I canât log into ankihub through the anki app
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Iâll help you with the issue of not being able to log into AnkiHub through the Anki app. Let me search for some relevant information that might help solve this problem.
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Reading: I can't login to AnkiHub
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Reading: âď¸ Getting Started
Hi there! I understand youâre having trouble logging into AnkiHub through your Anki app. Let me help you troubleshoot this issue.
Common Solutions for AnkiHub Login Problems
-
Make sure you have the AnkiHub add-on installed
- Download the AnkiHub add-on from here
- The current recommended Anki version is 24.04.1
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Check your login credentials
- Ensure youâre using the correct username and password for AnkiHub (not AnkiWeb)
- Usernames must not contain the â@â symbol
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Reset your password if needed
- Visit this link to reset your AnkiHub password
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Login procedure in Anki
- After installing the add-on, you should login through the AnkiHub add-on menu in Anki
- Look for the AnkiHub option in your Anki menu and click on sign-in
Important Notes
- AnkiHub and AnkiWeb are separate services (your AnkiWeb login wonât work for AnkiHub)
- If youâre trying to access the AnKing Step Deck course, that login is different from your regular AnkiHub login
If youâre still experiencing issues after trying these steps, please provide more details about the specific error message youâre seeing, or contact the support team directly.
Hello,
To help us figure this out, could you please clarify a few things for us?
- Are you referring to the Anki app on your computer or on your mobile device?
- Are you seeing any error messages? If so, could you please send us a screenshot so we can see the problem?
In the meantime, if you havenât already, please make sure youâve completed all the initial setup steps:
- Make sure you have an active membership: Sign In
- Install the AnkiHub add-on: Install Ankihub Addon (New User)
- Subscribe to and install a deck: Subscribe/Install Step Deck (New User)
- Start using the deck: How to Get Started Studying
Please let me know how it goes! 
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To clarify, could you let me know which of these two situations you are experiencing?
- You were able to get past the âComplete Profileâ page, but you are unable to sync afterwards.
- You are stuck on the âComplete Profileâ page and cannot get past it.
Understanding which one it is will help us figure out the next steps.
Hello!
Please follow these steps carefully to resolve the issue:
-
Update Anki: First, please ensure you are on the latest version of Anki. You can download it here: https://apps.ankiweb.net/
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Update AnkiHub in Safe Mode:
- Start Anki in safe mode by holding down the
Shiftkey while you open it. - Once Anki is open in safe mode, go to
Tools > Add-ons > Check for Updatesto update the AnkiHub add-on.
- Start Anki in safe mode by holding down the
-
Configure Your Profile:
- After the updates are done, log in to your account on AnkiHub.net.
- Click on âSettingsâ at the top of the page.
- Fill out the âStudy Preferencesâ tab as shown below.
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Final Restart: Close and re-open Anki normally (without holding Shift) to see if youâre all set.
Let us know if this solves the problem!
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