Unable to Update

🙋 Support
1

The category for general support questions related to using AnkiHub.

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I have an update available but it won’t let me actually do the update - I’m stuck in a loop and can’t use Anki at all because of it. When I click yes/no, nothing happens. When I close out the first window, it locks up and I can’t do anything else until I force quit and try again with the same results. Please help!

Screenshot 2023-04-16 at 9.31.09 AM
Screenshot 2023-04-16 at 9.31.09 AM878×600 72.1 KB

2

Try holding shift when starting Anki. Then go to tools->addons and check for updates

3

this did not fix my issue with ankihub, I’m still unable to update it or even open/use it. It used to work perfect but for whatever reason it just stopped updating and I’ve lost all functionality of it. I tried so many things to help fix the ankihub addon, I’ve given up on anki because of how inconvenient it has become. I have 2.1.54 version as well as the second most newest version of anki installed but neither are able to update anki hub, I cannot even click on it bc it refuses to show up on the bar above my decks. I tried toggle disabling and restarting anki. I tried disabling my other addons one by one but still no luck.

4

Your best bet at this point is probably to delete th AnkiHub addon and then redownload it. You’ll have to resubscribe to your decks. That should fix the problem