Hello, I just purchased a year subscription today and after trying decided that I will not continue using this service. Can you help me process a refund? Thank you!
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Hi there! We would be happy to take care of that for you. I have gone ahead and initiated a refund. Please note, it may take a few days for the funds to appear in your account.
If you have a moment, I’d love to hear feedback from you about why you decided to cancel.
We are working hard to make AnkiHub one of the most valuable resources students can rely on and we need feedback from real users like you to help us achieve that goal.
If you’re willing to give us some honest feedback, I’d be happy to credit your account with a 1 month AnkiHub subscription (no strings attached - you won’t be automatically charged again unless you decide to resubscribe).
We are currently working on addressing the most important and common feedback we’ve received about the problems our users have encountered with AnkiHub as well as working on improving the overall user experience so that it is a much more smooth, polished and accessible experience.
AnkiHub is less than two years old and we are just now getting started on addressing the issues that make it seem “rough around the edges,” to make it as pleasant and user friendly as possible.
Thanks for considering and best of luck with your studies!