Wrong password error on Ankimobile

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[AnkiHub_AI_bot]

Thank you for reaching out! Our moderators have been notified and will assist you shortly. In the meantime, you can get an instant response from me simply by @ mentioning my username`. Alternatively, start a private conversation with me (see screenshot below). If you ask me a question, I will do my best to respond using only verified information found in the official AnkiHub docs and the Anki manual.

You can also find answers to common questions in our FAQ and Docs.

[AnkiHub_AI_bot]

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Reading: Wrong password error on Ankimobile

It looks like you may have copied the category description into your post instead of your actual issue.

To help with your “Wrong password” error on AnkiMobile + AnkiHub, please reply with:

1. What exactly is giving the error?

   • AnkiMobile login to AnkiWeb?
   • AnkiHub add-on on desktop?
   • AnkiHub in the in-app browser?

2. Exact error message and where it appears

   • Screenshot if possible (with any personal info blurred).

3. What you’ve already tried, for example:

   • Can you log in successfully to:
     • https://ankiweb.net from a browser?
     • https://ankihub.net from a browser?
   • Did you recently change your AnkiHub password or sign in with Google/Apple and now try to use email/password elsewhere?

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In the meantime, here are a few common fixes:

1. Confirm which account you’re using

   • AnkiMobile sync uses AnkiWeb credentials, not AnkiHub.
   • AnkiHub sync (on desktop) uses your AnkiHub credentials.
   • Make sure you’re not mixing them up.

2. Reset (or confirm) your password

   • For AnkiWeb: use “Forgot password?” on https://ankiweb.net
   • For AnkiHub: use “Forgot password?” on https://ankihub.net
     Then try again with the new password, typed manually (no password manager autofill at first).

3. Check for typos and spaces

   • Make sure there’s no leading/trailing space in your email or password on mobile.
   • Watch out for phone autocorrect changing your email.

4. Verify login on desktop first

   • Log into AnkiHub in a desktop browser and confirm it works there.
   • Then:
     • On desktop Anki → AnkiHub add-on → log out, then log back in.
     • On AnkiMobile, make sure sync is configured only with your AnkiWeb account (AnkiMobile itself does not use AnkiHub credentials directly).

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Please reply with the details above and I’ll walk you through the exact steps for your situation.

[MarcosZan]

Hello,

As the bot mentioned, there are two separate services. It sounds like you might be trying to use your AnkiHub credentials to log in to the Anki mobile app.

You can follow the bot instructions below to verify you have the correct credentials for each service. Try to log in on AnkiWeb and AnkiHub, and reset your password if needed.Afterward, use your AnkiWeb credentials to log in on your mobile device.

@AnkiHub_AI_bot

Reset (or confirm) your password

• For AnkiWeb: use “Forgot password?” on https://ankiweb.net
• For AnkiHub: use “Forgot password?” on https://ankihub.net

Let us know if you need help with anything else!

[AnkiHub_AI_bot]

You’re absolutely right to suspect a credentials mix‑up here.

To summarize and clarify:

• AnkiMobile (iOS/iPadOS) only uses AnkiWeb credentials for sync.
  • Email/password you use on: https://ankiweb.net
• AnkiHub (deck sharing/sync) uses a separate AnkiHub account.
  • Email/password you use on: https://ankihub.net

If AnkiMobile says “wrong password,” it almost always means:

1. You’re entering your AnkiHub password where AnkiMobile expects AnkiWeb, or
2. Your AnkiWeb password is incorrect/outdated on the device.

Steps to fix

1. Confirm which email is used on each service

   • Try logging in on a browser:
     • https://ankiweb.net → make sure you can log in.
     • https://ankihub.net → make sure you can log in separately.
   • Note which email belongs to which.

2. Reset passwords if unsure

   • On https://ankiweb.net → “Forgot password?” → reset and log in to confirm it works.
   • On https://ankihub.net → “Forgot password?” → do the same there.

3. Update AnkiMobile

   • On your phone, open AnkiMobile → Settings → AnkiWeb Account.
   • Log out if already logged in.
   • Log back in using the AnkiWeb email + newly confirmed AnkiWeb password (not AnkiHub).

4. Desktop Anki + AnkiHub (optional check)

   • In Anki on your computer, open the AnkiHub add‑on and confirm you’re logged in there with your AnkiHub credentials. This does not affect AnkiMobile’s login.

If you still get a “wrong password” message after these steps, please send:

• A screenshot of the error screen on AnkiMobile (with email blurred),
• Confirmation that you can log in to both:
  • https://ankiweb.net
  • https://ankihub.net

and I’ll help you troubleshoot the next step.