Start up error that will not go away

[gcmerrell87]

Error happens on start up. The program tries to update several add-ons and gives me the below error. I’m not tech savvy so hopefully someone else can tell me whats going on.

Below is the reported error:

nki 2.1.65 (aa9a734f) Python 3.9.15 Qt 6.4.3 PyQt 6.4.0
Platform: Windows-10-10.0.22621
Flags: frz=True ao=True sv=3
Add-ons, last update check: 2023-08-12 15:06:39

Traceback (most recent call last):

File “aqt.taskman”, line 122, in _on_closures_pending

File “aqt.taskman”, line 71, in

File “decorator”, line 232, in fun

File “anki.hooks”, line 89, in decorator_wrapper

File “anki.hooks”, line 86, in repl

File “C:\Users\19186\AppData\Roaming\Anki2\addons21\1322529746\addons.py”, line 40, in _check_future_for_exceptions
_old(*args, **kwargs)

File “aqt.addons”, line 1186, in _download_done

File “concurrent.futures._base”, line 439, in result

File “concurrent.futures._base”, line 391, in __get_result

File “concurrent.futures.thread”, line 58, in run

File “aqt.addons”, line 1163, in

File “aqt.addons”, line 1179, in _download_all

File “aqt.addons”, line 1124, in download_and_install_addon

File “aqt.addons”, line 430, in install

File “aqt.addons”, line 454, in _install

File “decorator”, line 232, in fun

File “anki.hooks”, line 89, in decorator_wrapper

File “anki.hooks”, line 84, in repl

File “decorator”, line 232, in fun

File “anki.hooks”, line 89, in decorator_wrapper

File “anki.hooks”, line 84, in repl

File “aqt.addons”, line 716, in backupUserFiles

PermissionError: [WinError 5] Access is denied: ‘C:\Users\19186\AppData\Roaming\Anki2\addons21\1214357311\user_files’ → ‘C:\Users\19186\AppData\Roaming\Anki2\addons21\files_backup’

Error message (don't change this)

Anki 2.1.65 (aa9a734f) Python 3.9.15 Qt 6.4.3 PyQt 6.4.0
Platform: Windows-10-10.0.22621
Flags: frz=True ao=True sv=3
Add-ons, last update check: 2023-08-12 15:06:39

Traceback (most recent call last):

  File "aqt.taskman", line 122, in _on_closures_pending

  File "aqt.taskman", line 71, in <lambda>

  File "decorator", line 232, in fun

  File "anki.hooks", line 89, in decorator_wrapper

  File "anki.hooks", line 86, in repl

  File "C:\Users\19186\AppData\Roaming\Anki2\addons21\1322529746\addons.py", line 40, in _check_future_for_exceptions
    _old(*args, **kwargs)

  File "aqt.addons", line 1186, in _download_done

  File "concurrent.futures._base", line 439, in result

  File "concurrent.futures._base", line 391, in __get_result

  File "concurrent.futures.thread", line 58, in run

  File "aqt.addons", line 1163, in <lambda>

  File "aqt.addons", line 1179, in _download_all

  File "aqt.addons", line 1124, in download_and_install_addon

  File "aqt.addons", line 430, in install

  File "aqt.addons", line 454, in _install

  File "decorator", line 232, in fun

  File "anki.hooks", line 89, in decorator_wrapper

  File "anki.hooks", line 84, in repl

  File "decorator", line 232, in fun

  File "anki.hooks", line 89, in decorator_wrapper

  File "anki.hooks", line 84, in repl

  File "aqt.addons", line 716, in backupUserFiles

PermissionError: [WinError 5] Access is denied: 'C:\\Users\\19186\\AppData\\Roaming\\Anki2\\addons21\\1214357311\\user_files' -> 'C:\\Users\\19186\\AppData\\Roaming\\Anki2\\addons21\\files_backup'

Sentry link (for developers)

[Ahmed7]

This is due to the image resizer addon, can you delete it and see if it still persists?

[gcmerrell87]

that did not solve the problem. It is still giving me the same error

[jakub.f]

Please open C:\Users\19186\AppData\Roaming\Anki2\addons21\files_backup in a file explorer and delete the 1214357311 folder if possible. This is the folder of the ImageResizer add-on. It’s possible that it didn’t get fully deleted when you deleted it using Anki’s Add-on dialog.

If you still get an error after doing that please post the error here.

[gcmerrell87]

@jakub.f

1214357311

That fixed the problem! Thanks very much for the help