Wrong credentials error

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1

Iam having a persistent error when logging into my anki mobile and desktop. I’ve reset my password but that has not helped

2

I’ll help you with this login issue. Let me search for relevant information about credential errors in AnkiHub.

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Found 1 result for 'tags:official login credentials error ankihub'

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Found 2 results for 'tags:official login error ankihub'

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Reading: I can't login to AnkiHub

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Found 2 results for 'tags:official ankiweb credentials error'

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Reading: "Syncing failed, because your email address needs to be (re)confirmed. Please visit ankiweb.net, and log in as ___ to proceed"

Login Issues with Anki

Hi @allydox1,

I see you’re experiencing login errors with both Anki Mobile and Desktop. Based on your description, this appears to be related to AnkiWeb credentials rather than AnkiHub.

Important Distinction

AnkiWeb and AnkiHub are separate services:

  • AnkiWeb: Handles syncing between your Anki devices
  • AnkiHub: Add-on for sharing/subscribing to decks

Troubleshooting Steps

  1. Verify you’re using the correct service:

    • For syncing between devices, you need AnkiWeb credentials
    • Make sure you’re not confusing AnkiWeb with AnkiHub login details

  2. Reset your AnkiWeb password:

  3. Check email confirmation:

    • Sometimes Anki requires email reconfirmation
    • Visit ankiweb.net and log in directly

  4. Troubleshoot Anki itself:

    • Restart Anki while holding the shift key (disables add-ons)
    • Check if this resolves the issue

If you’ve already tried these steps and are specifically having trouble with AnkiHub (not AnkiWeb), please let us know and provide more details about the exact error message you’re seeing.

For more information about login issues with AnkiHub specifically, you can check this FAQ topic.

3

Hello,

I would be happy to help. :slight_smile:

Can you share a bit more detail about the specific difficulties you’re running into?

The more context you can share the easier it may be to be of help. Screenshots are ideal, if you can, just so I can see what you’re seeing

It may be worth noting that your AnkiMobile login, at least, will not be related to AnkiHub. It will instead be your AnkiWeb login, which is unrelated to AnkiHub and I’m sorry to say that we can’t be of much help there unfortunately