I keep getting an error message when updating add ons, specifically for ankihub

**Before the error happened, I was updating my add ons are a normal Anki desktop startup

Error message (don't change this)
Anki 2.1.62 (77dd1dc1) Python 3.9.15 Qt 6.4.3 PyQt 6.4.0
Platform: Windows-10-10.0.22621
Flags: frz=True ao=True sv=3
Add-ons, last update check: 2023-09-26 14:08:58

Traceback (most recent call last):

  File "aqt.taskman", line 122, in _on_closures_pending

  File "aqt.taskman", line 71, in <lambda>

  File "decorator", line 232, in fun

  File "anki.hooks", line 89, in decorator_wrapper

  File "anki.hooks", line 86, in repl

  File "C:\Users\obibryan\AppData\Roaming\Anki2\addons21\1322529746\gui\addons.py", line 52, in _check_future_for_exceptions
    future.result()

  File "concurrent.futures._base", line 439, in result

  File "concurrent.futures._base", line 391, in __get_result

  File "concurrent.futures.thread", line 58, in run

  File "aqt.addons", line 1164, in <lambda>

  File "aqt.addons", line 1180, in _download_all

  File "aqt.addons", line 1125, in download_and_install_addon

  File "aqt.addons", line 429, in install

  File "aqt.addons", line 452, in _install

  File "decorator", line 232, in fun

  File "anki.hooks", line 89, in decorator_wrapper

  File "anki.hooks", line 84, in repl

  File "decorator", line 232, in fun

  File "anki.hooks", line 89, in decorator_wrapper

  File "anki.hooks", line 84, in repl

  File "aqt.addons", line 722, in backupUserFiles

PermissionError: [WinError 5] Access is denied: 'C:\\Users\\obibryan\\AppData\\Roaming\\Anki2\\addons21\\1143540799\\user_files' -> 'C:\\Users\\obibryan\\AppData\\Roaming\\Anki2\\addons21\\files_backup'

Sentry link (for developers)

This most likely has to do with the countdown to events and exams addon, try deleting it and it should resolve this issue

1 Like

Thank you so much, that worked!

1 Like

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