Unable to login on the app

For some reason I cannot login to ankihub from the app. I have tried deleting and redownloading the ankihub addon. I have tried the abdo.nh fix and downloaded the certificate. I have tried resetting my password and can login on my browser but I am still getting the message “wrong credentials” from the desktop app. I am on windows 10. Any suggestions?

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Just to eliminate the obvious:

Do you know what version of Anki you’re running?

It wont let me log in also, It says it is undergoing maintenance

Just so I’m on the same page: you’re getting a different message, though?

‘Routine maintenance’ as opposed to ‘wrong credentials’?

24.11

I am getting “wrong credentials.” Looks like @devon00109 is getting "undergoing maintenance.
Also, I am on windows 11. Not 10. Sorry. I just updated my OS as well and everything else is running smoothly.

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@Brian_BH yes i am getting a difference msg, mine is under going maintenance but could not see any maintenance down messages on the site

working for me now all the sudden

now I am having a sync issue saying I am not a core member

@michael1

Try typing your username as michael1, not Michael1 (I believe it’s case sensitive)

If that doesn’t work, try using the email you used to sign up to AnkiHub with

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@devon00109 Should be fixed for you now!

Neither email nor lower case work. I should have mentioned that I tried those previously. Also, ankihub in browser is not case sensitive for future reference.

Okay, I retried my email just now and it seemed to work. Sorry for the confusion.

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