Unable to log into Ankihub following download of add on

🐛 Bug
1

When I attempt to enter my log in information into the Sign into Ankihub, I get this error:
Anki 2.1.66 (70506aeb) Python 3.9.15 Qt 5.14.2 PyQt 5.14.1
Platform: macOS-13.5.1-x86_64-i386-64bit
Flags: frz=True ao=True sv=2
Add-ons, last update check: 2023-09-01 14:49:09

Traceback (most recent call last):

File “/Users/tjw50/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py”, line 225, in _send_request_with_retry
response = self._send_request_with_retry_inner(request, stream=stream)

File “/Users/tjw50/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/init.py”, line 289, in wrapped_f
return self(f, *args, **kw)

File “/Users/tjw50/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/init.py”, line 379, in call
do = self.iter(retry_state=retry_state)

File “/Users/tjw50/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/init.py”, line 326, in iter
raise retry_exc from fut.exception()

tenacity.RetryError: RetryError[<Future at 0x14ebbe2e0 state=finished raised SSLError>]

During handling of the above exception, another exception occurred:

Traceback (most recent call last):

File “/Users/tjw50/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py”, line 231, in _send_request_with_retry
response = last_attempt.result()

File “concurrent.futures._base”, line 439, in result

File “concurrent.futures._base”, line 391, in __get_result

File “/Users/tjw50/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/init.py”, line 382, in call
result = fn(*args, **kwargs)

File “/Users/tjw50/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py”, line 246, in _send_request_with_retry_inner
response = session.send(request, stream=stream)

File “requests.sessions”, line 703, in send

File “requests.adapters”, line 517, in send

requests.exceptions.SSLError: HTTPSConnectionPool(host=‘app.ankihub.net’, port=443): Max retries exceeded with url: /api/login/ (Caused by SSLError(SSLCertVerificationError(1, ‘[SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed: unable to get local issuer certificate (_ssl.c:1129)’)))

The above exception was the direct cause of the following exception:

Traceback (most recent call last):

File “/Users/tjw50/Library/Application Support/Anki2/addons21/1322529746/gui/menu.py”, line 156, in login
token = ankihub_client.login(credentials=credentials)

File “/Users/tjw50/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py”, line 252, in login
response = self._send_request(“POST”, API.ANKIHUB, “/login/”, json=credentials)

File “/Users/tjw50/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py”, line 211, in _send_request
response = self._send_request_with_retry(prepped, stream=stream)

File “/Users/tjw50/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py”, line 233, in _send_request_with_retry
raise AnkiHubRequestException(e) from e

1322529746.ankihub_client.ankihub_client.AnkiHubRequestException: AnkiHub request exception: HTTPSConnectionPool(host=‘app.ankihub.net’, port=443): Max retries exceeded with url: /api/login/ (Caused by SSLError(SSLCertVerificationError(1, ‘[SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed: unable to get local issuer certificate (_ssl.c:1129)’)))

2

Can you try restarting your computer/device and try again and see if this persists?

If it does, delete the ankihub addon, reinstall it and try again

4

Unfortunately, I just tried both of those and neither one helped

12

@ProductTeam can we add this to Notion? We regularly get reports of this.

1 Like
15

I am currently facing the same issue. I’m unable to log in to Anki hub after downloading the add on

16

@avani99

Do you get any error messages?

Can you take a screenshot of where you are trying to login to?

17

Yes i get this message

20250320_130013
20250320_1300131920×1440 413 KB

18

Can you update the AnkiHub add-on, we released an update an hour ago that fixed this

Tutorial: How to update the AnkiHub Add-on

19

I did that as well. It says that there no more updates

(attachments)

20250320_133110.jpg
20250320_133110.jpg3000×4000 1.6 MB

20250320_133105.jpg
20250320_133105.jpg3000×4000 1.77 MB

20

What Anki version are you on?

21

Version 25.02 (038d85b1)

22

@abdo.nh

23

@avani99 Are you able to use AnkiHub > Help > Upload logs? If so, please post the filename shown.

Additionally, please go to About > Help > Copy Debug Info and post the text here.

24

Anki 25.02 (038d85b1) (ao)
Python 3.9.18 Qt 6.6.2 PyQt 6.6.1
Platform: Windows-10-10.0.19045

Unknown errorTraceback (most recent call last):
File “aqt”, line 390, in onRecv
File “colorama.ansitowin32”, line 47, in write
File “colorama.ansitowin32”, line 177, in write
File “colorama.ansitowin32”, line 205, in write_and_convert
File “colorama.ansitowin32”, line 211, in write_plain_text
AttributeError: ‘ErrorHandler’ object has no attribute ‘flush’
Hi today i was unable to open Anki and it told me there’s some issue with the add on. So it gave me the option to copy the debug info:

Error in sys.excepthook:
Traceback (most recent call last):

Original exception was:
Traceback (most recent call last):

===Add-ons (active)===
(add-on provided name [Add-on folder, installed at, version, is config changed])
AnkiHub [‘1322529746’, 2025-03-20T10:31, ‘None’, ‘’]

===IDs of active AnkiWeb add-ons===
1322529746

===Add-ons (inactive)===
(add-on provided name [Add-on folder, installed at, version, is config changed])

25

Anki 25.02 (038d85b1) (ao)
Python 3.9.18 Qt 6.6.2 PyQt 6.6.1
Platform: Windows-10-10.0.19045

Unknown errorTraceback (most recent call last):
File “aqt”, line 390, in onRecv
File “colorama.ansitowin32”, line 47, in write
File “colorama.ansitowin32”, line 177, in write
File “colorama.ansitowin32”, line 205, in write_and_convert
File “colorama.ansitowin32”, line 211, in write_plain_text
AttributeError: ‘ErrorHandler’ object has no attribute ‘flush’

Error in sys.excepthook:
Traceback (most recent call last):

Original exception was:
Traceback (most recent call last):

===Add-ons (active)===
(add-on provided name [Add-on folder, installed at, version, is config changed])
AnkiHub [‘1322529746’, 2025-03-20T10:31, ‘None’, ‘’]

===IDs of active AnkiWeb add-ons===
1322529746

===Add-ons (inactive)===
(add-on provided name [Add-on folder, installed at, version, is config changed])

26

Hey I tried uploading the logs but every single time it kept loading forever and made it difficult for me to access my decks as it remained as a window on top of the app- making it difficult for me to exit the app as well.

27

That’s weird.

Please try this:

  1. Go to Anki’s installation folder (C:\Users\%USERNAME%\AppData\Local\Programs\Anki on Windows)
  2. You should see a file named anki-console.bat there. Run it. it’ll open Anki and show a console window.
  3. Try uploading logs.
  4. Copy and post all text you see in that console window.
28

I tried this and I could not cancel the anki window. All the other windows I could cancel. Is there some other way to do this?