Can't sync, error keeps showing up

Before the error happened, I wasโ€ฆ
Trying to sync

Error message (don't change this)
Anki 23.12.1 (1a1d4d54)  (ao)
Python 3.9.15 Qt 6.6.1 PyQt 6.6.1
Platform: Windows-10-10.0.19045

Traceback (most recent call last):

  File "C:\Users\Hex\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 239, in _send_request_with_retry
    response = self._send_request_with_retry_inner(request, stream=stream)

  File "C:\Users\Hex\AppData\Roaming\Anki2\addons21\1322529746\lib\tenacity\__init__.py", line 289, in wrapped_f
    return self(f, *args, **kw)

  File "C:\Users\Hex\AppData\Roaming\Anki2\addons21\1322529746\lib\tenacity\__init__.py", line 379, in __call__
    do = self.iter(retry_state=retry_state)

  File "C:\Users\Hex\AppData\Roaming\Anki2\addons21\1322529746\lib\tenacity\__init__.py", line 326, in iter
    raise retry_exc from fut.exception()

tenacity.RetryError: RetryError[<Future at 0x1d522b58ca0 state=finished raised ConnectionError>]


During handling of the above exception, another exception occurred:


Traceback (most recent call last):

  File "C:\Users\Hex\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 245, in _send_request_with_retry
    response = last_attempt.result()

  File "concurrent.futures._base", line 439, in result

  File "concurrent.futures._base", line 391, in __get_result

  File "C:\Users\Hex\AppData\Roaming\Anki2\addons21\1322529746\lib\tenacity\__init__.py", line 382, in __call__
    result = fn(*args, **kwargs)

  File "C:\Users\Hex\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 260, in _send_request_with_retry_inner
    response = session.send(request, stream=stream)

  File "requests.sessions", line 703, in send

  File "requests.adapters", line 519, in send

requests.exceptions.ConnectionError: HTTPSConnectionPool(host='app.ankihub.net', port=443): Max retries exceeded with url: /api/users/card-review-data/ (Caused by NewConnectionError('<urllib3.connection.HTTPSConnection object at 0x000001D522E2FAC0>: Failed to establish a new connection: [WinError 10060] A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond'))


The above exception was the direct cause of the following exception:


Traceback (most recent call last):

  File "aqt.taskman", line 142, in _on_closures_pending

  File "aqt.taskman", line 86, in <lambda>

  File "aqt.taskman", line 106, in wrapped_done

  File "C:\Users\Hex\AppData\Roaming\Anki2\addons21\1322529746\gui\operations\ankihub_sync.py", line 51, in on_sync_done
    send_review_data()

  File "C:\Users\Hex\AppData\Roaming\Anki2\addons21\1322529746\main\review_data.py", line 48, in send_review_data
    client.send_card_review_data(card_review_data)

  File "C:\Users\Hex\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 1133, in send_card_review_data
    response = self._send_request(

  File "C:\Users\Hex\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 225, in _send_request
    response = self._send_request_with_retry(prepped, stream=stream)

  File "C:\Users\Hex\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 247, in _send_request_with_retry
    raise AnkiHubRequestException(e) from e

1322529746.ankihub_client.ankihub_client.AnkiHubRequestException: AnkiHub request exception: HTTPSConnectionPool(host='app.ankihub.net', port=443): Max retries exceeded with url: /api/users/card-review-data/ (Caused by NewConnectionError('<urllib3.connection.HTTPSConnection object at 0x000001D522E2FAC0>: Failed to establish a new connection: [WinError 10060] A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond'))

Sentry link (for developers)

This should be a temporary network issue. Check your proxy settings if the issue persists: Ankihub add-on error on sync and opening - #2 by abdo.nh

If you have access to another network, itโ€™s worth trying that to see whether this is a network-specific issue.