Can't install V12 Deck

Before the error happened, I was…
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Error message (don't change this)
Anki 2.1.65 (aa9a734f) Python 3.9.15 Qt 6.4.3 PyQt 6.4.0
Platform: Windows-10-10.0.19045
Flags: frz=True ao=True sv=2
Add-ons, last update check: 2023-07-21 08:52:28

Traceback (most recent call last):

  File "aqt.taskman", line 122, in _on_closures_pending

  File "aqt.taskman", line 71, in <lambda>

  File "aqt.taskman", line 90, in wrapped_done

  File "C:\Users\User\AppData\Roaming\Anki2\addons21\1322529746\gui\operations\", line 39, in on_install_done

  File "C:\Users\User\AppData\Roaming\Anki2\addons21\1322529746\gui\operations\", line 17, in on_new_deck_subscriptions_done

  File "C:\Users\User\AppData\Roaming\Anki2\addons21\1322529746\", line 74, in sync_with_ankiweb

  File "concurrent.futures._base", line 439, in result

  File "concurrent.futures._base", line 391, in __get_result

  File "C:\Users\User\AppData\Roaming\Anki2\addons21\1322529746\gui\operations\", line 37, in on_install_done
    import_results: List[AnkiHubImportResult] = future.result()

  File "concurrent.futures._base", line 439, in result

  File "concurrent.futures._base", line 391, in __get_result

  File "concurrent.futures.thread", line 58, in run

  File "C:\Users\User\AppData\Roaming\Anki2\addons21\1322529746\gui\operations\", line 85, in <lambda>
    task=lambda: _download_and_install_decks_inner(ankihub_dids),

  File "C:\Users\User\AppData\Roaming\Anki2\addons21\1322529746\gui\operations\", line 114, in _download_and_install_decks_inner
    raise exceptions[0]

1322529746.gui.exceptions.DeckDownloadAndInstallError: Error while downloading and installing deck e77aedfe-a636-40e2-8169-2fce2673187e: 1 template required

Sentry link (for developers)

Can you please provide more information on what you did before this occurred?

Please note we are recommending version 2.1.64 as this is the most stable Anki version we have tested.

the addon was not launching correctly so i reinstalled the addon and this popped up

Can you try closing out of anki completely and relaunching?

If that doesn’t solve it then try restarting your laptop/computer.

If not then delete the addon and reinstall, if it still persists then please try downgrading to Anki version 2.1.64 as this is the version we are recommending

i did all of that as well as deleted anki and reinstalled again still hasn’t worked

Is this still persisting with version 2.1.64 QT5? You can check what version you are running by going to top left → Anki → about (version 2.1.64 QT5 is more stable)

i was using 2.1.64 QT6, but QT5 does not even launch for me now

Alright, I will notify the developers of your issue.

Please note that we will get back to you when we have a solution to your issue.

Thank you for your patience! :slightly_smiling_face:

1 Like