Hello,
I am trying to sign in and sync my decks, but I’m getting the following message:
“AnkiHub is undergoing routine maintenance.
Please visit ankihub.net/status and check your email for details.”
It has been in this state for hours. Could you let me know when the maintenance mode will be finished?
Thank you.
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Hello,
Can you try updating your AnkiHub add-on and see if that resolves the issue: How to update the AnkiHub Add-on
Also, what Anki version are you on?
Hello,
This is a fresh install with the latest AnkiHub add-on.
My Anki Version:
Version 25.02 (038d85b1)
Python 3.9.18 Qt 6.6.2 PyQt 6.6.1
Can you try connecting with a different wifi network or mobile data and see if that makes a difference?
Hello again,
I changed my internet connection and even used a VPN, but the error persisted. Finally, I downgraded Anki to 24.11 and reinstalled everything (even Windows). I was then able to log in, but now I’m facing another error during syncing that mentions something about a server SSL error:
{EDITED}
I found the solution. The error was caused by the Amazon certificates used by AnkiHub’s webserver. I manually downloaded and installed the “Amazon Root CA 1” certificate on my machine, and this resolved the issue.
