Can't sign into Anki Hub after installing add on on a new computer

[krhodes83092]

I added the Anki Hub add on with success. When I log on with my credentials, I get an error message that says “AnkiHub is undergoing routine maintenance. Please visit ankihub.net/status and check your email for details”

1. That URL doesn’t work
2. I just signed into Anki Hub on my other computer before trying on the new computer and it worked fine, so I doubt this is a systemic issue with the website

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[Brian_BH]

Hello,

A couple of things just to make sure:

• What operating system are you using?
• Do you know what version of Anki you’re running?
• Can you double-check that all of your addons are up to date? (Tools - addons - check for updates).

[krhodes83092]

• I’m using windows 10, my other computer is also windows 10 and anki works fine.
• Version ⁨24.11 (87ccd24e)⁩
• I just checked and all add ons are up to date

[Brian_BH]

Just so I’m on the same page:

Are both the computer that’s working fine and this one on the same network?

Any VPN’s or firewalls, or similar?

[krhodes83092]

Correct, same network
No VPNs

[Ahmed7]

Can you try signing in now and see if you’re still getting an error?

[krhodes83092]

Tried again just now. Unfortunately still getting the same error message

[marknguyyen]

Did you get an update? I am having the same issues on my Windows 11

[marknguyyen]

It seems like its a problem with the latest 24.11 update with Anki. I downloaded an older version (24.06) and it works now!