Error while downloading or creating AnkiHub decks

dakotaje35 · January 25, 2023, 9:31pm

Oh I can promise you, I will be sprinting back to this forum as soon as mine is fixed and/or I figure it out! Best of luck

ajacobs1005 · January 25, 2023, 10:02pm

Well this made me feel a lot better- same issue here.

madisonhale · January 25, 2023, 10:24pm

I am having the same error trying to set a friend of mine up on Anki Hub. It worked perfectly for my other friend and me but that was a few weeks ago and now this error is presenting when all settings are the same. Glad we are in this together and I hope it gets worked out soon.

nauamwil · January 25, 2023, 11:43pm

there was an update just now, but it still doesn’t fix anything

IRjd · January 25, 2023, 11:56pm

just checked, just updated and no fix yet

kmdmd · January 26, 2023, 12:03am

receiving same error message! urg

Error
An error occurred. Please start Anki while holding down the shift key, which will temporarily disable the add-ons you have installed.
If the issue only occurs when add-ons are enabled, please use the Tools > Add-ons menu item to disable some add-ons and restart Anki, repeating until you discover the add-on that is causing the problem.
When you’ve discovered the add-on that is causing the problem, please report the issue to the add-on author.
Debug info:
Anki 2.1.56 (07fd88dd) Python 3.9.15 Qt 6.3.2 PyQt 6.3.1
Platform: macOS-13.1-arm64-arm-64bit
Flags: frz=True ao=True sv=2
Add-ons, last update check: 2023-01-25 18:01:50
Add-ons possibly involved: ⁨AnkiHub⁩

Caught exception:
Traceback (most recent call last):
File “aqt.taskman”, line 122, in _on_closures_pending
File “aqt.taskman”, line 71, in
File “aqt.taskman”, line 90, in wrapped_done
File “/Users//Library/Application Support/Anki2/addons21/1322529746/gui/decks.py”, line 467, in on_download_done
notes_data: List[NoteInfo] = future.result()
File “concurrent.futures._base”, line 439, in result
File “concurrent.futures._base”, line 391, in __get_result
File “concurrent.futures.thread”, line 58, in run
File “/Users//Library/Application Support/Anki2/addons21/1322529746/gui/decks.py”, line 483, in
lambda: AnkiHubClient().download_deck(
File “/Users//Library/Application Support/Anki2/addons21/1322529746/ankihub_client.py”, line 344, in download_deck
s3_response_content = self._download_with_progress_cb(
File “/Users//Library/Application Support/Anki2/addons21/1322529746/ankihub_client.py”, line 373, in _download_with_progress_cb
raise AnkiHubRequestError(response)
1322529746.ankihub_client.AnkiHubRequestError: AnkiHub request error: 403 Forbidden

guardianoftherosary · January 26, 2023, 5:27am

Hey; I’m also having the same issue; do we have a fix yet? Or did it eventually go well for any of you who had this issue before?

josepheid98 · January 26, 2023, 6:03am

I’m also having the same issue. I just downloaded the AnkiHub add on and it’s not allowing me to subscribe to decks.

Roiz · January 26, 2023, 8:02am

I have the same issue on Mac.

JairNaVe17 · January 26, 2023, 10:53am

guillempalausalva · January 26, 2023, 10:55am

Hi, could you paste the rast of the error? The interesitng part is right after the “caught exception”? Or it is the exact same 403 error?

Roiz · January 26, 2023, 11:18am

Error
An error occurred. Please start Anki while holding down the shift key, which will temporarily disable the add-ons you have installed.
If the issue only occurs when add-ons are enabled, please use the Tools > Add-ons menu item to disable some add-ons and restart Anki, repeating until you discover the add-on that is causing the problem.
When you’ve discovered the add-on that is causing the problem, please report the issue to the add-on author.
Debug info:
Anki 2.1.56 (07fd88dd) Python 3.9.15 Qt 6.3.2 PyQt 6.3.1
Platform: macOS-13.1-arm64-arm-64bit
Flags: frz=True ao=True sv=2
Add-ons, last update check: 2023-01-26 12:17:47
Add-ons possibly involved: ⁨AnkiHub⁩

Caught exception:
Traceback (most recent call last):
File “aqt.taskman”, line 122, in _on_closures_pending
File “aqt.taskman”, line 71, in
File “aqt.taskman”, line 90, in wrapped_done
File “/Users/roiz/Library/Application Support/Anki2/addons21/1322529746/gui/decks.py”, line 467, in on_download_done
notes_data: List[NoteInfo] = future.result()
File “concurrent.futures._base”, line 439, in result
File “concurrent.futures._base”, line 391, in __get_result
File “concurrent.futures.thread”, line 58, in run
File “/Users/roiz/Library/Application Support/Anki2/addons21/1322529746/gui/decks.py”, line 483, in
lambda: AnkiHubClient().download_deck(
File “/Users/roiz/Library/Application Support/Anki2/addons21/1322529746/ankihub_client.py”, line 344, in download_deck
s3_response_content = self._download_with_progress_cb(
File “/Users/roiz/Library/Application Support/Anki2/addons21/1322529746/ankihub_client.py”, line 373, in _download_with_progress_cb
raise AnkiHubRequestError(response)
1322529746.ankihub_client.AnkiHubRequestError: AnkiHub request error: 403 Forbidden

dylanbogle · January 26, 2023, 11:53am

Same error was occurring yesterday for a friend who had just registered for AnkiHub after my raving review. I was going to help her set it up, and then same 403 forbidden error, which was the last of the logs. It was on trying to subscribe to a deck as well.

Trickster · January 26, 2023, 12:24pm

Error An error occurred. Please start Anki while holding down the shift key, which will temporarily disable the add-ons you have installed. If the issue only occurs when add-ons are enabled, please use the Tools > Add-ons menu item to disable some add-ons and restart Anki, repeating until you discover the add-on that is causing the problem. When you’ve discovered the add-on that is causing the problem, please report the issue to the add-on author. Debug info: Anki 2.1.56 (07fd88dd) Python 3.9.15 Qt 6.4.0 PyQt 6.4.0 Platform: Windows-10-10.0.19044 Flags: frz=True ao=True sv=2 Add-ons, last update check: 2023-01-26 20:01:47 Caught exception: Traceback (most recent call last): File “aqt.taskman”, line 122, in _on_closures_pending File “aqt.taskman”, line 71, in File “aqt.taskman”, line 90, in wrapped_done File “C:\Users\Administrator\AppData\Roaming\Anki2\addons21\1322529746\gui\decks.py”, line 467, in on_download_done notes_data: List[NoteInfo] = future.result() File “concurrent.futures._base”, line 439, in result File “concurrent.futures._base”, line 391, in __get_result File “concurrent.futures.thread”, line 58, in run File “C:\Users\Administrator\AppData\Roaming\Anki2\addons21\1322529746\gui\decks.py”, line 483, in lambda: AnkiHubClient().download_deck( File “C:\Users\Administrator\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client.py”, line 344, in download_deck s3_response_content = self._download_with_progress_cb( File “C:\Users\Administrator\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client.py”, line 373, in _download_with_progress_cb raise AnkiHubRequestError(response) 1322529746.ankihub_client.AnkiHubRequestError: AnkiHub request error: 403 Forbidden

I am also having the same error… Good thing that i am not alone in this…Anyone can fix this please reply here.

IRjd · January 26, 2023, 1:09pm

Hey guys… Mine still not working, has anyone had any luck so far?

TheAnKing · January 26, 2023, 2:28pm

@andrew i think this may be related to our server error.

@jakub.f is there any chance this was introduced on the addon update

To everyone else - we’re actively working on it! Try again later today or tomorrow or follow up here

dakotaje35 · January 26, 2023, 2:36pm

Thank you so much! I wasn’t too worried when I saw many other people with the same problem.

GAB · January 26, 2023, 2:44pm

Same error here. I’ve been trying to download a deck since yesterday.

andrew · January 26, 2023, 4:09pm

There was an issue that caused AnkiHub to fail when attempting to download or upload decks and we just deployed a potential fix that should hopefully allow AnkiHub to upload or download decks again. Can ya’ll please give it another try and let us know if it seems to be fixed? Thanks!

rhmcneely · January 26, 2023, 5:30pm

It worked, thanks for the fix