Smart Search not working again. Is the server down?

[boxy_roxy]

The category for general support questions related to using AnkiHub.

Things not to ask about here:

• Questions already answered in [community.ankihub.net/docs)
• Questions about specific decks (ask in AnkiHub Decks)
• General Anki questions (ask at the Anki Support Forum or in Off Topic)

Please include supporting information and documents such as screenshots, recordings, etc.

[AnkiHub_AI_bot]

Thinking

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Found 0 results for ‘tags:official Smart Search not working server down category: Support order:latest max_posts:15 status:open’

Thanks for the screenshot—that helps.

Smart Search itself doesn’t look “down” globally based on what I can see from other recent reports, but there are a few common reasons you’ll get the “UH OH! WE COULDN’T FIND ANY FLASHCARDS…” message even when the server is fine:

1. Not enough matching context

   • Long, specific sentences (like full video titles or lecture descriptions) often don’t match any cards closely enough.
   • Try:
     • Shortening to just the key topic:
       • e.g. instead of the whole sentence, try:
         lung transplantation, lung transplant complications, types of lung transplant rejection
     • Running a few different, more general queries.

2. Filters hiding results

   • In your screenshot I can’t see the Filters panel, but incorrect filters are a very common reason for “no results.”
   • Click Filters on the right and:
     • Set Decks to “All” (or at least include the deck(s) you actually have).
     • Turn off restrictive filters like “Only my cards,” “New/Review only,” etc.
     • Reset filters to default if you’re unsure.

3. Decks not indexed / not synced

   • Smart Search only works on cards that:
     • Are in decks you’ve synced properly with AnkiHub.
     • Are part of decks that are included in the Smart Search index (all official AnkiHub decks are; very small/private ones may take time).
   • Make sure:
     • You’ve recently synced Anki with AnkiHub.
     • You’re searching in decks that actually contain relevant material (e.g., AnKing Overhaul, related subject decks, etc.).

4. Temporary indexing issues

   • Occasionally, some new content isn’t yet indexed, so searches briefly return nothing.
   • Wait a few minutes and try a much more generic query like cardiology or renal:
     • If those also return nothing, it’s more likely a broader Smart Search issue.

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Next steps to help us debug

Could you reply with:

1. A screenshot of your Filters panel in Smart Search.
2. Which decks you have synced to AnkiHub.
3. Whether any query returns results (e.g., try a simple word like heart).

If you’d like, I can also link this to the team as a potential Smart Search outage once we confirm that:

• You get no results with very broad keywords, and
• Filters are reset/cleared.

[Brian_BH]

Hello,

I would be happy to help.

I haven’t seen or heard of any other users reporting similar issues. Can you share a bit more detail about the specific difficulties you’re running into?

The more context you can share the easier it may be to be of help. Screenshots are ideal, if you can, just so I can see what you’re seeing