Wondering if anyone can help me?
I am trying to log in to my AnkiHub on Anki and it says “Oh no an Anki Hub add on error has occured”. I am using a 6 year old MacBookAir if that helps. Thank you so much
Anki 24.04.1 (ccd9ca1a) (ao)
Python 3.9.18 Qt 5.14.2 PyQt 5.14.1
Platform: macOS-10.13.6-x86_64-i386-64bit
Traceback (most recent call last):
File “/Users/victoriapollack/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py”, line 247, in _send_request_with_retry
response = self._send_request_with_retry_inner(
File “/Users/victoriapollack/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/init.py”, line 289, in wrapped_f
return self(f, *args, **kw)
File “/Users/victoriapollack/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/init.py”, line 379, in call
do = self.iter(retry_state=retry_state)
File “/Users/victoriapollack/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/init.py”, line 326, in iter
raise retry_exc from fut.exception()
tenacity.RetryError: RetryError[<Future at 0x12c238ee0 state=finished raised SSLError>]
During handling of the above exception, another exception occurred:
Traceback (most recent call last):
File “/Users/victoriapollack/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py”, line 255, in _send_request_with_retry
response = last_attempt.result()
File “concurrent.futures._base”, line 439, in result
File “concurrent.futures._base”, line 391, in __get_result
File “/Users/victoriapollack/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/init.py”, line 382, in call
result = fn(*args, **kwargs)
File “/Users/victoriapollack/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py”, line 270, in _send_request_with_retry_inner
response = session.send(request, stream=stream, timeout=timeout)
File “requests.sessions”, line 703, in send
File “requests.adapters”, line 517, in send
requests.exceptions.SSLError: HTTPSConnectionPool(host=‘app.ankihub.net’, port=443): Max retries exceeded with url: /api/login/ (Caused by SSLError(SSLCertVerificationError(1, ‘[SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed: unable to get local issuer certificate (_ssl.c:1129)’)))
The above exception was the direct cause of the following exception:
Traceback (most recent call last):
File “/Users/victoriapollack/Library/Application Support/Anki2/addons21/1322529746/gui/menu.py”, line 186, in login
token = ankihub_client.login(credentials=credentials)
File “/Users/victoriapollack/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py”, line 276, in login
response = self._send_request(“POST”, API.ANKIHUB, “/login/”, json=credentials)
File “/Users/victoriapollack/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py”, line 229, in _send_request
response = self._send_request_with_retry(
File “/Users/victoriapollack/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py”, line 257, in _send_request_with_retry
raise AnkiHubRequestException(e) from e
1322529746.ankihub_client.ankihub_client.AnkiHubRequestException: AnkiHub request exception: HTTPSConnectionPool(host=‘app.ankihub.net’, port=443): Max retries exceeded with url: /api/login/ (Caused by SSLError(SSLCertVerificationError(1, ‘[SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed: unable to get local issuer certificate (_ssl.c:1129)’)))
Error message (don't change this)
Anki 24.04.1 (ccd9ca1a) (ao)
Python 3.9.18 Qt 5.14.2 PyQt 5.14.1
Platform: macOS-10.13.6-x86_64-i386-64bit
Traceback (most recent call last):
File "/Users/victoriapollack/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 247, in _send_request_with_retry
response = self._send_request_with_retry_inner(
File "/Users/victoriapollack/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/__init__.py", line 289, in wrapped_f
return self(f, *args, **kw)
File "/Users/victoriapollack/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/__init__.py", line 379, in __call__
do = self.iter(retry_state=retry_state)
File "/Users/victoriapollack/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/__init__.py", line 326, in iter
raise retry_exc from fut.exception()
tenacity.RetryError: RetryError[<Future at 0x12de2aa00 state=finished raised SSLError>]
During handling of the above exception, another exception occurred:
Traceback (most recent call last):
File "/Users/victoriapollack/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 255, in _send_request_with_retry
response = last_attempt.result()
File "concurrent.futures._base", line 439, in result
File "concurrent.futures._base", line 391, in __get_result
File "/Users/victoriapollack/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/__init__.py", line 382, in __call__
result = fn(*args, **kwargs)
File "/Users/victoriapollack/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 270, in _send_request_with_retry_inner
response = session.send(request, stream=stream, timeout=timeout)
File "requests.sessions", line 703, in send
File "requests.adapters", line 517, in send
requests.exceptions.SSLError: HTTPSConnectionPool(host='app.ankihub.net', port=443): Max retries exceeded with url: /api/login/ (Caused by SSLError(SSLCertVerificationError(1, '[SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed: unable to get local issuer certificate (_ssl.c:1129)')))
The above exception was the direct cause of the following exception:
Traceback (most recent call last):
File "/Users/victoriapollack/Library/Application Support/Anki2/addons21/1322529746/gui/menu.py", line 186, in login
token = ankihub_client.login(credentials=credentials)
File "/Users/victoriapollack/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 276, in login
response = self._send_request("POST", API.ANKIHUB, "/login/", json=credentials)
File "/Users/victoriapollack/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 229, in _send_request
response = self._send_request_with_retry(
File "/Users/victoriapollack/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 257, in _send_request_with_retry
raise AnkiHubRequestException(e) from e
1322529746.ankihub_client.ankihub_client.AnkiHubRequestException: AnkiHub request exception: HTTPSConnectionPool(host='app.ankihub.net', port=443): Max retries exceeded with url: /api/login/ (Caused by SSLError(SSLCertVerificationError(1, '[SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed: unable to get local issuer certificate (_ssl.c:1129)')))