Can't send an email to AnkiHub support

🙋 Support
1

Hi there i wanted to contact support to solve a billing issue.
Automatic reply said:
We’re sorry, but your email message to [“[support@ankihub.net] didn’t work.

There was an unrecognized error while processing your email and it wasn’t posted. You should try again, or [contact a staff member]

Below there is an original message i’ve sent:
"Dear AnkiHub Support Team,

I hope this email finds you well.

I am writing to reach out regarding the possibility of receiving a free or heavily discounted subscription to AnkiHub.I’m a 3rd year med student from Poland. I’m also working full-time to sustain myself independently through my studies.

AnkiHub is an incredible platform and an invaluable tool for my medical education, significantly helping me master complex clinical concepts and prepare for my exams. However, living on a student budget while balancing a full-time job makes long-term subscription costs very challenging to maintain.

Given my situation , I wanted to kindly inquire if AnkiHub offers any financial hardship waivers, assistance programs, or student sponsorship options that could grant me free access to the platform.

I look forward to hearing from you.

Best regards,

Jan Grussy aka janekisvcool

–

Jan Grussy

Uniwersytet Medyczny im. Karola Marcinkowskiego w Poznaniu"

2

Thank you for reaching out! Our moderators have been notified and will assist you shortly. In the meantime, you can get an instant response from me simply by @ mentioning my username`. Alternatively, start a private conversation with me (see screenshot below). If you ask me a question, I will do my best to respond using only verified information found in the official AnkiHub docs and the Anki manual.

You can also find answers to common questions in our FAQ and Docs.

CleanShot 2024-09-29 at 08.56.43@2x
CleanShot 2024-09-29 at 08.56.43@2x2118×1412 423 KB

3
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Thanks for posting this here, and also for sharing your situation so clearly.

1. About the email error

That automatic reply means the forum’s email-in system couldn’t process your message properly (it’s a Discourse error, not about you personally). Trying again usually won’t fix it if it already failed once.

For billing / subscription / hardship requests, the best next steps are:

  1. Use the in-app / website support options

    • If you’re logged into AnkiHub, look for:
      • A “Help” or “Support”/“Contact” entry in the menu, or
      • A support / chat widget on the AnkiHub web app.
    • Use that to send your message (you can paste the exact email you wrote).

  2. DM staff here on the forum
    Since your email bounced, you can:

    • Go to the AnkiHub Community staff list
    • Click a staff member (preferably someone labeled Admin or Moderator)
    • Send them a direct message with:
      • Your AnkiHub account email
      • A short description: “Billing / subscription hardship request; email to support@ankihub.net bounced with ‘unrecognized error’”
      • The full text of your original email

    You can also simply reply in this topic asking a staff member to DM you, noting that your support email failed. Staff can then follow up privately.

2. About financial hardship / discounts

I don’t have direct access to AnkiHub’s internal policies, so I can’t promise that a free or heavily discounted subscription is available. Those decisions are made by the AnkiHub team on a case-by-case basis.

However, your message is exactly the kind of thing support would review for hardship or special consideration, so it’s worth sending via:

  • In-app support, and/or
  • Direct message to staff here

3. What you can do right now

You can copy–paste this as a DM to staff or into the in‑app support form:

I tried to email support@ankihub.net about a billing / financial hardship request but received an automatic error:
“We’re sorry, but your email message to support@ankihub.net didn’t work. There was an unrecognized error while processing your email and it wasn’t posted.”

Here is the full text of my original message:
[paste your original email here]

If you’d like, I can help you rephrase your hardship request slightly to make it shorter / more direct before you send it via DM or in‑app support.

4

Hello, and thank you for reaching out. :slight_smile:

Due to the high number of requests, we are not able to respond to every submission at this time. It looks like your request might be answered in this FAQ - take a look and let us know if that doesn’t cover it: When will my scholarship be approved?

If you have any further questions, please feel free to reach out or follow up and happy to be of help however we can :mending_heart:

5

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