Help with Error: "It seems that you are not an Owner or Maintainer of this Deck, neither is subscribed to it."

[jdagoon]

**Before the error happened, I was just opening the application. I get this error saying that I am not an owner or maintainer of this deck. I have already tried unsubscribing, subscribing, deleting and redownloading the ankihub addon. Everytime I try redownload the deck from Ankihub, it just stays loading for hours with no change. Wondering if i could get help with this. Image of the error is included.

Error message (don't change this)

Anki 23.10.1 (fac9e0ee) Python 3.9.15 Qt 6.6.0 PyQt 6.6.0
Platform: Windows-10-10.0.22621
Flags: frz=True ao=True sv=?
Add-ons, last update check: 2023-12-28 15:33:48

Traceback (most recent call last):

  File "aqt.taskman", line 138, in _on_closures_pending

  File "aqt.taskman", line 82, in <lambda>

  File "aqt.operations", line 252, in wrapped_done

  File "C:\Users\JasonDagoon\AppData\Roaming\Anki2\addons21\1322529746\gui\media_sync.py", line 49, in on_failure
    raise exception

  File "concurrent.futures.thread", line 58, in run

  File "aqt.operations", line 242, in wrapped_op

  File "C:\Users\JasonDagoon\AppData\Roaming\Anki2\addons21\1322529746\gui\media_sync.py", line 53, in <lambda>
    op=lambda _: self._update_deck_media_and_download_missing_media(),

  File "C:\Users\JasonDagoon\AppData\Roaming\Anki2\addons21\1322529746\gui\media_sync.py", line 119, in _update_deck_media_and_download_missing_media
    missing_media_names = self._missing_media_for_ah_deck(ah_did)

  File "C:\Users\JasonDagoon\AppData\Roaming\Anki2\addons21\1322529746\gui\media_sync.py", line 158, in _missing_media_for_ah_deck
    )

AttributeError: 'NoneType' object has no attribute 'media'

Sentry link (for developers)

[Ahmed7]

Hello,

Can you provide more information?

What decks are you subscribed to and what deck do you want to subscribe to that is causing these issues?

[jdagoon]

Hello,

I was actually deleting many decks from my anki (duke deck, sketchy deck, clark anatomy) because I had just taken step 1 and wanted to just using the anking deck for step 2 and beyond. So currently I only want to be subscribed to the anking deck. The problem started when I started unsubsribing and deleting decks from my anki. It seems to be an ankihub problem since the problem does not go away even if I delete and redownload the add-on, unsubsribe and then subscribe to the deck again, or even delete my whole anki user profile and start from scratch. This problem only occurs when I am signed into the ankihub addon on my anki program. Thanks for your time.

[jdagoon]

Actually, I was able to fix the problem by deleting the deck, syncing my newly empty anki to ankiweb, Deleting my ankiweb, Remaking a new anki web, Creating a new anki user profile, Resubscribing to the deck and letting the media sync complete. Not the best solution since I lost all my anking progress but for me personally I didnt use anking that much for preclinical and step 1 anyway. So in my situation this solution is fine.