Can't sync

🐛 Bug
1

I can’t sync my anki on my labtop and use it on my phone now. When I try to sync on my labtop it says an ankihub error has occured.

Error message (don't change this) 
Anki 2.1.65 (aa9a734f) Python 3.9.15 Qt 6.5.0 PyQt 6.5.0
Platform: macOS-12.5.1-arm64-arm-64bit
Flags: frz=True ao=True sv=3
Add-ons, last update check: 2024-07-30 21:59:56

Traceback (most recent call last):

  File "aqt.webview", line 46, in cmd

  File "aqt.webview", line 153, in _onCmd

  File "aqt.webview", line 662, in _onBridgeCmd

  File "decorator", line 232, in fun

  File "anki.hooks", line 89, in decorator_wrapper

  File "anki.hooks", line 86, in repl

  File "/Users/tommyjohn/Library/Application Support/Anki2/addons21/907028815/__init__.py", line 623, in myLinkHandler
    return _old(self, url)

  File "aqt.toolbar", line 411, in _linkHandler

  File "aqt.toolbar", line 435, in _syncLinkHandler

  File "aqt.main", line 1012, in on_sync_button_clicked

  File "decorator", line 232, in fun

  File "anki.hooks", line 89, in decorator_wrapper

  File "anki.hooks", line 86, in repl

  File "/Users/tommyjohn/Library/Application Support/Anki2/addons21/1322529746/gui/auto_sync.py", line 83, in _on_ankiweb_sync
    sync_with_ankiweb(future_with_exception(e))

  File "/Users/tommyjohn/Library/Application Support/Anki2/addons21/1322529746/gui/auto_sync.py", line 74, in sync_with_ankiweb
    future.result()

  File "concurrent.futures._base", line 439, in result

  File "concurrent.futures._base", line 391, in __get_result

  File "/Users/tommyjohn/Library/Application Support/Anki2/addons21/1322529746/gui/auto_sync.py", line 80, in _on_ankiweb_sync
    _maybe_sync_with_ankihub(on_done=sync_with_ankiweb)

  File "/Users/tommyjohn/Library/Application Support/Anki2/addons21/1322529746/gui/auto_sync.py", line 100, in _maybe_sync_with_ankihub
    sync_with_ankihub(on_done=on_done)

  File "/Users/tommyjohn/Library/Application Support/Anki2/addons21/1322529746/gui/operations/ankihub_sync.py", line 61, in sync_with_ankihub
    on_done(future_with_exception(e))

  File "/Users/tommyjohn/Library/Application Support/Anki2/addons21/1322529746/gui/auto_sync.py", line 74, in sync_with_ankiweb
    future.result()

  File "concurrent.futures._base", line 439, in result

  File "concurrent.futures._base", line 391, in __get_result

  File "/Users/tommyjohn/Library/Application Support/Anki2/addons21/1322529746/gui/operations/ankihub_sync.py", line 49, in sync_with_ankihub
    subscribed_decks = client.get_deck_subscriptions()

  File "/Users/tommyjohn/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 547, in get_deck_subscriptions
    raise AnkiHubHTTPError(response)

1322529746.ankihub_client.ankihub_client.AnkiHubHTTPError: AnkiHub request error: 406 Not Acceptable

Sentry link (for developers)

2

Hello,

Please update your AnkiHub addon and get the latest Anki version here: https://apps.ankiweb.net/

3

I am noticing that my account is not synced because there are tagged cards that are missing in the browse. I updated my anking addon and downloaded the new version of anki then clicked sync and 1700 random cards were added to my new. I then after looking online found a backup to before I did that essentailly reversing that. Now my sync button is red and I am still able to find cards in their correct tagged location for example in the Step 1 V12 deck under the Sketchy Pharm deck under a certain video tag there are no cards. How do I fix this

4

Please try resetting your local changes. To do this:

Go to browse in your Anki → at the top click on the ankihub addon tab → press reset all local changes

This will restore everything to what AnkiHub has unless you have specifically protected those fields