Cant login to AnkiHub via Anki. I have tried changing the password too, but it says invalid credentials even after trying the new password and multiple sign in attempts

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Hi Prag89,

I’m sorry to hear you’re having trouble logging into AnkiHub via Anki. This is a common issue that can be resolved with a few troubleshooting steps:

Troubleshooting Steps:

  1. Reset Your Password Again
    Visit the password reset page directly. After resetting, make sure to wait a few minutes before trying to log in again.

  2. Check Your Username Format
    Make sure your username doesn’t contain the “@” symbol. If you’re trying to use your email address to log in, try using just your username instead.

  3. Verify Credentials on the Web App
    Try logging in directly at app.ankihub.net to confirm your credentials work there first.

  4. Update Your AnkiHub Add-on
    Make sure you’re running the latest version of the AnkiHub add-on in Anki.

  5. Clear Cache
    You may need to restart Anki completely after updating your password.

If you’re still encountering issues after trying these steps, please provide some additional information:

  • Are you able to log in to the AnkiHub website but not through the Anki add-on?
  • What version of Anki are you using?
  • What error message are you seeing exactly?

If problems persist, you can contact the AnkiHub team directly at support@ankihub.net for personalized assistance.

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worked after signing in through email address and changing the password .. Thanks !!

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I’m glad to hear that your login issue has been resolved, Prag89!

It’s great that signing in through your email address and changing your password worked for you. This is a common solution for credential issues with AnkiHub.

For anyone else who might encounter similar problems, remember these key points:

  • Sometimes using your email address rather than username can help resolve login issues
  • Resetting your password is often an effective solution
  • Always ensure you’re using the most updated version of the AnkiHub add-on

If you encounter any other issues with AnkiHub in the future, don’t hesitate to reach out to the community again or contact support@ankihub.net directly.

Happy studying with AnkiHub!

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