Error when syncing

I tried to sync my decks and got this error.

Error message (don't change this)
Anki 2.1.54 (b6a7760c) Python 3.9.7 Qt 5.14.1 PyQt 5.14.1
Platform: Mac 13.3
Flags: frz=True ao=True sv=3
Add-ons, last update check: 2023-05-18 15:10:03

Traceback (most recent call last):

  File "aqt.taskman", line 122, in _on_closures_pending

  File "aqt.taskman", line 71, in <lambda>

  File "aqt.taskman", line 90, in wrapped_done

  File "aqt.sync", line 117, in on_future_done

  File "aqt.main", line 967, in on_collection_sync_finished

  File "aqt.hooks_gen", line 4066, in __call__

  File "/Users/eddie/Library/Application Support/Anki2/addons21/1322529746/auto_sync.py", line 93, in _on_sync_did_finish
    raise auto_sync_state.exception_on_last_ah_sync

  File "/Users/eddie/Library/Application Support/Anki2/addons21/1322529746/auto_sync.py", line 118, in _sync_with_ankihub_and_ankiweb
    _maybe_sync_with_ankihub(is_startup_sync=is_startup_sync)

  File "/Users/eddie/Library/Application Support/Anki2/addons21/1322529746/auto_sync.py", line 147, in _maybe_sync_with_ankihub
    ah_sync.sync_all_decks_and_media()

  File "/Users/eddie/Library/Application Support/Anki2/addons21/1322529746/sync.py", line 43, in sync_all_decks_and_media
    self._sync_all_decks()

  File "/Users/eddie/Library/Application Support/Anki2/addons21/1322529746/sync.py", line 65, in _sync_all_decks
    should_continue = self._sync_deck(ah_did)

  File "/Users/eddie/Library/Application Support/Anki2/addons21/1322529746/sync.py", line 77, in _sync_deck
    result = self._download_updates_for_deck(ankihub_did)

  File "/Users/eddie/Library/Application Support/Anki2/addons21/1322529746/sync.py", line 92, in _download_updates_for_deck
    for chunk in client.get_deck_updates(

  File "/Users/eddie/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 577, in get_deck_updates
    response = self._send_request(

  File "/Users/eddie/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 192, in _send_request
    response = self._send_request_with_retry(prepped, stream=stream)

  File "/Users/eddie/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 206, in _send_request_with_retry
    response = self._send_request_with_retry_inner(request, stream=stream)

  File "/Users/eddie/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/__init__.py", line 289, in wrapped_f
    return self(f, *args, **kw)

  File "/Users/eddie/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/__init__.py", line 379, in __call__
    do = self.iter(retry_state=retry_state)

  File "/Users/eddie/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/__init__.py", line 314, in iter
    return fut.result()

  File "concurrent.futures._base", line 438, in result

  File "concurrent.futures._base", line 390, in __get_result

  File "/Users/eddie/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/__init__.py", line 382, in __call__
    result = fn(*args, **kwargs)

  File "/Users/eddie/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 227, in _send_request_with_retry_inner
    response = session.send(request, stream=stream)

  File "requests.sessions", line 645, in send

  File "requests.adapters", line 417, in send

  File "requests.adapters", line 228, in cert_verify

OSError: Could not find a suitable TLS CA certificate bundle, invalid path: /var/folders/2y/v6s7nd0d7fb8w4tmgtwnlj0r0000gp/T/tmplm1p8xj8cacert.pem

Sentry link (for developers)

Can you try to sync again and see if the error shows up again? Other users also reported this error, but it went away for them after appearing once. I’m interested if this is also the case here.

yes i ve tried to resync a few times now and I keep getting the error message

Can you please check if the media sync is in progress? You can do that by clicking on the AnkiHub in the top bar of the main Anki window and it should say Media: Sync: Idle if it’s not in progress and Media: Sync: Downloading... or Media: Sync: Uploading... otherwise.

Also please try restarting the add-on and see if it works then.

We will work on a fix for this and this information might help.