Cannot sync with anki hub even though i have a membership till the end of the month

[maryamraza123]

The category for general support questions related to using AnkiHub.

Things not to ask about here:

• Questions already answered in [Docs)
• Questions about specific decks (ask in AnkiHub Decks)
• General Anki questions (ask at the Anki Support Forum or in Off Topic)

Please include supporting information and documents such as screenshots, recordings, etc.

[Ahmed7]

Hello,

We are currently investigating an issue regarding active subscription status.

We will update you in due time, thank you for your patience

[carolcani]

We have just uploaded a fix to solve the sync and memberships problem. Thank you for informing us about the issue, and we apologize for the inconvenience.

Thank you again for your patience, and please let us know if you have any problems.