Anki2\addons21\1322529746\lib\tenacity\__init__.py", line 326, in iter
    raise retry_exc from fut.exception()

tenacity.RetryError: RetryError[<Future at 0x1e1463acb80 state=finished raised ConnectionError>]


During handling of the above exception, another exception occurred:


Traceback (most recent call last):

  File "C:\Users\wisetech services\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 245, in _send_request_with_retry
    response = last_attempt.result()

  File "concurrent.futures._base", line 439, in result

  File "concurrent.futures._base", line 391, in __get_result

  File "C:\Users\wisetech services\AppData\Roaming\Anki2\addons21\1322529746\lib\tenacity\__init__.py", line 382, in __call__
    result = fn(*args, **kwargs)

  File "C:\Users\wisetech services\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 260, in _send_request_with_retry_inner
    response = session.send(request, stream=stream)

  File "requests.sessions", line 703, in send

  File "requests.adapters", line 519, in send

requests.exceptions.ConnectionError: HTTPSConnectionPool(host='app.ankihub.net', port=443): Max retries exceeded with url: /api/decks/subscriptions/ (Caused by NameResolutionError("<urllib3.connection.HTTPSConnection object at 0x000001E146382130>: Failed to resolve 'app.ankihub.net' ([Errno 11001] getaddrinfo failed)"))


The above exception was the direct cause of the following exception:


Traceback (most recent call last):

  File "aqt.progress", line 118, in handler

  File "aqt.main", line 217, in on_window_init

  File "aqt.main", line 264, in setupProfileAfterWebviewsLoaded

  File "aqt.main", line 316, in setupProfile

  File "aqt.main", line 504, in loadProfile

  File "aqt.main", line 1039, in maybe_auto_sync_on_open_close

  File "decorator", line 232, in fun

  File "anki.hooks", line 89, in decorator_wrapper

  File "anki.hooks", line 86, in repl

  File "C:\Users\wisetech services\AppData\Roaming\Anki2\addons21\1322529746\gui\auto_sync.py", line 83, in _on_ankiweb_sync
    sync_with_ankiweb(future_with_exception(e))

  File "C:\Users\wisetech services\AppData\Roaming\Anki2\addons21\1322529746\gui\auto_sync.py", line 74, in sync_with_ankiweb
    future.result()

  File "concurrent.futures._base", line 439, in result

  File "concurrent.futures._base", line 391, in __get_result

  File "C:\Users\wisetech services\AppData\Roaming\Anki2\addons21\1322529746\gui\auto_sync.py", line 80, in _on_ankiweb_sync
    _maybe_sync_with_ankihub(on_done=sync_with_ankiweb)

  File "C:\Users\wisetech services\AppData\Roaming\Anki2\addons21\1322529746\gui\auto_sync.py", line 100, in _maybe_sync_with_ankihub
    sync_with_ankihub(on_done=on_done)

  File "C:\Users\wisetech services\AppData\Roaming\Anki2\addons21\1322529746\gui\operations\ankihub_sync.py", line 77, in sync_with_ankihub
    on_done(future_with_exception(e))

  File "C:\Users\wisetech services\AppData\Roaming\Anki2\addons21\1322529746\gui\auto_sync.py", line 74, in sync_with_ankiweb
    future.result()

  File "concurrent.futures._base", line 439, in result

  File "concurrent.futures._base", line 391, in __get_result

  File "C:\Users\wisetech services\AppData\Roaming\Anki2\addons21\1322529746\gui\operations\ankihub_sync.py", line 65, in sync_with_ankihub
    subscribed_decks = client.get_deck_subscriptions()

  File "C:\Users\wisetech services\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 577, in get_deck_subscriptions
    response = self._send_request("GET", API.ANKIHUB, "/decks/subscriptions/")

  File "C:\Users\wisetech services\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 225, in _send_request
    response = self._send_request_with_retry(prepped, stream=stream)

  File "C:\Users\wisetech services\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 247, in _send_request_with_retry
    raise AnkiHubRequestException(e) from e

1322529746.ankihub_client.ankihub_client.AnkiHubRequestException: AnkiHub request exception: HTTPSConnectionPool(host='app.ankihub.net', port=443): Max retries exceeded with url: /api/decks/subscriptions/ (Caused by NameResolutionError("<urllib3.connection.HTTPSConnection object at 0x000001E146382130>: Failed to resolve 'app.ankihub.net' ([Errno 11001] getaddrinfo failed)"))

Sentry link (for developers)

Have you unsuspended any cards? Can you go to browse โ†’ on the left go to tags โ†’ find AK_Step1_V12 and see if you have any cards after clicking that tag?

I do but why arent they showing up on the main page with subdecks

Subdecks are no longer apart of V12, you can see the rationale here Notion โ€“ The all-in-one workspace for your notes, tasks, wikis, and databases.

You can use tags to sort out the information and further use custom decks to filter out things if you would like

A tutorial below for custom studies if you would like

they are all in yellow and so i assume they are suspended ? how do I unsuspend them so they can be studied? sorry I am new to this.

Yes, yellow is suspended.

To unsuspend, right click โ†’ toggle suspend (or go to notes โ†’ toggle suspend) depending on what Anki version you have

Then you will see the card in the main screen in blue

Since you are new, I highly recommend this playlist. I started off not knowing anything about Anki and just binge watched AnKing videos and you will start picking things up quick!

Thank you so much! one last thing do I have to do this for all individual cards? there is no way to unsuspend them in bulk?

There is a way to do it in bulk!

CleanShot 2023-11-12 at 23.11.34 ยท CleanShot Cloud

Let us know if you need anything else!

Thank you so much!