For some reason I cannot login to ankihub from the app. I have tried deleting and redownloading the ankihub addon. I have tried the abdo.nh fix and downloaded the certificate. I have tried resetting my password and can login on my browser but I am still getting the message âwrong credentialsâ from the desktop app. I am on windows 10. Any suggestions?
Thank you for reaching out! Our moderators have been notified and will assist you shortly. In the meantime, you can get an instant response from me simply by @
mentioning my username`. Alternatively, start a private conversation with me (see screenshot below). If you ask me a question, I will do my best to respond using only verified information found in the official AnkiHub docs and the Anki manual.
You can also find answers to common questions in our FAQ and Docs.
Just to eliminate the obvious:
Do you know what version of Anki youâre running?
It wont let me log in also, It says it is undergoing maintenance
Just so Iâm on the same page: youâre getting a different message, though?
âRoutine maintenanceâ as opposed to âwrong credentialsâ?
24.11
I am getting âwrong credentials.â Looks like @devon00109 is getting "undergoing maintenance.
Also, I am on windows 11. Not 10. Sorry. I just updated my OS as well and everything else is running smoothly.
@Brian_BH yes i am getting a difference msg, mine is under going maintenance but could not see any maintenance down messages on the site
working for me now all the sudden
now I am having a sync issue saying I am not a core member
Try typing your username as michael1, not Michael1 (I believe itâs case sensitive)
If that doesnât work, try using the email you used to sign up to AnkiHub with
@devon00109 Should be fixed for you now!
Neither email nor lower case work. I should have mentioned that I tried those previously. Also, ankihub in browser is not case sensitive for future reference.
Okay, I retried my email just now and it seemed to work. Sorry for the confusion.
This topic was automatically closed 7 days after the last reply. New replies are no longer allowed.