Unable to access first aid forward

🙋 Support
1

FA SS.pdf (401.7 KB)

I am not able to access FA forward for some odd reason. However, I am able to access via actual website. Has anyone else had this issue? I upgraded my membership specifically for this feature and it’s not working. :sob:

2

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3

I’ll help you with your AnkiHub First Aid Forward access issue. Let me search for relevant information in the community forum first.

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Found 1 result for 'tags:official First Aid Forward access issue status:public'

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Reading: McGraw Hill Integration FAQ

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Found 3 results for 'tags:official First Aid Forward login error status:public'

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Found 5 results for 'tags:official First Aid Forward troubleshooting status:public'

I’m sorry to hear you’re having trouble accessing First Aid Forward through AnkiHub. Based on the information in our forum, this appears to be a known issue that others have experienced.

According to the McGraw Hill Integration FAQ, here are some things to check:

  1. Ensure you have the necessary requirements:

    • An active “premium” AnkiHub subscription
    • The latest version of Anki (download from here)
    • The latest version of the AnkiHub add-on
    • First Aid Forward tab is checked in AnkiHub add-on → Config → Sidebar
    • Open Anki with an active internet connection (if you start Anki offline, the features won’t appear until you restart with a connection)

  2. Common login issues:

    • If you’re getting an “invalid token” error, try refreshing the page and logging in again
    • It’s recommended to use the Password option (not Magic Link) when logging in
    • Sessions can time out after 130 minutes of inactivity, requiring you to log in again

  3. Contact support:

Since you mentioned you can access First Aid Forward via the actual website but not through AnkiHub, it seems like the integration might be the issue rather than your First Aid Forward subscription itself.

Have you tried restarting Anki with an active internet connection and checking your add-on configuration settings? If those steps don’t resolve the issue, reaching out to McGraw Hill support with the screenshot you attached would be the best next step.

4

Hello,

This is because you are on the core plan. To access the premium features, such as using FA Forward in the sidebar. You will need the premium subscription.

You can upgrade here if you wish: Sign In

Let us know if you need anything else!