Cannot Log in on Anki

🙋 Support
1

I recently purchased a membership to use the AnKing deck and when I went to sync on my Anki app, the app keeps telling me my credentials are wrong. I’ve cross-checked them thrice and even reset my password twice yet it does not let me sync.

2

Thank you for reaching out! Our moderators have been notified and will assist you shortly. In the meantime, you can get an instant response from me simply by @ mentioning my username`. Alternatively, start a private conversation with me (see screenshot below). If you ask me a question, I will do my best to respond using only verified information found in the official AnkiHub docs and the Anki manual.

You can also find answers to common questions in our FAQ and Docs.

CleanShot 2024-09-29 at 08.56.43@2x
CleanShot 2024-09-29 at 08.56.43@2x2118×1412 423 KB

3
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This usually happens because Anki uses AnkiWeb credentials, while AnkiHub uses separate AnkiHub credentials.

To clarify:

  • Anki sync button in the Anki app → requires an AnkiWeb account (from https://ankiweb.net), not your AnkiHub login.
  • AnkiHub add-on inside Anki → uses your AnkiHub email/password (the one you used for the membership).

So if you’re seeing “credentials are wrong” when you press the sync (cloud) button in Anki:

  1. Make sure you have:
  2. In Anki Desktop:
    • Click Sync (top right).
    • When asked for login, enter your AnkiWeb email + password.
    • If unsure, try logging into https://ankiweb.net in your browser with those credentials to confirm they work.
  3. After Anki sync is working, open:
    • Tools → Add-ons → AnkiHub → Configure / Log in (wording may vary),
    • Log in there with your AnkiHub email/password (the one tied to your membership).

If you’ve already done all of this:

  • Let me know:
    • Are you getting the error when using the Anki sync button, the AnkiHub add-on login, or both?
    • A screenshot of the exact error dialog (with personal info covered) would also help.

Once we know which login screen is failing (AnkiWeb vs AnkiHub add-on), we can narrow this down further.

4

Hello,

Could you please send us a screenshot of the error message so we can see exactly what’s happening?

5

Hello,

The issue has been resolved! Thank you!

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