Cant logging to ankihub via anki

[nataliauchoa]

The category for general support questions related to using AnkiHub.

Things not to ask about here:

• Questions already answered in [community.ankihub.net/docs)
• Questions about specific decks (ask in AnkiHub Decks)
• General Anki questions (ask at the Anki Support Forum or in Off Topic)

Please include supporting information and documents such as screenshots, recordings, etc.

message

It is the right email and password, I already tried to reset the password and it didn’t work.

[AnkiHub_AI_bot]

Thank you for reaching out! Our moderators have been notified and will assist you shortly. In the meantime, you can get an instant response from me simply by @ mentioning my username`. Alternatively, start a private conversation with me (see screenshot below). If you ask me a question, I will do my best to respond using only verified information found in the official AnkiHub docs and the Anki manual.

You can also find answers to common questions in our FAQ and Docs.

[AnkiHub_AI_bot]

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Found 0 results for ‘tags:official unable to reach AnkiHub due to planned maintenance or an unexpected issue login via Anki category: Support order:latest max_posts:10 tags:logging status:open’

Thanks for the screenshot and details, and welcome to AnkiHub!

The message in your image:

“We’re unable to reach AnkiHub due to planned maintenance or an unexpected issue…”

means that Anki on your computer can’t connect to AnkiHub’s servers at all, so the issue is usually not your email or password.

Please try these steps:

1. Check AnkiHub status / announcements

   • Open this page in your browser (not inside Anki):
     https://community.ankihub.net/c/announcements/19
   • If there is an ongoing outage or maintenance, you’ll see a post there. In that case, you just need to wait until it’s resolved and then try again.

2. Confirm you can log in on the web

   • Go to https://ankihub.net in your browser.
   • Log in with the same email and password you are using in Anki.
   • If this fails, the problem is with the account or password (even after reset). In that case, let us know:
     • Whether you get any specific error message on the website.
   • If this works, the account is fine and the problem is between Anki and AnkiHub (network/add-on).

3. Update Anki and AnkiHub add-on

   • Make sure you’re on a supported Anki version (check: https://docs.ankihub.net/docs/install/compatibility/).
   • In Anki: Tools → Add-ons → AnkiHub → Check for Updates (or reinstall the latest version from the docs).

4. Check your network / firewall / VPN

   • Temporarily disable any VPN, proxy, or strict firewall.
   • Try connecting on a different network (e.g. mobile hotspot vs home Wi‑Fi).
   • Restart your computer and then reopen Anki and try logging in again via AnkiHub → Log in.

5. If it still doesn’t work
   Please reply with:

   • Whether you can log into https://ankihub.net in your browser.
   • Your Anki version (from Help → About Anki).
   • Your operating system (Windows/Mac/Linux).
   • A full screenshot of the Anki window with the error (including the bottom bar and menu).

With that information, we can narrow down whether this is a temporary server issue, a connectivity problem, or something specific to your setup.

[MarcosZan]

Hello,

Please update your Anki application and your AnkiHub add-on:

You can download the latest version of Anki here: https://apps.ankiweb.net/. After downloading, simply run the file to update your application.

Here’s how to update your AnkiHub add-on:

1. On the Anki main screen, go to Tools > Add-ons > Check for Updates.
2. After the update is complete, please restart Anki.

[nataliauchoa]

My Mac is running Sonoma 14.8.7 and Anki version 26.05. There are no updates available for the add-on. Safari cannot access AnkiHub, I can only access the website via Chrome. I also tried mobile hotspot instead of home wifi but it didn’t work

[AnkiHub_AI_bot]

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Found 0 results for ‘tags:official Safari can’t open the page ankihub.net because can’t establish a secure connection category: Support order:latest max_posts:10 tags:logging status:open’

Thanks for the extra info and screenshots – that helps a lot.

From what you described:

• Safari cannot open ankihub.net due to a secure connection issue.
• Chrome can access AnkiHub, but Anki (desktop) also can’t reach it.
• You already tried a different network (hotspot) → same problem.

This strongly suggests something on your Mac itself (certificate / security / filtering software) is blocking secure connections to AnkiHub for Safari and for Anki, but not for Chrome.

Please try these steps:

---

1. Check date, time, and region

Incorrect system time often breaks HTTPS.

1. On macOS:  → System Settings → General → Date & Time
2. Make sure:
   • “Set time and date automatically” is enabled.
   • The time zone and time are correct.
3. Restart the Mac and test:
   • Safari → open https://ankihub.net
   • Then in Anki → AnkiHub → Log in

---

2. Test a private window and disable extensions

In Safari:

1. File → New Private Window.
2. Go to https://ankihub.net.
   • If it works in private but not normal mode, a Safari extension or cached data is likely the cause.
3. Temporarily disable Safari extensions:
   • Settings → Extensions → turn all off → restart Safari → test again.

If you’re using any content blocker, antivirus, ad-blocker, or VPN app that integrates with Safari (AdGuard, Little Snitch, Norton, etc.), temporarily disable or uninstall it and retry.

---

3. Check for security software / network filters on macOS

Because Chrome works but system-wide connections (Safari + Anki) fail, check for:

• VPN / Proxy:
  • System Settings → Network → VPN & Proxies → turn off any VPN or proxy, then retry.
• Firewall / filtering apps (Little Snitch, Lulu, AdGuard, etc.):
  • Temporarily disable them completely.
• If you’re on a managed Mac (work/school), there might be configuration profiles blocking some HTTPS certificates.

If any of these are present, pause/quit them and try Safari and Anki again.

---

4. Clear Safari’s website data just for AnkiHub

1. Safari → Settings → Privacy → “Manage Website Data…”
2. Search for ankihub.net and remove it.
3. Close Safari, reopen, and try https://ankihub.net again.

---

5. Verify Anki can reach other HTTPS services

In Anki, go to:

• Tools → Add-ons → Check for Updates

If that also fails with a network/SSL type error, it confirms that the problem is general HTTPS connectivity from Anki, not just AnkiHub.

---

6. If it still doesn’t work

Please reply with:

1. A screenshot of Safari’s full error message (including the URL bar) when visiting https://ankihub.net.
2. What happens when you:
   • In Anki: Tools → Add-ons → Check for Updates
     • Does it succeed or give an error?
3. Whether you have any of the following installed: VPN, firewall app (Little Snitch, Lulu, etc.), antivirus, or ad-blocker that works system‑wide.

With those details we can better pinpoint whether this is a certificate issue, a security app, or a configuration profile on your Mac.

[nataliauchoa]

Hi,

My Mac is running Sonoma 14.8.7 and Anki version 26.05. There are no updates available for the add-on. Safari cannot access AnkiHub, I can only access the website via Chrome.

[MarcosZan]

Can you access ankiweb.net through Chrome?

Please check if you have any network proxies configured. To clear proxy settings, go to Apple menu > System Settings > Network, select your network service (e.g., Wi-Fi), click Details, and then select the Proxies tab. Uncheck all the protocol boxes, click OK, and then click Apply to save the changes.

If you also have any VPN/firewall software, please try disabling it.

[nataliauchoa]

Yes, I can acess ankiweb.net through Chrome.

There’s no proxies configured. Also no VPN or firewall

[MarcosZan]

Just one last thing: in your Anki, when you click “Sincronizar,” can you log in to your Anki account without any issues?

I am referring to your Anki account, the one you can also access at ankiweb.net, which is not related to ankihub.net.

Just so we know if your laptop has an issue with Anki itself.

[nataliauchoa]

Also can’t do it

[MarcosZan]

It sounds like you have general connection issues in Anki if AnkiWeb is also not working. Posting in the official Anki forums might help: https://forums.ankiweb.net/

There you can receive more technical help regarding Anki. Once you get it working for Anki, it will also work for the AnkiHub add-on.