Cannot add new decks with AnkiHub

🙋 Support
1

I am a first time AnkiHub user and am trying to download the anking deck v12 but am running into problems as are many others in another thread. This is the error message I am being given.

I have made sure everything is up to date, including my OS, Anki and the ankihub app. it seems like some kind of serve issue with the 403 error message at the end.

Error
An error occurred. Please start Anki while holding down the shift key, which will temporarily disable the add-ons you have installed.
If the issue only occurs when add-ons are enabled, please use the Tools > Add-ons menu item to disable some add-ons and restart Anki, repeating until you discover the add-on that is causing the problem.
When you’ve discovered the add-on that is causing the problem, please report the issue to the add-on author.
Debug info:
Anki 2.1.56 (07fd88dd) Python 3.9.15 Qt 6.3.2 PyQt 6.3.1
Platform: macOS-12.3.1-arm64-arm-64bit
Flags: frz=True ao=True sv=2
Add-ons, last update check: 2023-01-25 18:45:59
Add-ons possibly involved: ⁨AnkiHub⁊

Caught exception:
Traceback (most recent call last):
File “aqt.taskman”, line 122, in _on_closures_pending
File “aqt.taskman”, line 71, in
File “aqt.taskman”, line 90, in wrapped_done
File “/Users/williamnauam/Library/Application Support/Anki2/addons21/1322529746/gui/decks.py”, line 467, in on_download_done
notes_data: List[NoteInfo] = future.result()
File “concurrent.futures._base”, line 439, in result
File “concurrent.futures._base”, line 391, in __get_result
File “concurrent.futures.thread”, line 58, in run
File “/Users/williamnauam/Library/Application Support/Anki2/addons21/1322529746/gui/decks.py”, line 483, in
lambda: AnkiHubClient().download_deck(
File “/Users/williamnauam/Library/Application Support/Anki2/addons21/1322529746/ankihub_client.py”, line 344, in download_deck
s3_response_content = self._download_with_progress_cb(
File “/Users/williamnauam/Library/Application Support/Anki2/addons21/1322529746/ankihub_client.py”, line 373, in _download_with_progress_cb
raise AnkiHubRequestError(response)
1322529746.ankihub_client.AnkiHubRequestError: AnkiHub request error: 403 Forbidden

2 Likes
2

I am having the same exact issue:

"Error
An error occurred. Please start Anki while holding down the shift key, which will temporarily disable the add-ons you have installed.
If the issue only occurs when add-ons are enabled, please use the Tools > Add-ons menu item to disable some add-ons and restart Anki, repeating until you discover the add-on that is causing the problem.
When you’ve discovered the add-on that is causing the problem, please report the issue to the add-on author.
Debug info:
Anki 2.1.54 (b6a7760c) Python 3.9.7 Qt 6.3.1 PyQt 6.3.1
Platform: Mac 13.1
Flags: frz=True ao=True sv=2
Add-ons, last update check: 2023-01-24 19:35:41
Add-ons possibly involved: ⁨AnkiHub⁊

Caught exception:
Traceback (most recent call last):
File “aqt.taskman”, line 122, in _on_closures_pending
File “aqt.taskman”, line 71, in
File “aqt.taskman”, line 90, in wrapped_done
File “/Users/qsaluan/Library/Application Support/Anki2/addons21/1322529746/gui/decks.py”, line 467, in on_download_done
notes_data: List[NoteInfo] = future.result()
File “concurrent.futures._base”, line 438, in result
File “concurrent.futures._base”, line 390, in __get_result
File “concurrent.futures.thread”, line 52, in run
File “/Users/qsaluan/Library/Application Support/Anki2/addons21/1322529746/gui/decks.py”, line 483, in
lambda: AnkiHubClient().download_deck(
File “/Users/qsaluan/Library/Application Support/Anki2/addons21/1322529746/ankihub_client.py”, line 344, in download_deck
s3_response_content = self._download_with_progress_cb(
File “/Users/qsaluan/Library/Application Support/Anki2/addons21/1322529746/ankihub_client.py”, line 373, in _download_with_progress_cb
raise AnkiHubRequestError(response)
1322529746.ankihub_client.AnkiHubRequestError: AnkiHub request error: 403 Forbidden"

3

I am having this problem as well!

4

Also having the same problem. Maybe something with MacOS??

An error occurred. Please start Anki while holding down the shift key, which will temporarily disable the add-ons you have installed.
If the issue only occurs when add-ons are enabled, please use the Tools > Add-ons menu item to disable some add-ons and restart Anki, repeating until you discover the add-on that is causing the problem.
When you’ve discovered the add-on that is causing the problem, please report the issue to the add-on author.
Debug info:
Anki 2.1.54 (b6a7760c) Python 3.9.7 Qt 6.3.1 PyQt 6.3.1
Platform: Mac 12.6
Flags: frz=True ao=True sv=2
Add-ons, last update check: 2023-01-24 21:16:11
Add-ons possibly involved: ⁨AnkiHub⁊

Caught exception:
Traceback (most recent call last):
File “aqt.taskman”, line 122, in _on_closures_pending
File “aqt.taskman”, line 71, in
File “aqt.taskman”, line 90, in wrapped_done
File “/Users/luke/Library/Application Support/Anki2/addons21/1322529746/gui/decks.py”, line 467, in on_download_done
notes_data: List[NoteInfo] = future.result()
File “concurrent.futures._base”, line 438, in result
File “concurrent.futures._base”, line 390, in __get_result
File “concurrent.futures.thread”, line 52, in run
File “/Users/luke/Library/Application Support/Anki2/addons21/1322529746/gui/decks.py”, line 483, in
lambda: AnkiHubClient().download_deck(
File “/Users/luke/Library/Application Support/Anki2/addons21/1322529746/ankihub_client.py”, line 344, in download_deck
s3_response_content = self._download_with_progress_cb(
File “/Users/luke/Library/Application Support/Anki2/addons21/1322529746/ankihub_client.py”, line 373, in _download_with_progress_cb
raise AnkiHubRequestError(response)
1322529746.ankihub_client.AnkiHubRequestError: AnkiHub request error: 403 Forbidden

5

Please check this post