AnkiHub Add-on error: error sending request for url ()

šŸ™‹ Support
1

Hi, Iā€™m using Anki version āØ25.02.6ā© (6381f184) on Windows, and Iā€™m encountering an error when trying to log into AnkiHub via the ā€œThird-Party Servicesā€ tab.

The error message says:

A network error occurred.  
Error details: error sending request for url ()

Iā€™ve already:

  • Tried reinstalling the AnkiHub add-on
  • Switched networks (including mobile hotspot)
  • Verified Anki is up to date
  • Confirmed my system time and firewall settings

Still the same issue.
Is this a known issue or a bug in the current AnkiHub version?

Thanks in advance for your help!

2

Thank you for reaching out! Our moderators have been notified and will assist you shortly. In the meantime, you can get an instant response from me simply by @ mentioning my username`. Alternatively, start a private conversation with me (see screenshot below). If you ask me a question, I will do my best to respond using only verified information found in the official AnkiHub docs and the Anki manual.

You can also find answers to common questions in our FAQ and Docs.

CleanShot 2024-09-29 at 08.56.43@2x
CleanShot 2024-09-29 at 08.56.43@2x2118Ɨ1412 423 KB

3

Iā€™ll help you troubleshoot this AnkiHub connection error. Let me search for relevant information in our community forum.

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Found 2 results for 'tags:official ankihub network error sending request url status:public'

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Found 0 results for 'tags:official ankihub addon error firewall status:public'

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Found 4 results for 'tags:official ankihub connection error status:public'

Hello! I understand youā€™re experiencing a network error when trying to log into AnkiHub through the ā€œThird-Party Servicesā€ tab. This error message (ā€œerror sending request for url ()ā€) suggests thereā€™s a connection issue between your Anki application and the AnkiHub servers.

Based on my search of the community forum, I donā€™t see this specific error documented, but here are some steps you can try:

Troubleshooting Steps

  1. Check if AnkiHub servers are accessible:

  2. Disable other add-ons temporarily:

    • Start Anki while holding down the shift key to disable all add-ons
    • Then enable only the AnkiHub add-on to check if thereā€™s a conflict with other add-ons

  3. Check your internet connection settings:

    • Make sure your system isnā€™t using a proxy that might block connections to AnkiHub
    • Try disabling VPN if youā€™re using one

  4. Clear browser cache and cookies:

    • Sometimes authentication issues can be related to cached credentials

  5. Check for antivirus/security software interference:

    • Some security software might block Ankiā€™s connection to external services

If none of these steps work, you might want to:

  1. Try using the password reset link to ensure your account is active
  2. Report this specific error message in a new thread on the forum, including the exact version of the AnkiHub add-on youā€™re using

Since AnkiHub needs to make outbound HTTPS connections (similar to AnkiWeb), ensuring your firewall allows Anki to make these connections is important. Youā€™ve already checked firewall settings, which is good.

Would you be able to share which version of the AnkiHub add-on youā€™re currently using? This might help identify if itā€™s a version-specific issue.

5

Hello,

The problem started after you updated Anki? Or you have this issue since you started using the AnkiHub add-on?

6

This is my first time using AnkiHub. So I updated to the latest version of Anki and installed the add-on.

7

Hello, :slight_smile:

It looks like you may have multiple requests open; noting here so that we can avoid confusion and getting our wires crossed having multiple conversations open at the same time.

1 Like
8

@sther0914
Does installing the latest Windows updates help?

Can you try this solution if that doesnā€™t work?