Can u help solving this

Before the error happened, I was…
[Replace this text.]

every time i try to sync using ankihub it show me this error

Error message (don't change this)
Anki 25.02.7 (1b882285)  (ao)
Python 3.9.18 Qt 6.6.2 PyQt 6.6.1
Platform: Windows-10-10.0.19045

Traceback (most recent call last):

  File "C:\Users\qutaiba manasrah\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 286, in _send_request_with_retry
    return send_with_retry()

  File "C:\Users\qutaiba manasrah\AppData\Roaming\Anki2\addons21\1322529746\lib\tenacity\__init__.py", line 289, in wrapped_f
    return self(f, *args, **kw)

  File "C:\Users\qutaiba manasrah\AppData\Roaming\Anki2\addons21\1322529746\lib\tenacity\__init__.py", line 379, in __call__
    do = self.iter(retry_state=retry_state)

  File "C:\Users\qutaiba manasrah\AppData\Roaming\Anki2\addons21\1322529746\lib\tenacity\__init__.py", line 326, in iter
    raise retry_exc from fut.exception()

tenacity.RetryError: RetryError[<Future at 0x19d641af7f0 state=finished raised SSLError>]


During handling of the above exception, another exception occurred:


Traceback (most recent call last):

  File "C:\Users\qutaiba manasrah\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 290, in _send_request_with_retry
    response = last_attempt.result()

  File "concurrent.futures._base", line 439, in result

  File "concurrent.futures._base", line 391, in __get_result

  File "C:\Users\qutaiba manasrah\AppData\Roaming\Anki2\addons21\1322529746\lib\tenacity\__init__.py", line 382, in __call__
    result = fn(*args, **kwargs)

  File "C:\Users\qutaiba manasrah\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 281, in send_with_retry
    return self.thread_local_session.get().send(

  File "requests.sessions", line 703, in send

  File "requests.adapters", line 698, in send

requests.exceptions.SSLError: HTTPSConnectionPool(host='ankihub.s3.amazonaws.com', port=443): Max retries exceeded with url: /ankihub_addon_logs_mrqutaiba99%40gmail.com_1750870247.log?AWSAccessKeyId=AKIASSGURO7AU2A7QZOX&Signature=iQf5Qtj7vyvDweG6k3UiSIfJN2Q%3D&Expires=1750870428 (Caused by SSLError(SSLCertVerificationError(1, '[SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed: unable to get local issuer certificate (_ssl.c:1129)')))


The above exception was the direct cause of the following exception:


Traceback (most recent call last):

  File "concurrent.futures.thread", line 58, in run

  File "aqt.operations", line 243, in wrapped_op

  File "C:\Users\qutaiba manasrah\AppData\Roaming\Anki2\addons21\1322529746\gui\errors.py", line 112, in <lambda>
    op=lambda _: _upload_logs(key),

  File "C:\Users\qutaiba manasrah\AppData\Roaming\Anki2\addons21\1322529746\gui\errors.py", line 628, in _upload_logs
    client.upload_logs(

  File "C:\Users\qutaiba manasrah\AppData\Roaming\Anki2\addons21\1322529746\addon_ankihub_client.py", line 84, in upload_logs
    s3_response = self._send_request(

  File "C:\Users\qutaiba manasrah\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 243, in _send_request
    return self._send_request_with_retry(

  File "C:\Users\qutaiba manasrah\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 292, in _send_request_with_retry
    raise AnkiHubRequestException(e) from e

1322529746.ankihub_client.ankihub_client.AnkiHubRequestException: AnkiHub request exception: HTTPSConnectionPool(host='ankihub.s3.amazonaws.com', port=443): Max retries exceeded with url: /ankihub_addon_logs_mrqutaiba99%40gmail.com_1750870247.log?AWSAccessKeyId=AKIASSGURO7AU2A7QZOX&Signature=iQf5Qtj7vyvDweG6k3UiSIfJN2Q%3D&Expires=1750870428 (Caused by SSLError(SSLCertVerificationError(1, '[SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed: unable to get local issuer certificate (_ssl.c:1129)')))

Sentry link (for developers)

Hello,

Please try this fix: Trouble logging into AnkiHub - #14 by abdo.nh

unfortunately it didnt work

  • Did you install the latest Windows Updates?
  • Check proxy settings: https://www.youtube.com/watch?v=t-xZZlN-zBg
  • Can you try with a different network temporarily if available just to narrow down the source of the issue?

The upcoming Anki release will most likely solve this issue if nothing else works for you.

i tried what u wrote , still the same problem , when the upcoming update is excepted to arrive?

is there a solution to start from scratch, im starting a new start and needs a clean fresh start, no previous cards or work is required- other than deleting or uninstalling the app cause i tried it already

I think will be released in a few weeks. There’s already a beta here that you can try: New online installer/launcher - Beta Testing - Anki Forums