Missing media in the Anking deck

Before the error happened, I was…
I found some medias missing even I tried to reset all local changes to the deck… And the media sync showed “ldlc”

Error message (don't change this)
Anki 25.07.5 (7172b2d2) (ao)
Python 3.13.5 Qt 6.9.1 PyQt 6.9.1
Platform: Windows-11-10.0.22631-SP0

Traceback (most recent call last):

  File "C:\Users\19833\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 286, in _send_request_with_retry
    return send_with_retry()

  File "C:\Users\19833\AppData\Roaming\Anki2\addons21\1322529746\lib\tenacity\__init__.py", line 289, in wrapped_f
    return self(f, *args, **kw)

  File "C:\Users\19833\AppData\Roaming\Anki2\addons21\1322529746\lib\tenacity\__init__.py", line 379, in __call__
    do = self.iter(retry_state=retry_state)

  File "C:\Users\19833\AppData\Roaming\Anki2\addons21\1322529746\lib\tenacity\__init__.py", line 326, in iter
    raise retry_exc from fut.exception()

tenacity.RetryError: RetryError[<Future at 0x1a94125cbd0 state=finished raised ConnectionError>]


During handling of the above exception, another exception occurred:


Traceback (most recent call last):

  File "C:\Users\19833\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 290, in _send_request_with_retry
    response = last_attempt.result()

  File "C:\Users\19833\AppData\Local\AnkiProgramFiles\python\cpython-3.13.5-windows-x86_64-none\Lib\concurrent\futures\_base.py", line 449, in result
    return self.__get_result()
           ~~~~~~~~~~~~~~~~~^^

  File "C:\Users\19833\AppData\Local\AnkiProgramFiles\python\cpython-3.13.5-windows-x86_64-none\Lib\concurrent\futures\_base.py", line 401, in __get_result
    raise self._exception

  File "C:\Users\19833\AppData\Roaming\Anki2\addons21\1322529746\lib\tenacity\__init__.py", line 382, in __call__
    result = fn(*args, **kwargs)

  File "C:\Users\19833\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 281, in send_with_retry
    return self.thread_local_session.get().send(
           ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~^
        request, stream=stream, timeout=timeout
        ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
    )
    ^

  File "C:\Users\19833\AppData\Local\AnkiProgramFiles\.venv\Lib\site-packages\requests\sessions.py", line 703, in send
    r = adapter.send(request, **kwargs)

  File "C:\Users\19833\AppData\Local\AnkiProgramFiles\.venv\Lib\site-packages\requests\adapters.py", line 682, in send
    raise ConnectionError(err, request=request)

requests.exceptions.ConnectionError: ('Connection aborted.', ConnectionAbortedError(10053, 'The software on your host terminated an established connection.', None, 10053, None))


The above exception was the direct cause of the following exception:


Traceback (most recent call last):

  File "C:\Users\19833\AppData\Local\AnkiProgramFiles\python\cpython-3.13.5-windows-x86_64-none\Lib\concurrent\futures\thread.py", line 59, in run
    result = self.fn(*self.args, **self.kwargs)

  File "C:\Users\19833\AppData\Local\AnkiProgramFiles\.venv\Lib\site-packages\aqt\operations\__init__.py", line 243, in wrapped_op
    return self._op(mw.col)
           ~~~~~~~~^^^^^^^^

  File "C:\Users\19833\AppData\Roaming\Anki2\addons21\1322529746\gui\errors.py", line 138, in <lambda>
    op=lambda _: _upload_logs_and_data_in_background(key),
                 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~^^^^^

  File "C:\Users\19833\AppData\Roaming\Anki2\addons21\1322529746\gui\errors.py", line 166, in _upload_logs_and_data_in_background
    client.upload_logs(
    ~~~~~~~~~~~~~~~~~~^
        file=file_path,
        ^^^^^^^^^^^^^^^
        key=key,
        ^^^^^^^^
    )
    ^

  File "C:\Users\19833\AppData\Roaming\Anki2\addons21\1322529746\addon_ankihub_client.py", line 84, in upload_logs
    s3_response = self._send_request(
        "PUT", API.S3, s3_url_suffix, data=log_data, is_long_running=True
    )

  File "C:\Users\19833\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 243, in _send_request
    return self._send_request_with_retry(
           ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~^
        prepped,
        ^^^^^^^^
    ...<2 lines>...
        is_long_running=is_long_running,
        ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
    )
    ^

  File "C:\Users\19833\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 292, in _send_request_with_retry
    raise AnkiHubRequestException(e) from e

1322529746.ankihub_client.ankihub_client.AnkiHubRequestException: AnkiHub request exception: ('Connection aborted.', ConnectionAbortedError(10053, 'The software on your host terminated an established connection.', None, 10053, None))

Sentry link (for developers)

ankihub_addon_logs_c34a6_1753611586.log

Do you have any firewall/antivirus software? It looks like something is blocking you from accessing the AnkiHub website. Does https://app.ankihub.net/ open normally in your web browser?

Yes, I can open the web browser normally.

Did you have the issue with the previous Anki release? (This one was released a few days ago)

This is the major release before this one: Release 25.02.7 · ankitects/anki · GitHub