Anki / Ankihub - Access Issues with First Aid Forward / BnB Side viewer

🙋 Support
1

Hi there,

I’m having some trouble accessing both First Aid Forward and BnB and am hoping someone could help.

I have the lifetime subscription to AnkiHub with both BnB and First Aid Forward enabled. However, when I log into my First Aid-associated account, it only takes me to the main website, and I can’t see the relevant pages linked to the cards. I’ve tried closing and reopening the First Aid Forward window, but the content still doesn’t appear and it just shows me the main website after login in or it will ask to me login in after completing additional cards.

Additionally, I have a BnB subscription through my school. However, to access it, I need to access it through my school’s library for remote access, which might be contributing to the issue. I’m not sure how to work around this or if it’s affecting my ability to access First Aid Forward.

One thing I’m unclear about: do I still need to log into my First Aid Forward / BnB accounts separately within the AnkiHub side viewer, even with the lifetime AnkiHub subscription?

I’ve read through the directions for the new features, but I’m still stuck. With my STEP exam coming up soon, I’d really appreciate any guidance or advice on how to resolve this.

Thank you so much for your help!

2

Thank you for reaching out! Our moderators have been notified and will assist you shortly. In the meantime, you can get an instant response from me simply by @ mentioning my username`. Alternatively, start a private conversation with me (see screenshot below). If you ask me a question, I will do my best to respond using only verified information found in the official AnkiHub docs and the Anki manual.

You can also find answers to common questions in our FAQ and Docs.

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3

Hello,

I would be happy to try to help. :slight_smile:

Can you show me a screencap of what you’re describing here?

Yes, correct, that’s why there are login pages there. Once you log in you should be able to view the relevant material. :slight_smile: