Subscribed to deck but 0 cards are able to sync

[mar1213]

Before the error happened, I was…
I recently subscribed to the Anking overhaul step 1 and 2 and I have an account, however, when I sync the deck, 0 cards are synced.

Error message (don't change this)

Anki 2.1.66 (70506aeb) Python 3.9.15 Qt 6.5.0 PyQt 6.5.0
Platform: macOS-14.1-arm64-arm-64bit
Flags: frz=True ao=True sv=3
Add-ons, last update check: 2023-11-01 18:38:21

Traceback (most recent call last):

  File "aqt.taskman", line 122, in _on_closures_pending

  File "aqt.taskman", line 71, in <lambda>

  File "/Users/michelleallen/Library/Application Support/Anki2/addons21/1322529746/gui/media_sync.py", line 160, in _on_download_finished
    future.result()

  File "concurrent.futures._base", line 439, in result

  File "concurrent.futures._base", line 391, in __get_result

  File "concurrent.futures.thread", line 58, in run

  File "/Users/michelleallen/Library/Application Support/Anki2/addons21/1322529746/gui/media_sync.py", line 116, in _update_deck_media_and_download_missing_media
    self._client.download_media(missing_media_names, ah_did)

  File "/Users/michelleallen/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 541, in download_media
    future.result()

  File "concurrent.futures._base", line 439, in result

  File "concurrent.futures._base", line 391, in __get_result

  File "concurrent.futures.thread", line 58, in run

  File "/Users/michelleallen/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 550, in _download_media
    with open(media_file_path, "wb") as file:

FileNotFoundError: [Errno 2] No such file or directory: '/Users/michelleallen/Library/Application Support/Anki2/User 1/collection.media/a4211f7b2244ba5d0e987205798f737b.jpg'

Sentry link (for developers)

[Ahmed7]

Did you press upload to ankiweb or download from ankiweb when prompted?

Also try this:

Please try resetting your local changes. To do this:

Go to browse in your Anki → at the top click on ankihub addon tab → press reset all local changes

This will restore everything to what AnkiHub has unless you have specifically protected those fields

[mar1213]

[mar1213]

I can view the actual card on Anki webbed not on my desktop app. It’s frustrating because I purchased anking and have not been able to use it, nor have I found help on how to resolve this issue.

[Ahmed7]

To fix the empty cards on Anki, go to the top left and find tools, then click on empty cards, then press delete

What are your settings for new cards? Have you unsuspended some?

[mar1213]

I deleted all empty cards (28,000 +) and it still comes up as empty. I have tried deleting Anki Desktop app and redownloading, unsubscribing and subscribing to the deck without any luck.

[Ahmed7]

I replied to the other thread!