Unable to reach Ankihub due to planned maintenance

[sahranhashim99]

I am trying to sync my deck but I am unable to with the following message:

I checked the announcements and I don’t see any planned maintenance

[AnkiHub_AI_bot]

Thank you for reaching out! Our moderators have been notified and will assist you shortly. In the meantime, you can get an instant response from me simply by @ mentioning my username`. Alternatively, start a private conversation with me (see screenshot below). If you ask me a question, I will do my best to respond using only verified information found in the official AnkiHub docs and the Anki manual.

You can also find answers to common questions in our FAQ and Docs.

[AnkiHub_AI_bot]

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That message usually means AnkiHub’s backend is temporarily unreachable, even if there’s no current announcement yet (it can be an unexpected outage, DNS issue, or a very short maintenance window).

Please try these quick checks:

1. Confirm AnkiHub status

   • Open a browser and go to:
     • https://app.ankihub.net
     • https://community.ankihub.net
   • If either of these is slow or not loading, it’s almost certainly a temporary AnkiHub-side issue. In that case, waiting a bit and trying again is usually all that’s needed.

2. Basic troubleshooting

   • Fully restart Anki and your computer.
   • Make sure Anki and the AnkiHub add-on are up to date:
     • Anki: Help → About to check version.
     • AnkiHub add-on: Tools → Add-ons → AnkiHub → Check for updates (or reinstall from AnkiWeb).
   • Try a different network (phone hotspot vs. home Wi‑Fi) or temporarily turn off VPN/firewall to see if they’re blocking ankihub.net.

3. If the issue persists

   • Let us know:
     • Your Anki version (e.g. 2.1.65),
     • AnkiHub add-on version (from the Add-ons window),
     • Your operating system,
     • Whether you can open https://app.ankihub.net in a browser.
   • Also mention roughly when it started and whether you had ever synced successfully on this device before.

From your screenshot and description, this most likely is/was a transient outage. If you reply with the info above, we can better tell whether it’s an account/device issue or something on AnkiHub’s side.

[MarcosZan]

Hello,

Please ensure you are on the latest version of Anki. You can download it here: https://apps.ankiweb.net/. After downloading, simply run the downloaded file to update your application.

Next, please update the AnkiHub add-on:

1. On your Anki main screen, go to Tools > Add-ons > Check for Updates.
2. After the update is complete, please restart Anki.

Once that is done, go to Help > About and send us a screenshot of your Anki version so we can take a look.