Error message

[kobeperez2919]

Error
An error occurred. Please start Anki while holding down the shift key, which will temporarily disable the add-ons you have installed.
If the issue only occurs when add-ons are enabled, please use the Tools > Add-ons menu item to disable some add-ons and restart Anki, repeating until you discover the add-on that is causing the problem.
When you’ve discovered the add-on that is causing the problem, please report the issue to the add-on author.
Debug info:
Anki 2.1.61 (0c1eaf4c) Python 3.9.15 Qt 6.3.2 PyQt 6.3.1
Platform: macOS-14.0-arm64-arm-64bit
Flags: frz=True ao=True sv=3
Add-ons, last update check: 2024-12-28 10:55:03

Caught exception:
Traceback (most recent call last):
File “aqt.webview”, line 46, in cmd
File “aqt.webview”, line 153, in _onCmd
File “aqt.webview”, line 647, in _onBridgeCmd
AttributeError: ‘NoneType’ object has no attribute ‘installEventFilter’

Caught exception:
Traceback (most recent call last):
File “aqt.webview”, line 46, in cmd
File “aqt.webview”, line 153, in _onCmd
File “aqt.webview”, line 647, in _onBridgeCmd
AttributeError: ‘NoneType’ object has no attribute ‘installEventFilter’

[AnkiHub_AI_bot]

Thank you for reaching out! Our moderators have been notified and will assist you shortly. In the meantime, you can get an instant response from me simply by @ mentioning my username`. Alternatively, start a private conversation with me (see screenshot below). If you ask me a question, I will do my best to respond using only verified information found in the official AnkiHub docs and the Anki manual.

You can also find answers to common questions in our FAQ and Docs.

[Brian_BH]

Hello,

It’s quite likely that you may want, or need, to update the version of Anki you’re using as the current version that you are running is quite dated and this can be the source of a number of compatibility issues with various add-ons.

The most current version of Anki (in this case 24.11) can always be downloaded from the Anki website: https://apps.ankiweb.net/

Please let me know if that answers your question, and if there’s anything else I can help with.